EUA problem?
Aug 17, 2008 | 7:56 pm
#16
Join Date: Oct 2006
Programs: CO Platinum,AA GOLD,HiltonHHonors Diamond,Marriott Ambassador,National Executive Elite
Posts: 343
Just called back and they tell me I am on the list but it doesnt show up on pda so I am still not happy. I feel like cancelling the flight and just buying a new one but it's a $900 H non-refund.
Aug 17, 2008 | 8:13 pm
#17
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,092
I called the elite desk and explained the issue. The agent didn't know about pda.com and I walked her through it. She said I was not on the upgrade list because I am not showing checked in. I told her I have my ticket printed off but she said to check in again and it will work.
Aug 17, 2008 | 8:20 pm
#18
FlyerTalk Evangelist
Join Date: Feb 2001
Location: IAH
Programs: La Ministreuse de Surréalisme, CO Plat, MR Plat, SPG Plat
Posts: 11,358
call co.com support - that has always fixed it for me!
Aug 17, 2008 | 8:23 pm
#19
Join Date: Oct 2006
Programs: CO Platinum,AA GOLD,HiltonHHonors Diamond,Marriott Ambassador,National Executive Elite
Posts: 343
I have tried everything and hopefully my latest effort worked. I changed the flight from this week to next (need to be in Dallas anyway). I have now purchased another ticket for tomorrow's flight and if all is well I will check in and get on the upgrade list. Like I said I wouldn't care but they don't have any seat assignments for this flight so an upgrade would be nice. FC has 8 open seats as of right now and I should be close to the top of the list.
Aug 17, 2008 | 8:32 pm
#20
Join Date: Oct 2006
Programs: CO Platinum,AA GOLD,HiltonHHonors Diamond,Marriott Ambassador,National Executive Elite
Posts: 343
It worked.... Although not as good as I thought. I am a plat on a now $1,000 H class ticket and I am 3 on the list with 8 open seats. The good thing I was able to assign myself a seat but it's a middle exit row. Thanks for listening.... I am really upset with CO support and I wish they would have done more.
Aug 18, 2008 | 8:31 am
#21
Original Poster
Join Date: Apr 2007
Location: Michigan's West Coast and wherever my clients need me
Programs: Delta Diamond (2+M MQMs), Hertz PC, Marriott Titanium
Posts: 615
Happened to me, too
When I checked in, both co.com and the pda site showed that I was in seat 1-E. However, my boarding pass showed "CHECK IN WITH GATE AGENT" (original in all caps). When I got to CLE, I showed this to an agent in the PC and she said she had never seen this before. I was indeed not checked in, although I was holding a boarding pass for the flight. She did some kind of override and handed me a BP with my seat assignment and informed me that I was now checked in. This was 40 minutes prior to scheduled departure.
