Should I worry that a Reservation hasn't been Finalized
Mar 4, 2008, 9:52 am
#1
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Should I worry that a Reservation hasn't been Finalized
After working with an International Agent to price and reserve a problem itinerary ( See my post 438 under Continental.com Master Thread -Report Ideas & Problems Here ), my reservation is showing up confirmed but not "finalized" until they finish "internal processing." It also doesn't show any pricing info. It's now been about 18 hours since I made the reservation and they haven't finalized it yet. Should I worry?
Mar 4, 2008, 10:03 am
#2
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If it's been more than a couple of hours you should call Continental to have them figure out what is wrong. Call the web support desk at 800.300.1547 option 3.
Mar 4, 2008, 10:27 am
#3
Join Date: Dec 2004
Posts: 1,613
I've had this take three or four days and then resolve without further intervention, so it isn't necessarily a problem.
Mar 4, 2008, 11:26 am
#4
Join Date: Dec 2007
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I also recommend calling. Happened to me once, and just for kicks I called, and she said there was a problem and its good that I called. She fixed it on the spot and it went through in 30 minutes.
Mar 4, 2008, 11:44 am
#5
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RNE had a similar problem recently as well. A call resolved that one.
Mar 4, 2008, 2:31 pm
#6
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I assume that if I had not called it would have just sat there. If someone is not a computer user and anal enough to make sure, I can see them showing up for a flight and having no ticket.
Mar 4, 2008, 3:39 pm
#7
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Thanks. I called and spent about 20 minutes on the phone while they tried to figure out what was wrong. Apparently there is a luxury departure task from CDG for fliers departing in a premium cabin that they needed to calculate and add in to the fare. They say it's fixed and should ticket soon.