Standby at the gate
#1
Original Poster
Join Date: Jul 2004
Location: ewr pbi
Programs: Premier 1K (Former CO Plat)
Posts: 135
So here is the sample scenerio. I am booked on a 6PM domestic flight. I finish work early, but they can not confirm a seat on the 4PM flight, even with the $25-50 fee. However, I am at the gate at 3:55 PM and there are empty seats. Am I expected to pay the $25 (I am a Plat) to get on that flight? If so, how, since the gate agents at EWR send you to a customer service area, far from the gate, usually with a crowded line, and no way of paying and getting back to the gate before the doors close? 
Besides, this is crazy for CO in my opinion. By freeing up a seat on the later flight and taking an empty seat on an earlier flight, CO has the opportunity to sell that seat at the walk up, same day, rate. Who gains by sending out planes with empty seats?

Besides, this is crazy for CO in my opinion. By freeing up a seat on the later flight and taking an empty seat on an earlier flight, CO has the opportunity to sell that seat at the walk up, same day, rate. Who gains by sending out planes with empty seats?
#2
Suspended
Join Date: Nov 1999
Posts: 24,150
So here is the sample scenerio. I am booked on a 6PM domestic flight. I finish work early, but they can not confirm a seat on the 4PM flight, even with the $25-50 fee. However, I am at the gate at 3:55 PM and there are empty seats. Am I expected to pay the $25 (I am a Plat) to get on that flight? If so, how, since the gate agents at EWR send you to a customer service area, far from the gate, usually with a crowded line, and no way of paying and getting back to the gate before the doors close? 
Besides, this is crazy for CO in my opinion. By freeing up a seat on the later flight and taking an empty seat on an earlier flight, CO has the opportunity to sell that seat at the walk up, same day, rate. Who gains by sending out planes with empty seats?

Besides, this is crazy for CO in my opinion. By freeing up a seat on the later flight and taking an empty seat on an earlier flight, CO has the opportunity to sell that seat at the walk up, same day, rate. Who gains by sending out planes with empty seats?
A GA told me last week that she doesnt handle any $$ fees at the Gate, if you werent on the SBY list via a kiosk or agent check-in or CS center , then no way will you be getting onto the flight as a SBY, that is unless youre a non-rev that doesnt have to pay. seems some non-revs have to pay and they too would have had to have paid before they hit the gate as well
#3
A FlyerTalk Posting Legend




Join Date: Apr 2001
Location: PSM
Posts: 69,232
To get on the list for standby you have to pay the fee. I do not know if the GAs will be able to process it or if you'll have to go to a service center. But if you show up 5 before departure and haven't paid the fee officially they aren't supposed to put you on the flight.
Any reason for a new thread instead of tagging this question on to the original thread discussing all the various permutations of the rule?
Any reason for a new thread instead of tagging this question on to the original thread discussing all the various permutations of the rule?
#4


Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Silver, Hertz Five Star
Posts: 7,493
Another scenario is one that I occasionally find myself in. I'm returning home and my inbound to IAH gets in early, so by hoofing it I can get to the gate for an about-to-depart IAH-AUS -- they run pretty frequently -- instead of waiting for my later confirmed connection. Anyone have any recent experience with something like this?
Does getting in early count as "irregular operations"?
Does getting in early count as "irregular operations"?
#5


Join Date: Sep 2006
Location: Siesta Key, Florida
Programs: UA GS4Life, AF/KL Lifetime Plat, BA Gold, AA 1MM, IC Diamond RA, Hyatt Humorist, Bonv Plat, et alia
Posts: 2,741
Another scenario is one that I occasionally find myself in. I'm returning home and my inbound to IAH gets in early, so by hoofing it I can get to the gate for an about-to-depart IAH-AUS -- they run pretty frequently -- instead of waiting for my later confirmed connection. Anyone have any recent experience with something like this?
Does getting in early count as "irregular operations"?
Does getting in early count as "irregular operations"?

