Refund processing times??
Sep 26, 2006 | 2:35 pm
#1
Original Poster
Join Date: Dec 2000
Location: New York, NY
Programs: UA 1K, AA EXP, Hilton, Marriott Rewards,SPG
Posts: 1,134
Refund processing times??
Have an interesting question.
I bought a ticket last week on CO.com.
1. Split fare type Full Y on the outbound and Q on the return
2. Used "bill me later" option for the first time
3. After booking I realized that first class was only 200 more
4. Within the 24 hour period I called in and they changed the reservation to "Z" class
5. Paid the difference in fare with credit card
6. Trip cancelled by company and I asked for a refund
CO said they would refund the Y portion of the fare and I would get a travel credit for the Z portion (previously Q).
So how long does this take to refund. Should I get a refund for the full amount since it is a Z fare.
I bought a ticket last week on CO.com.
1. Split fare type Full Y on the outbound and Q on the return
2. Used "bill me later" option for the first time
3. After booking I realized that first class was only 200 more
4. Within the 24 hour period I called in and they changed the reservation to "Z" class
5. Paid the difference in fare with credit card
6. Trip cancelled by company and I asked for a refund
CO said they would refund the Y portion of the fare and I would get a travel credit for the Z portion (previously Q).
So how long does this take to refund. Should I get a refund for the full amount since it is a Z fare.
Oct 13, 2006 | 6:34 pm
#2
Join Date: May 2005
Location: The Golden State
Programs: 2Peon, NW PLAT, HH Diamond & *W Fallen-from-Gold-Grace
Posts: 1,422
I just cancelled my first and only CO purchase. I was surprised to see online it would be in the form of a travel cert for a Z fare. Called and it was credited to original form of payment. ^
Oct 25, 2006 | 9:14 am
#3
Join Date: Feb 2003
Location: New York, NY, USA
Programs: Marriott PL, AA GL, IHG PL, Hilton Diamond
Posts: 2,595
Instead of starting a new thread, I'll just ask the question again. How long does it take for the online refund to be completed (Y fare)? I send it the request through their website a week ago. No email, no tracking number, nothing on my cc statement yet. Should I wait or should I call now?
Oct 25, 2006 | 10:15 am
#4
Join Date: Jan 2003
Posts: 1,660
Originally Posted by adamak
...No email, no tracking number, nothing on my cc statement yet. Should I wait or should I call now?
I'd suggest you make the call....
DRW
Oct 25, 2006 | 10:15 am
#5
Join Date: Mar 2003
Location: Chagrin Falls, Ohio
Posts: 24
I went through this a few weeks ago. I emailed through their website requesting a refund. I got an email response within a day. My CC was credited sometime within the next week or so. So if you haven't heard anything back, I would email again. The email I used was
[email protected]
HTH
[email protected]
HTH
Oct 25, 2006 | 10:20 am
#6
Join Date: Jul 2004
Programs: CO Gold; SPG Gold***; AvisFirst;
Posts: 3,970
Call. When I hit "refund" online for a "Y" ticket the refund was credited within 24 hours. The confirmation was immediate.
Oct 25, 2006 | 10:22 am
#7
Join Date: May 2002
Location: Moreland Hills (CLE)
Programs: Over-entitled UA 1.3MM Gold, AA Gold, Hilton Diamond, Marriott L-T Plat, Hertz PC
Posts: 5,526
In 2006 my credit card refunds have taken about 7 to 10 business days.
When I've used a voucher and then cancelled the itin, I'm always told that the new voucher will be issued in 7 to 10 days. Never happens. In all four cases, I've had to call tech support (a few weeks later) and the CSR has had to research the cancelled confimation number before issuing a new voucher.
BTW, when getting a voucher issued over the phone ALWAYS ask for the PIN and expiration date. The CSRs say that you'll receive a mail confirm but that's never happened (for me).
When I've used a voucher and then cancelled the itin, I'm always told that the new voucher will be issued in 7 to 10 days. Never happens. In all four cases, I've had to call tech support (a few weeks later) and the CSR has had to research the cancelled confimation number before issuing a new voucher.
BTW, when getting a voucher issued over the phone ALWAYS ask for the PIN and expiration date. The CSRs say that you'll receive a mail confirm but that's never happened (for me).
Oct 26, 2006 | 11:24 am
#8
Join Date: Feb 2003
Location: New York, NY, USA
Programs: Marriott PL, AA GL, IHG PL, Hilton Diamond
Posts: 2,595
Called CO last nite. Was told that there is no record of my online refund request. :0 They had to re-submit it. Not sure if it's a problem with the new website. When I did it online, it clearly came back with a message saying it went through and will take x days to process....etc. But they insist it's my computer. Oh well.