Continual problems logging in to CO.com
Feb 21, 2008 | 6:55 am
#1
Original Poster
Suspended
Join Date: Jul 2005
Posts: 2,716
Continual problems logging in to CO.com
I'm trying to login to my account on Continental.com, but it when I enter my login info, it just brings me back to the login page. I'm using Firefox on XP and my steps for this are to go to the CO.com main page, click on login at the top and then try to login.
To make this worse, there's no way that I can find in the contact us section to report website problems.
Anyone else having this problem?
To make this worse, there's no way that I can find in the contact us section to report website problems.
Anyone else having this problem?
Feb 21, 2008 | 6:58 am
#2
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Are you clicking on the login button or pressing enter when you've typed in your pin/pw? If you're pressing enter try clicking the button. There have been issues in the past with the enter key not binding to the correct form on the site, resulting in what you see.
Also you can search through the sticky at the top of this forum regarding co.com issues.
Also you can search through the sticky at the top of this forum regarding co.com issues.
Feb 21, 2008 | 7:56 am
#3
Join Date: Mar 2004
Location: New York, NY
Programs: CO plat
Posts: 230
I'm trying to login to my account on Continental.com, but it when I enter my login info, it just brings me back to the login page. I'm using Firefox on XP and my steps for this are to go to the CO.com main page, click on login at the top and then try to login.
To make this worse, there's no way that I can find in the contact us section to report website problems.
Anyone else having this problem?
To make this worse, there's no way that I can find in the contact us section to report website problems.
Anyone else having this problem?
Feb 21, 2008 | 11:29 pm
#4
Join Date: Jan 2008
Location: IAH/LIM
Programs: CO Plat, PC Lifex, SPG Gold
Posts: 448
Same problem here... sometimes I enter my info as many as 8-9 times and then it will finally log me on. But never before 4 or 5! I have tried pressing enter and clicking on log on or whatever it says.
Feb 22, 2008 | 3:19 am
#5
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
After two unsuccessful tries, I click on "Sign In" and then try again. It usually works.
Feb 22, 2008 | 2:53 pm
#6
Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: Former UA 1K, National Exec. Elite
Posts: 5,487
I pointed this out in the CO.com bug post. It's been a problem for a long time. You'd think this would be easy to fix. Every other web site correctly handles the Enter key.
Very annoying.
Very annoying.
Feb 22, 2008 | 5:16 pm
#7
Join Date: Apr 2007
Location: SAT
Programs: UA Premier Silver
Posts: 3,682
It works just fine for me using AOL.
Feb 22, 2008 | 6:15 pm
#8
Join Date: Apr 2007
Location: OMA
Programs: UA
Posts: 342
Firefox simply doesn't allow me to login. The CO site is about the only thing I use IE for.
Feb 22, 2008 | 7:04 pm
#9
Join Date: Jul 2004
Programs: CO Gold; SPG Gold***; AvisFirst;
Posts: 3,970
Feb 22, 2008 | 8:24 pm
#10
Join Date: Dec 2005
Location: Philadelphia,PA
Programs: United 1K,Marriott Platinum Premier,IHC Platinum Ambassador,Hilton Gold
Posts: 1,898
No problems here..I booked at room at the Newark Airport Hilton on continental.com last night for $89 (the same best rate as Hilton.com) had..but i used continental.com so I would get the 250 OnePass miles for using continental.com to book the hotel..
..Im glad i did..when i got in this morning the roads were icy and snowing.
..Im glad i did..when i got in this morning the roads were icy and snowing.
Feb 23, 2008 | 2:31 am
#11
Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: Former UA 1K, National Exec. Elite
Posts: 5,487
Feb 25, 2008 | 6:12 am
#12
Join Date: Jun 2004
Programs: OnePass - Platinum, MileagePlus - 1K (Linked)
Posts: 236
same problem here
I'm having the same problem. I am using Firefox on XP. The homepage doesn't allow me to sign in. I always have to click on the "my account" link at the top to enter my log in information. I have tried both the enter button and using the mouse from the homepage. Neither works for me. Odd thing is that sometimes it works on other computers from the homepage, but not ever from my home computer. I have no problems at all on IE.
Feb 25, 2008 | 7:19 am
#13
FlyerTalk Evangelist
Join Date: Feb 2007
Location: PDX
Programs: AS Titanium, Marriott Lifetime Plat, UA Gold
Posts: 11,594
I have this problem on both Windows and Macs on Firefox (and occasionally Camino).
Neither clicking the button nor hitting enter work.
Neither clicking the button nor hitting enter work.
Feb 25, 2008 | 1:13 pm
#14
Join Date: Jan 2008
Location: ORD
Programs: UA
Posts: 35
I've had this problem a few times, but if I close and reopen the browser (either Firefox or IE), then I'm able to login the first time...