What are BF concierge empowered to do?
Sep 12, 2005 | 10:31 am
#1
Original Poster
Join Date: Jul 2002
Location: Asia
Posts: 295
What are BF concierge empowered to do?
I've experienced CO's BF Concierge service, but what exactly are they empowered to do?
I've used them to insure I had shower access in AMS, but I don't know what else they can do (and the CO web site is pretty vague about it too).
I've used them to insure I had shower access in AMS, but I don't know what else they can do (and the CO web site is pretty vague about it too).
Sep 12, 2005 | 11:19 am
#2
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,887
Make dinner reservations? 
Sep 12, 2005 | 11:55 am
#3
Join Date: Apr 2000
Location: Houston, Texas
Programs: CO Silver
Posts: 2,600
- Wear those fancy gray jackets
- process Operational Upgrades
- process Operational Upgrades
Sep 12, 2005 | 11:59 am
#4
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,206
Smile
Originally Posted by IAH_FLYER
- Wear those fancy gray jackets
- process Operational Upgrades
- process Operational Upgrades
Sep 12, 2005 | 12:11 pm
#5
Join Date: Dec 2000
Location: New York, NY
Programs: UA 1K, AA EXP, Hilton, Marriott Rewards,SPG
Posts: 1,134
Been my experience these red coats can do just about anything they want. From what I have seen they practically own the flight adjusting seating and bumping/op-up people as they see fit.
Sep 12, 2005 | 1:33 pm
#6
In Memoriam
Join Date: Jun 2004
Location: EWR (Wayne Township, NJ) and PHX
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Originally Posted by joebeenyc
Been my experience these red coats can do just about anything they want. From what I have seen they practically own the flight adjusting seating and bumping/op-up people as they see fit.
Red Coats are different than Business First Concierges - who wear grey coats...
-Vincent
Sep 12, 2005 | 3:04 pm
#7
Join Date: Aug 2004
Location: CLE
Posts: 9,816
The Concierge's provide a great value add to BF passengers, most of which having paid a pretty penny to sit up front. While I have seen some inconsistent service levels out of EWR, I can say most of which do their best to make sure their best customers have all of their needs met (within reason).
Plus those Op Ups for those too cheap to pay the ridiculous upgrade fees certainly are nice as well....
Plus those Op Ups for those too cheap to pay the ridiculous upgrade fees certainly are nice as well....
Sep 12, 2005 | 3:13 pm
#8
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This morning on flight 35 (LGW-IAH) the concierge helped one of the passengers sitting near me with getting a car service reservation to meet him at IAH. Upon arrival, the IAH concierge came on and told him there should be a limo downstairs waiting for him. On the trip over last week, the IAH concierge asked me not only about a shower upon arrival at LGW but if I needed assistance with ground transportation after landing. After I said yes to the shower and no to transportation, she asked if there was anything else she could assist me with for my arrival in London the next morning. So they can do more than just smile and reserve a shower at the arrivals lounge.
Sep 12, 2005 | 7:59 pm
#9
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Join Date: Apr 2001
Location: PSM
Posts: 69,232
Originally Posted by ssullivan
This morning on flight 35 (LGW-IAH) the concierge helped one of the passengers sitting near me with getting a car service reservation to meet him at IAH. Upon arrival, the IAH concierge came on and told him there should be a limo downstairs waiting for him. On the trip over last week, the IAH concierge asked me not only about a shower upon arrival at LGW but if I needed assistance with ground transportation after landing. After I said yes to the shower and no to transportation, she asked if there was anything else she could assist me with for my arrival in London the next morning. So they can do more than just smile and reserve a shower at the arrivals lounge.
