zoro2008

I got a registered letter in the mail from continental stating:

Dear ---,
It has recently come to our attention that mileage from your account was to be sold on the Craig's List site. The OnePass Program Guide clearly indicates that "rewards may not be sold, bartered, or purchased." Additionally, the Program guide warns that the above abuse may result in, "...membership termination, forfeiture of any Elite status, forfeiture of accrued mileage, reimbursement to Continental for the value of the travel, in excess of the fare paid by the debit of mileage from the member's OnePass account, and forfeiture of reward certificates and tickets issued against reward certificates."

As a result of this review, we have permanently closed your account and deleted the entire mileage balance. As outlined in the Program Guide, your OnePass card is the property of Continental Airlines and should be returned to the following address along with any reward certificates and or/tickets issued:

Any questions or concerns should be directed to the address below
Continental Airlines, Inc.
1600 Smith Street HQSSV
Houston, Texas 77002

Sincerely,
Continental Airlines, Inc
Belinda Gutierrez
OnePass Compliance Specialist

My problem is I have never listed, sold, or transferrd my account to anyone, not even on any website. I traveled recently out of the country, and just came back. I am angry that continental has taken this action without even asking me, and someone might have hacked into my account. I called their onepass customer center, and they said they cannot tell me anything, and I need to contact "Belinda Gutierrez." I will write a letter to them. What else should I do? I am just pissed that I am being accused of something that I haven't even done.