#6
A FlyerTalk Posting Legend




Join Date: Apr 2001
Location: PSM
Posts: 69,232
I've done this on numerous occasions on CO on IAH-AUS, or UA on ORD-EWR on longer-haul connections, just going up to the gate and asking and, almost always, accommodated no problem. If F is available, even the upgrade comes through but if not, hey I'm getting there earlier. Once in a while, flight is full or too busy to take me on, so I don't rant and rave or insist, but if they're not busy, they're usually more than happy to accommodate.
#7
Suspended
Join Date: Nov 1999
Posts: 24,150
I've done this on numerous occasions on CO on IAH-AUS, or UA on ORD-EWR on longer-haul connections, just going up to the gate and asking and, almost always, accommodated no problem. If F is available, even the upgrade comes through but if not, hey I'm getting there earlier. Once in a while, flight is full or too busy to take me on, so I don't rant and rave or insist, but if they're not busy, they're usually more than happy to accommodate.
dont lnow how UA is handling things with SBY and if you have to pay for it or not
#8
Join Date: Nov 2007
Location: EWR
Posts: 373
1- actually CO does win, I know a large number of people (myself included) that would book the cheapest flight which alot of times are the late flights, then simply get to the Airport and do SBY for the flights we really wanted to fly on, sure we werent able to chose our favorite seats but for 100s of $$$ in savings it was worth it.
A GA told me last week that she doesnt handle any $$ fees at the Gate, if you werent on the SBY list via a kiosk or agent check-in or CS center , then no way will you be getting onto the flight as a SBY, that is unless youre a non-rev that doesnt have to pay. seems some non-revs have to pay and they too would have had to have paid before they hit the gate as well
A GA told me last week that she doesnt handle any $$ fees at the Gate, if you werent on the SBY list via a kiosk or agent check-in or CS center , then no way will you be getting onto the flight as a SBY, that is unless youre a non-rev that doesnt have to pay. seems some non-revs have to pay and they too would have had to have paid before they hit the gate as well
#9
Suspended
Join Date: Nov 1999
Posts: 24,150
all the GA told me was that certain employees with 10 yrs+ dont have to pay, while the others do. So I assumed Wrongly that those who had to pay would have to endure the same procedure as we do. Thanks for clearing that up.
BTW what would be the case for someone who is looking to hitch a ride? say an employee of another carrier that either has to SBY at the Gate or had a confirmed seat say on a 6pm but wants to SBY and see if there will be any no-shows on the 4:30pm, either way being a non-rev?
#10
Join Date: Nov 2007
Location: EWR
Posts: 373
I'm not sure exactly, but I believe when pilots and f/a's from other airlines non-rev on us they purchase a standby ticket from YYY-ZZZ. It is not a ticket for a particular flight, just particular city pairs. I also think it is not even date specific. Basically if a pilot or f/a uses us to commute to work (say a NW f/a living in NJ who commutes to DTW) and they have to go back and forth 3 times that month, they would purchase 6 standby tickets at the beginning of the month. 3 for EWR-DTW and 3 for DTW-EWR. Hope that makes sense.
#11
Join Date: Dec 2007
Programs: CO Plat, SPG Plat, HHonors Diamond etc, etc, etc.
Posts: 47
A few things that come into play here:1. Whats your OnePass Elite status? (Being a CO Platinum and CO*)
My experience has been that I have not ever been denied being able to stand by at the gate...(even after the new rules). I fly some busy routes...EWR to BOS & BOS to EWR and there are always lots of folks who arrive early and the gate agents always get people on earlier flights.
2. Do you belong to the Presidents Club?
The folks in the Presidents Club are 10x better, smarter, and nicer than CO folks working tickets counters and gate agents. There have been times that I have asked at the counter about standby on earlier flights and they tell me to go to the gate...well I just stop into the Presidents Club and they will take care of the request of either getting me confirmed on an earlier flight or placing me on the standby list.
I have only paid once for a standby fee of $25.00 (BOS to EWR)...
#12


Join Date: Jun 2007
Programs: CO-plat, SPG-plat
Posts: 1,658
I've done this on numerous occasions on CO on IAH-AUS, or UA on ORD-EWR on longer-haul connections, just going up to the gate and asking and, almost always, accommodated no problem. If F is available, even the upgrade comes through but if not, hey I'm getting there earlier. Once in a while, flight is full or too busy to take me on, so I don't rant and rave or insist, but if they're not busy, they're usually more than happy to accommodate.
#13
Suspended
Join Date: Nov 1999
Posts: 24,150
A few things that come into play here:1. Whats your OnePass Elite status? (Being a CO Platinum and CO*)
My experience has been that I have not ever been denied being able to stand by at the gate...(even after the new rules). I fly some busy routes...EWR to BOS & BOS to EWR and there are always lots of folks who arrive early and the gate agents always get people on earlier flights.
2. Do you belong to the Presidents Club?
The folks in the Presidents Club are 10x better, smarter, and nicer than CO folks working tickets counters and gate agents. There have been times that I have asked at the counter about standby on earlier flights and they tell me to go to the gate...well I just stop into the Presidents Club and they will take care of the request of either getting me confirmed on an earlier flight or placing me on the standby list.
I have only paid once for a standby fee of $25.00 (BOS to EWR)...
Yea I used to have both of my flights confirmed at the check-in counter when really only 1 for that airports departure should have been done and at the gate to boot. I dont expect to see that a happin any longer, again as CO starts to let its employees go those remaining will start to do everything by the book least they find themselves on he top of the list for the next round of lay-offs
#14
Join Date: Nov 2007
Location: EWR
Posts: 373
The employees should be doing everything by the books regardless.

