The many problems with the Virgin LHR codeshares
#16
FlyerTalk Evangelist
Join Date: Aug 2005
Location: DCA
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Posts: 18,733
Originally Posted by suitcasejockey
Larry, let's see some parity on the codeshares, and if that's not possible, let's just steal their good customers. Or pick another airline that has landing rights at LHR.
#17




Join Date: Mar 2005
Location: MSY
Programs: AA Plat Pro, UA Plat, VS Silver, Marriott Titanium, Hyatt Explorist
Posts: 2,546
KU and AI have rights and are non aligned. :P
Trust me, Virgin is a much, much better fit.
Trust me, Virgin is a much, much better fit.
#18




Join Date: Aug 2006
Location: MCI
Programs: UA MileagePlus
Posts: 749
Follow up to previous post in this forum - WHO IS RIGHT?!?!
I wrote to both VS and CO expressing my disappointment that I couldn't obtain boarding passes for connecting CO flights after an LHR-MIA VS flight - all ticketed as CO flight numbers.
Today I get a letter from VS, and an email from CO.
VS's letter states:
"May I explain that when you book a flight with another carrier, for security reasons, all the passengers are required to check-in with the respective airlines that they are booked. However, your luggage is checked in for your final destination".
Now I know from previous experience that this is nonsense.
And CO's response:
"Our partnership with Virgin Atlantic does include through check in. However, occasionally, there is a problem with the link and the system will not allow agents to perform this function. "
Does VS REALLY not know what the policy is?
CO Insider - looks like you have to give VS a refresher on the agreements of your codeshares, and the benefits of through ticketing and through check-in that you advertise frequently, because clearly they don't remember!!!
I'd be happy to forward correspondance if indeed this does show a communication and/or contract problem between VS and CO.
Today I get a letter from VS, and an email from CO.
VS's letter states:
"May I explain that when you book a flight with another carrier, for security reasons, all the passengers are required to check-in with the respective airlines that they are booked. However, your luggage is checked in for your final destination".
Now I know from previous experience that this is nonsense.
And CO's response:
"Our partnership with Virgin Atlantic does include through check in. However, occasionally, there is a problem with the link and the system will not allow agents to perform this function. "
Does VS REALLY not know what the policy is?
CO Insider - looks like you have to give VS a refresher on the agreements of your codeshares, and the benefits of through ticketing and through check-in that you advertise frequently, because clearly they don't remember!!!
I'd be happy to forward correspondance if indeed this does show a communication and/or contract problem between VS and CO.
#19




Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Marriott LT Titan, Avis PC, Hilton Gold
Posts: 9,925
Originally Posted by CO 1E
That's why one should always just purchase VS tickets directly from VS - the miles still properly credit to OnePass and you don't have to deal with any of the above.
I take that to mean that you only get the EQM miles if you have a CO ticket.
Plus - "OnePass Elite mileage bonuses are not available on Virgin Atlantic flights."
I take that to mean that you never get the Elite bonus miles whether CO ticket or not.
#20
Join Date: Aug 2005
Location: Houston
Posts: 988
It means that you earn the miles only on flights that have a CO flight number attached, regardless of where or from whom you bought the ticket.
#21
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Originally Posted by cova
"* OnePass Elite qualification miles and points may only be earned on Continental Airlines codeshare flights operated by Virgin Atlantic."
I take that to mean that you only get the EQM miles if you have a CO ticket.
I take that to mean that you only get the EQM miles if you have a CO ticket.
Last edited by CO 1E; Sep 1, 2006 at 1:34 pm Reason: spelling
#22


Join Date: Dec 2004
Location: NYC
Programs: CO Plat, Starwood Plat, Hyatt Plat, Hilton Diamond, CO Pres. Plus, Hertz #1 Gold
Posts: 1,223
Originally Posted by iriefrank
In addition, if you mention CO, they might let things slide. I had an overly-heavy carry-on that they were going to force me to check, but I said I was flying on a CO ticket and was connecting from a CO flight, and that CO let me carry the bag on. They let me carry it on.
So, YMMV and they can be a real pain at check-in.