Sep 12, 2005 | 8:49 pm
#10
Join Date: Jan 2004
Location: Phoenix, Arizona
Posts: 3,169
i was incredibly hung over after my final night in rio, and the BF concierge in GRU went into the terminal, as we were required to stay on board, and found me some stomach medicine.
it didnt work, making a potentially fun flight terrible, but the thought was what was important.
on a side note, i was also incredibly hung over on a recent flight from mia to iah, and the FC FA noticed. she brought me a cold wet towel and wrapped it around my neck and kept bringing me giner ale. it really worked well and made me feel so much better. i dont even think my mother would do that.
it didnt work, making a potentially fun flight terrible, but the thought was what was important.
on a side note, i was also incredibly hung over on a recent flight from mia to iah, and the FC FA noticed. she brought me a cold wet towel and wrapped it around my neck and kept bringing me giner ale. it really worked well and made me feel so much better. i dont even think my mother would do that.
Sep 12, 2005 | 9:00 pm
#11
Join Date: Aug 2004
Location: CLE
Posts: 9,816
Originally Posted by dlen111
i was incredibly hung over after my final night in rio, and the BF concierge in GRU went into the terminal, as we were required to stay on board, and found me some stomach medicine.
it didnt work, making a potentially fun flight terrible, but the thought was what was important.
on a side note, i was also incredibly hung over on a recent flight from mia to iah, and the FC FA noticed. she brought me a cold wet towel and wrapped it around my neck and kept bringing me giner ale. it really worked well and made me feel so much better. i dont even think my mother would do that.
it didnt work, making a potentially fun flight terrible, but the thought was what was important.
on a side note, i was also incredibly hung over on a recent flight from mia to iah, and the FC FA noticed. she brought me a cold wet towel and wrapped it around my neck and kept bringing me giner ale. it really worked well and made me feel so much better. i dont even think my mother would do that.
I am sensing a trend.....
Sep 12, 2005 | 9:37 pm
#12
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Originally Posted by MBM3
...to make sure their best customers have all of their needs met (within reason).
I guess limos, showers and pepto bismol qualify...
Sep 12, 2005 | 9:45 pm
#13
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i was also incredibly hung over on a recent flight from mia to iah,
When I'm going domestic, I drink drink drink drink lots of G&Ts. However, on international, I'll have the pre-flight, and a cocktail, maybe a glass of wine if it isn't bad, with dinner and that's it.
On my last flight to TLV, as I was doing my pre-landing freshening routine, I looked at the alcohol usage report, and 95% of their stock was unused. The FA said she usually works domestic and they go through more alcohol on a 737. I told her that jews aren't shikkers.
Sep 13, 2005 | 7:50 am
#14
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Originally Posted by sbm12
Of course, the shower thing at LGW is better when the Concierge @ LGW tells you where the showers are, rather than expecting you to find them yourself. I ended up going down to the ticket counter to ask someone because it wasn't well labeled, and the concierge wasn't too visible as I deplaned in terms of offering information.
Sep 13, 2005 | 7:52 am
#15
Join Date: Aug 2004
Location: CLE
Posts: 9,816
Originally Posted by entropy
I think you'll find that its much easier to travel very long distances without being *totally* sloshed.
When I'm going domestic, I drink drink drink drink lots of G&Ts. However, on international, I'll have the pre-flight, and a cocktail, maybe a glass of wine if it isn't bad, with dinner and that's it.
On my last flight to TLV, as I was doing my pre-landing freshening routine, I looked at the alcohol usage report, and 95% of their stock was unused. The FA said she usually works domestic and they go through more alcohol on a 737. I told her that jews aren't shikkers.
When I'm going domestic, I drink drink drink drink lots of G&Ts. However, on international, I'll have the pre-flight, and a cocktail, maybe a glass of wine if it isn't bad, with dinner and that's it.
On my last flight to TLV, as I was doing my pre-landing freshening routine, I looked at the alcohol usage report, and 95% of their stock was unused. The FA said she usually works domestic and they go through more alcohol on a 737. I told her that jews aren't shikkers.
I am the same way on most long flights, but look out when flying domestic! Espescially on my flight next week to LAS if I get upgraded!