I wrote to both VS and CO expressing my disappointment that I couldn't obtain boarding passes for connecting CO flights after an LHR-MIA VS flight - all ticketed as CO flight numbers.

Today I get a letter from VS, and an email from CO.

VS's letter states:

"May I explain that when you book a flight with another carrier, for security reasons, all the passengers are required to check-in with the respective airlines that they are booked. However, your luggage is checked in for your final destination".

Now I know from previous experience that this is nonsense.

And CO's response:

"Our partnership with Virgin Atlantic does include through check in. However, occasionally, there is a problem with the link and the system will not allow agents to perform this function. "

Does VS REALLY not know what the policy is?

CO Insider - looks like you have to give VS a refresher on the agreements of your codeshares, and the benefits of through ticketing and through check-in that you advertise frequently, because clearly they don't remember!!!

I'd be happy to forward correspondance if indeed this does show a communication and/or contract problem between VS and CO.