Disabled and ignored...who to write to?
Dec 10, 2003 | 7:44 am
#1
Original Poster
Join Date: Mar 2001
Posts: 198
Disabled and ignored...who to write to?
For the second time in a year CO has ignored my requests for help at IAH under the ADA law. I wish to try and resolve this with CO before taking further action but do not know to whom I should address my problem.
Any help is greatly appreciated.
Any help is greatly appreciated.
Dec 10, 2003 | 7:53 am
#2
Join Date: Jan 2002
Location: The Great Mid-Atlantic
Posts: 582
I would seek legal counsel. CO cannot keep getting away with this. They will likely be fined by the Goverment.
Dec 10, 2003 | 8:08 am
#3
Join Date: Feb 2003
Location: Glen Burnie, MD
Posts: 50
Can you be more specific as to what you requested and what was refused or did not happen?
Dec 10, 2003 | 8:33 am
#4
Original Poster
Join Date: Mar 2001
Posts: 198
After flight times were changed by CO to give me only 30 min. to make connection (both times) I stated I would not be able to make the connection due to time and my disability. Agent stated both time an agent would be at arrival gate with cart to carry me to connection. Neither time was anyone there to help and response varied from "oh, I'm sorry" to someone actually calling a cart.
I will say that by only an act of the Lord did I make both flights (once by weather delaying connecting flight and once by an early arrival) but the issue remains.
I will say that by only an act of the Lord did I make both flights (once by weather delaying connecting flight and once by an early arrival) but the issue remains.
Dec 10, 2003 | 8:55 am
#5
Join Date: Oct 1999
Location: Southwest Desert, under a rock, watch out! ~~~~~~~~~~~~~~~~<" You can get there, but it's gonna cost you!
Programs: Previously NonePass, now UA 1K (*Enhanced*)
Posts: 4,248
A complaint to theDepartment of Transportation might be in order.
Dec 10, 2003 | 9:29 am
#6
Join Date: Jul 2003
Posts: 834
My pleasure.
U.S. Department of Justice
Civil Rights Division
950 Pennsylvania Avenue, NW
Disability Rights Section - NYAV
Washington, DC 20530
Some other helpful links
http://www.usdoj.gov/crt/ada/enforce.htm
http://www.usdoj.gov/crt/ada/infoline.htm
As noted in the text of the enforcement sections, you need to first attempt to resolve the matter with the offender first, but getting no satisfaction from Continental will be a no-brainer when you go through the "WE COULDN'T CARE LESS" hot line.
U.S. Department of Justice
Civil Rights Division
950 Pennsylvania Avenue, NW
Disability Rights Section - NYAV
Washington, DC 20530
Some other helpful links
http://www.usdoj.gov/crt/ada/enforce.htm
http://www.usdoj.gov/crt/ada/infoline.htm
As noted in the text of the enforcement sections, you need to first attempt to resolve the matter with the offender first, but getting no satisfaction from Continental will be a no-brainer when you go through the "WE COULDN'T CARE LESS" hot line.
Dec 10, 2003 | 10:39 am
#7
Join Date: Jul 2000
Location: Chesapeake, VA USA
Programs: Delta Platinum Medallion, Marriott Bonvoy Titanium
Posts: 516
DSK:
In May I traveled with my parents to Cabo San Lucas. We connected in IAH. My mother needs a wheelchair to get around, and it was noted in her PNR before we traveled.
We were assured by reservations and when we checked in that there would be a cart waiting for us in IAH.
When we got to IAH, yep, there was no electric cart or wheelchair (and we weren't the only ones requiring cart assistance from our flight). We stood around for 30 minutes waiting, and we almost missed our connection, like you.
Anyway, if you do contact the DOT, and need a few names to add to yours (need some fuel for your fire), feel free to contact me via email.
In May I traveled with my parents to Cabo San Lucas. We connected in IAH. My mother needs a wheelchair to get around, and it was noted in her PNR before we traveled.
We were assured by reservations and when we checked in that there would be a cart waiting for us in IAH.
When we got to IAH, yep, there was no electric cart or wheelchair (and we weren't the only ones requiring cart assistance from our flight). We stood around for 30 minutes waiting, and we almost missed our connection, like you.
Anyway, if you do contact the DOT, and need a few names to add to yours (need some fuel for your fire), feel free to contact me via email.
Dec 10, 2003 | 10:49 am
#8
Join Date: May 2000
Location: houston, tx,usa
Posts: 86
How did you make your flights? Did a wheelchair or electric cart come to you in time to get you to your connecting flight?
It seems to me that you would have a much stronger case if you missed your connection.
It seems to me that you would have a much stronger case if you missed your connection.
Dec 10, 2003 | 11:23 am
#9
Suspended
Join Date: Jul 2002
Location: Southern, CA, USA
Programs: UA just 8800 mi short of Silver
Posts: 2,813
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by DSK:
For the second time in a year CO has ignored my requests for help at IAH under the ADA law. I wish to try and resolve this with CO before taking further action but do not know to whom I should address my problem.
Any help is greatly appreciated.</font>
For the second time in a year CO has ignored my requests for help at IAH under the ADA law. I wish to try and resolve this with CO before taking further action but do not know to whom I should address my problem.
Any help is greatly appreciated.</font>
Dec 10, 2003 | 11:33 am
#10
Join Date: Oct 1999
Location: Southwest Desert, under a rock, watch out! ~~~~~~~~~~~~~~~~<" You can get there, but it's gonna cost you!
Programs: Previously NonePass, now UA 1K (*Enhanced*)
Posts: 4,248
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Its always best to call a lawyer first, as its always someone elses fault, isnt it.</font>
Dec 10, 2003 | 11:39 am
#11
Join Date: Jul 2003
Posts: 834
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by chasbondy:
Its always best to call a lawyer first, as its always someone elses fault, isnt it.</font>
Its always best to call a lawyer first, as its always someone elses fault, isnt it.</font>
Dec 10, 2003 | 11:51 am
#12
Join Date: Sep 2003
Posts: 326
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by snake:
Where's the Muy Estimado Seor Caballaro Abogado when you need 'im?</font>
Where's the Muy Estimado Seor Caballaro Abogado when you need 'im?
</font>
Dec 10, 2003 | 12:28 pm
#13
Suspended
Join Date: Jul 2002
Location: Just who do you think you're kidding?
Programs: I do this for a living.
Posts: 7,486
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Jim Phillips:
Quite clearly you have adopted the Continental company mantra "It's the customer's fault."</font>
Quite clearly you have adopted the Continental company mantra "It's the customer's fault."</font>
Dec 10, 2003 | 12:32 pm
#14
Suspended
Join Date: Jul 2002
Location: Just who do you think you're kidding?
Programs: I do this for a living.
Posts: 7,486
And DSK - do take the time to discuss your situation on the new FlyerTalk Disability Travel section.
I've already opened up a thread for you.
http://www.flyertalk.com/travel/fttr...ML/000010.html
I've already opened up a thread for you.
http://www.flyertalk.com/travel/fttr...ML/000010.html
Dec 10, 2003 | 6:59 pm
#15
Original Member
Join Date: May 1998
Location: Las Vegas, NV, USA
Programs: AAdvantage EXP/1mm/Admirals,United Silver+Club (life),Marriott Titanium,Hilton & Accor Gold
Posts: 5,064
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[This message has been edited by TransWorldOne (edited Dec 10, 2003).]
[This message has been edited by TransWorldOne (edited Dec 10, 2003).]