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Old Dec 6, 2007 | 9:34 am
  #16  
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Originally Posted by grahampros
Let me make sure I understand this.

Your flight was canceled, but they would not confirm you on the first flights that had seats because the right fare class was not available?
Is this the normal policy for elites on CO? I ask because I'm relocating back to the NYC area in the near future and considering how much of my business to give to CO. If this is standard policy, big strike against me flying CO.
In this sort of scenario I've never had problems with fare class. I'm guessing it was an uninformed CSR that the OP dealt with, not a bad policy. And the upcoming status-based standby will be a very good policy improvement.
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Old Dec 6, 2007 | 10:15 am
  #17  
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Originally Posted by grahampros
Let me make sure I understand this.

Your flight was canceled, but they would not confirm you on the first flights that had seats because the right fare class was not available?
Is this the normal policy for elites on CO? I ask because I'm relocating back to the NYC area in the near future and considering how much of my business to give to CO. If this is standard policy, big strike against me flying CO.

With AA in cases of a cancelation, delays, a misconnect etc. you can have any available seat without regards to fare class. Quick call to res or help from an AAngle in the Admirals club gets me the seat I need.

Confirmed standby rules do apply of course if I opt to change flights due to a change in my schedule (not the airline's) or miss a flight, but that's not what I'm asking about.
I am the OP. I think the first CSE was mis-informed in telling me that the same fare bucket needs to be available. I therefore called back to find that my desired flight did not have seats available.

Last edited by Totoro; Dec 6, 2007 at 10:16 am Reason: grammar
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Old Dec 6, 2007 | 11:32 am
  #18  
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It was snowing in PHL yesterday when we got to the airport early enough to ask if there were seats on the earlier plane to IAH. We got seats on the earlier plane!
But elite standby hasn't started yet, has it... I imagine you got someone's seat who just stayed home for snow, HausFrau. What was the hurry? 'Horns baseball season is still 3 months away.

[tangent]I got to BWI once (about 13 years ago) in a snowstorm right at my scheduled departure time on WN. Got to the gate just as they announced cancellation of my flight, so they put me on a flight scheduled for 3 hours EARLIER. When the snow let up an hour later, they called final call. I got on to find all the other pax had been sitting there the whole time.[/tangent]
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Old Dec 6, 2007 | 11:59 am
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Originally Posted by Totoro
I am the OP. I think the first CSE was mis-informed in telling me that the same fare bucket needs to be available. I therefore called back to find that my desired flight did not have seats available.
Ah, thinks for the clarfication. I was worried this was the norm on CO. Havn't flown them enough in the last few years to know how they deal with these situations.
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Old Dec 6, 2007 | 12:33 pm
  #20  
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Originally Posted by grahampros
Ah, thinks for the clarfication. I was worried this was the norm on CO. Havn't flown them enough in the last few years to know how they deal with these situations.
Of course if your flight is cancelled/severely delayed they'll rebook you without regard to fare class. But if the flight is full (as was the case with the OP), then the flight is full. AFAIK, you can't stand in the aisles on AA flights either...
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Old Dec 6, 2007 | 1:15 pm
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Originally Posted by ijgordon
Of course if your flight is cancelled/severely delayed they'll rebook you without regard to fare class. But if the flight is full (as was the case with the OP), then the flight is full. AFAIK, you can't stand in the aisles on AA flights either...
True, but as an EXP I'll go to the top of the standby list. Each airline has it's nuances on how day of ops is handled. Trying to figure out what I might gain/loose by switching.
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Old Dec 6, 2007 | 6:43 pm
  #22  
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Originally Posted by grahampros
True, but as an EXP I'll go to the top of the standby list. Each airline has it's nuances on how day of ops is handled. Trying to figure out what I might gain/loose by switching.
CO is fixing this as of next Wednesday so that a PLT will be at the top of the list (sortof - there is a lot of nuance and a silver Y trumps a Plat H, but it is mostly accurate) for irrops. If you're looking at a change for next year I wouldn't let this dissuade you.
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Old Dec 7, 2007 | 7:10 am
  #23  
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Originally Posted by texd
But elite standby hasn't started yet, has it... I imagine you got someone's seat who just stayed home for snow, HausFrau. What was the hurry? 'Horns baseball season is still 3 months away.

[tangent]I got to BWI once (about 13 years ago) in a snowstorm right at my scheduled departure time on WN. Got to the gate just as they announced cancellation of my flight, so they put me on a flight scheduled for 3 hours EARLIER. When the snow let up an hour later, they called final call. I got on to find all the other pax had been sitting there the whole time.[/tangent]
Well, we're only Silver, anyway, so we're at the very bottom of the pecking order for elites. Didn't even know that the elite stand-by was going to start, just waited until everyone boarded and if it had been full, no big deal. We left early when we saw the snow because there are too many people on the freeway who don't know how to drive in it. Since we were there, and the original occupants of the seats weren't, it let us get home a little earlier.

As the mother and mother-in-law of 'Horns, I get to make the "snackage" for the football and baseball seasons. Gotta start planning the menus!
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