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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by xyzzy:
It looks to me like this has been fixed. My account info is now showing up properly.</font>
No it HASN'T been fixed and it has now been 4-5 days since this problem started. I try to remain pretty calm while getting s*rewed by CO lately but come on!! Am I the only one who thinks that a website problem affecting your frequent flyers is something that should be addressed within a day or two....or an hour or two...... and NOT A WEEK OR TWO!!! <font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by xyzzy:
It looks to me like this has been fixed. My account info is now showing up properly.</font>
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by fireworksboy:
No it HASN'T been fixed and it has now been 4-5 days since this problem started. I try to remain pretty calm while getting s*rewed by CO lately but come on!! Am I the only one who thinks that a website problem affecting your frequent flyers is something that should be addressed within a day or two....or an hour or two...... and NOT A WEEK OR TWO!!!</font>
Congratulations! You've been Enhanced!<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by fireworksboy:
No it HASN'T been fixed and it has now been 4-5 days since this problem started. I try to remain pretty calm while getting s*rewed by CO lately but come on!! Am I the only one who thinks that a website problem affecting your frequent flyers is something that should be addressed within a day or two....or an hour or two...... and NOT A WEEK OR TWO!!!
</font>
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by fireworksboy:
No it HASN'T been fixed and it has now been 4-5 days since this problem started. I try to remain pretty calm while getting s*rewed by CO lately but come on!! Am I the only one who thinks that a website problem affecting your frequent flyers is something that should be addressed within a day or two....or an hour or two...... and NOT A WEEK OR TWO!!!</font>
Well, it was fixed when I posted above and now (as someone else has noted) it's sort-of back where it was the other day. This time my number of total miles on account appears to be correct but the EQM and segment totals are wrong (and the error is not in my favor).<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by fireworksboy:
No it HASN'T been fixed and it has now been 4-5 days since this problem started. I try to remain pretty calm while getting s*rewed by CO lately but come on!! Am I the only one who thinks that a website problem affecting your frequent flyers is something that should be addressed within a day or two....or an hour or two...... and NOT A WEEK OR TWO!!!
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[This message has been edited by xyzzy (edited Dec 15, 2003).]
It has been toggling between "kind of fixed" and "less than kind of fixed" all weekend.
I issued two 135,000 Qantas F tickets last week, the 270,000 keeps popping in and out of my mileage summary. Sometime in the middle of these toggles, I got flight credit for 12,078 miles LHR-SFO on Virgin. But this amount has never yet been included in my mileage balance despite the 270,000 popping in and out several times. Weird.
[This message has been edited by thesilb (edited Dec 15, 2003).]
I issued two 135,000 Qantas F tickets last week, the 270,000 keeps popping in and out of my mileage summary. Sometime in the middle of these toggles, I got flight credit for 12,078 miles LHR-SFO on Virgin. But this amount has never yet been included in my mileage balance despite the 270,000 popping in and out several times. Weird.
[This message has been edited by thesilb (edited Dec 15, 2003).]
I logged my 60th and 61st segments this weekend and my outbound ticket said Silver while the return said Gold. As far as I can tell, the website is still messed up, but the ticketing conputer seems to be ok (and that is what realy counts, right?)
(I don't know about the EUA as I was flying first on rewards.)
FWIW
DLM
(I don't know about the EUA as I was flying first on rewards.)
FWIW
DLM
My web page is still messed up too, but the InfoPass computer appears to have it right.
For those who don't know, you can dial in to your elite line and press 2 to access InfoPass, and get the correct up-to-date information for your account.
For those who don't know, you can dial in to your elite line and press 2 to access InfoPass, and get the correct up-to-date information for your account.
CO is aware of the problem. It is effecting about 2% of the accounts. They are working to fix it. However, they have thousands of "fixes" a year. Sometimes one "fix" messes something else up.
xyzzy, mine is now fixed and properly shows mileage, eqm, and my correct total miles. is this onepass glitch now fixed or was it just a few of us?
Well, the posted activity info is correct. The total mileage is correct. But the segments / EQM are still incorrect in a couple of our accounts.
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by fireworksboy:
xyzzy, mine is now fixed and properly shows mileage, eqm, and my correct total miles. is this onepass glitch now fixed or was it just a few of us? </font>
Mine is fixed as well...<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by fireworksboy:
xyzzy, mine is now fixed and properly shows mileage, eqm, and my correct total miles. is this onepass glitch now fixed or was it just a few of us? </font>
Now I can't even sign in <sigh>
[Edited to add...]
Now I can get in and some accounts are fine but I see this on one...
[Edited to add...]
Now I can get in and some accounts are fine but I see this on one...
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">We are currently unable to display your OnePass Account Activity. Please try again later or contact the OnePass Service Center for assistance.</font>
[This message has been edited by xyzzy (edited Dec 17, 2003).]<font face="Verdana, Arial, Helvetica, sans-serif" size="2">We are currently unable to display your OnePass Account Activity. Please try again later or contact the OnePass Service Center for assistance.</font>