Continental OnePass Account Suspended

 

Old Aug 29, 08, 10:52 pm
  #1  
Original Poster
 
Join Date: Aug 2008
Posts: 6
Continental OnePass Account Suspended

I got a registered letter in the mail from continental stating:

Dear ---,
It has recently come to our attention that mileage from your account was to be sold on the Craig's List site. The OnePass Program Guide clearly indicates that "rewards may not be sold, bartered, or purchased." Additionally, the Program guide warns that the above abuse may result in, "...membership termination, forfeiture of any Elite status, forfeiture of accrued mileage, reimbursement to Continental for the value of the travel, in excess of the fare paid by the debit of mileage from the member's OnePass account, and forfeiture of reward certificates and tickets issued against reward certificates."

As a result of this review, we have permanently closed your account and deleted the entire mileage balance. As outlined in the Program Guide, your OnePass card is the property of Continental Airlines and should be returned to the following address along with any reward certificates and or/tickets issued:

Any questions or concerns should be directed to the address below
Continental Airlines, Inc.
1600 Smith Street HQSSV
Houston, Texas 77002

Sincerely,
Continental Airlines, Inc
Belinda Gutierrez
OnePass Compliance Specialist


My problem is I have never listed, sold, or transferrd my account to anyone, not even on any website. I traveled recently out of the country, and just came back. I am angry that continental has taken this action without even asking me, and someone might have hacked into my account. I called their onepass customer center, and they said they cannot tell me anything, and I need to contact "Belinda Gutierrez." I will write a letter to them. What else should I do? I am just pissed that I am being accused of something that I haven't even done.
zoro2008 is offline  
Old Aug 29, 08, 11:44 pm
  #2  
 
Join Date: May 2000
Location: Houston, TX, USA
Programs: SPG Gold, AA Lifetime Platinum, UA Platinum, DL Platinum, HHonors Diamond, Hyatt Platinum
Posts: 7,181
Do you share your email account with anyone else that has a OnePass acct?
Steve M is offline  
Old Aug 29, 08, 11:48 pm
  #3  
 
Join Date: Feb 2007
Location: WAS
Programs: UA Premier Gold
Posts: 405
Originally Posted by zoro2008 View Post
My problem is I have never listed, sold, or transferrd my account to anyone, not even on any website. I traveled recently out of the country, and just came back. I am angry that continental has taken this action without even asking me, and someone might have hacked into my account. I called their onepass customer center, and they said they cannot tell me anything, and I need to contact "Belinda Gutierrez." I will write a letter to them. What else should I do? I am just pissed that I am being accused of something that I haven't even done.
Fight it. They have provided the specific contact and address, giving you an opportunity to challenge it. Write the letter, see what happens, and escalate if needed. If you reach a dead end inside of CO, look for external entities to address. But I'd start with the course they provided and see.

Mainly, give yourself a moment to calm down and focus before you do anything. You'll want to send in a letter that is concise, factual, and lays out your side of the story and what you'd like to see happen. I was wrongfully booted from another company's rewards program, and keeping a level head and professional interaction was key to having them take me seriously and change their decision.
adastra is offline  
Old Aug 29, 08, 11:52 pm
  #4  
FlyerTalk Evangelist
 
Join Date: Sep 2002
Location: Chicago
Posts: 11,014
What account activity might have caused CO to believe that you sold miles? Have you reviewed your account activity lately?
rjque is offline  
Old Aug 30, 08, 12:39 am
  #5  
FlyerTalk Evangelist
2019 FlyerTalk Awards
 
Join Date: Apr 2006
Location: Los Angeles, California
Posts: 13,304
Welcome to FlyerTalk!

Continental doesn't want to hurt a customer who is doing nothing wrong. Get in touch with the company and straighten the thing out.
ContinentalFan is offline  
Old Aug 30, 08, 2:29 am
  #6  
 
Join Date: Dec 2004
Location: NYC, LON
Programs: *
Posts: 1,901
Originally Posted by ContinentalFan View Post
Welcome to FlyerTalk!
I am always wary when I see what I refer to as 'anonymous single first posts' as there is often much more to the story than what the OP wants to commit to especially when the OP has joined the forum the day of the post and there is no other information about OP. I always suspect either one of two scenarios - a forum memebr that does not want to be identified with a post, and there has to be a reason, or a non-forum member with other agenda or grievance (against the airline) that wants to take up the issue on FT. The usual natural history is that these posters remain on FT for the duration of the thread of concern, that they never contribute to any other discussion and then are never heard of again - there are numerous precedents. Of course there is the genuine first time post but this is the exception rather than rule.

