fare decrease -- help
Aug 15, 2007 | 5:29 am
#1
Original Poster
Join Date: Jun 2001
Location: IAD
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fare decrease -- help
Quick question: I have a flight in a couple of weeks, and the fare has dropped almost $100. Can I get a refund or a voucher without paying any change fee? The reservation agent says I have to pay $100 for either. Is she correct?
Aug 15, 2007 | 5:36 am
#2
Join Date: Jan 2004
Location: Louisville, KY, USA
Posts: 2,596
Most likely right but call back and get a different agent. Never can tell until you try.
But see http://www.flyertalk.com/forum/showthread.php?t=719550.
But see http://www.flyertalk.com/forum/showthread.php?t=719550.
Last edited by KyRoamer; Aug 15, 2007 at 5:43 am
Aug 15, 2007 | 5:54 am
#3
Join Date: Apr 2005
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The agent is correct, as per CO policy. Some other airlines (notably UA) allow you a voucher for the difference with a fare drop. CO does not - you have to pay the change fee.
Aug 15, 2007 | 8:34 am
#4
Join Date: Jun 2003
Location: Tampa, FL
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The only way this makes any value for you is if the price drops more than the $100 change fee. DL has a $50 change fee...my price dropped $95 two days after buying it on DL (talk about bad timing), a quick call got me a $45 voucher.
Aug 15, 2007 | 10:51 am
#5
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I see a revenue opportunity for CO here: price protection insurance. 
Aug 15, 2007 | 11:47 am
#6
Join Date: May 2004
Posts: 1,955
A lot of posts on these boards about similar situations, A great "DO" topic with top brass.
Sep 5, 2007 | 5:16 am
#7
Join Date: Jun 2003
Location: Tampa, FL
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A slight correction to the previous post...you can get a refund, but have to pay the fee. So it's only worthwhile if the fare difference is greater than $100,
Sep 5, 2007 | 6:32 am
#8
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Sep 5, 2007 | 9:05 am
#9
Join Date: Dec 2005
Location: Philadelphia,PA
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You will have to pay the $100 change fee since your changing the ticket..When you buy a full fare you are buying a changeable ticket..when you buy a cheap fare..your buying all the restrictions that go along with it..Thats the price you pay..@:-)