I am sure if there is truth to the OPs allegations that CO insider will pick on this and rectify.
ani90 is offline  
Old Aug 30, 08, 7:43 am
  #7  
 
Join Date: Mar 2005
Location: EWR-N.Haledon NJ
Programs: CO Platinum
Posts: 1,130
Originally Posted by ani90 View Post
I always suspect either one of two scenarios - a forum memebr that does not want to be identified with a post, and there has to be a reason, or a non-forum member with other agenda or grievance (against the airline) that wants to take up the issue on FT.
Here, here
I suspect the former, as the formatting on the post is nearly perfect. A newcomer typically won't take the time, or even know how to italicize.
Russell745 is offline  
Old Aug 30, 08, 8:10 am
  #8  
 
Join Date: Sep 2002
Location: ATL
Posts: 3,219
Originally Posted by Russell745 View Post
Here, here
I suspect the former, as the formatting on the post is nearly perfect. A newcomer typically won't take the time, or even know how to italicize.
I would have thought that a few years ago, but forum software like this one have been around for a long time. It doesn't take a rocket scientists to use paragraph breaks and italics.
Tummy is offline  
Old Aug 30, 08, 9:44 am
  #9  
A FlyerTalk Posting Legend
 
Join Date: Apr 2001
Location: NYC
Posts: 69,053
Wirelessly posted (BlackBerry8830/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)

Why bother questioning the OP's motives? They can clearly fight it if they actually have not done anything wrong. If they have then they wanted to gripe but it doesn't really matter. They will get their 15 minutes of internet fame and then they still won't have a OnePass acct. And I would not expect to hear from CO Insider about this one. No need for him to comment on such a situation and he has no details on the OP so he can't find out more without quite a bit of (unnecessary) work.

It seems unlikely that the account would be closed down without cause, particularly with a specific reference to where the violation occured. But if that is the case the OP now knows what to do to contest it.
sbm12 is offline  
Old Aug 30, 08, 10:32 am
  #10  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: HKG
Programs: Priority Club Plat
Posts: 12,311
The action of CO is definitely correct, in suspending the account if miles have been sold from it.

Now, the wording of the letter can be better. Instead of outright saying the member is selling miles, they should just say there's suspicious activity, and that the member needs to contact CO to resolve the situation and reactivate the account after figuring out what happened to it.
rkkwan is offline  
Old Aug 30, 08, 10:34 am
  #11  
 
Join Date: Oct 2007
Location: EWR
Programs: Il Postino della PWP, CO, TrueBlue, Priority Club
Posts: 5,190
The issue is craiglist is so accessible and untrustworthy I can believe griefing/scamming someone who may have happen to leave a BP around with their OP number on it.
AMF in NJ is offline  
Old Aug 30, 08, 10:48 am
  #12  
 
Join Date: Feb 2003
Location: Southern California, USA
Posts: 1,393
Originally Posted by Russell745 View Post
Here, here
I suspect the former, as the formatting on the post is nearly perfect. A newcomer typically won't take the time, or even know how to italicize.
BTW, it's "HEAR, HEAR" not here, here.
Mr. Roboto is offline  
Old Aug 30, 08, 11:08 am
  #13  
 
Join Date: Sep 2007
Location: Scottsdale
Posts: 2,940
Something smells fishy about the OP.
macabus is offline  
Old Aug 30, 08, 11:40 am
  #14  
FlyerTalk Evangelist
 
Join Date: Apr 2006
Location: Under the Liberty Visual to 27L at PHL. Stranger in a strange land - a Devils fan in Flyers country.
Programs: PWP Le Chancelier des Clefs d'Or || Sarcasm, Anti-Stupidity, Obscure References top tier member.
Posts: 24,061
Popcorn, Table 1. Thanks.
ConciergeMike is offline  
Old Aug 30, 08, 11:46 am
  #15  
 
Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: Former UA 1K, National Exec. Elite
Posts: 5,486
Irrespective of the OP's situation, this makes me wonder how CO could identify someone selling miles (I assume as tickets) via Craigslist. Assuming the seller isn't stupid enough to provide ID in the ad; I imagine that the transaction would be caught at the airport via an admission on the purchaser's part. Either that, or CO "goes undercover" and tries to buy the miles.
ralfp is offline  

Thread Tools
Search this Thread