How are Elites of the Same Class Ranked for Upgrades?
Nov 5, 2003 | 11:25 pm
#16
Join Date: Dec 2001
Posts: 5,974
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by 005flyer:
Also, here are the most common reason why EUA upgrades fail:
No frequent flyer number in PNR.
No longer an elite member.
Name in PNR do not EXACTLY match name in Onepass system. If name in Onepass says Michael and PNR says Mike, the system is not able to verify!
The PNR was not ticketed or the ETKT is out of sync (change was made and change fee was not paid for example)
If there is more than 1 name in the PNR and the pax have different elite levels, the lower elite level will apply to the entire PNR (book different reservations!)
If there is more than 1 name in the PNR and one of the pax is not elite, the WHOLE PNR will be skipped! (book different reservations!)
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Also, here are the most common reason why EUA upgrades fail:
No frequent flyer number in PNR.
No longer an elite member.
Name in PNR do not EXACTLY match name in Onepass system. If name in Onepass says Michael and PNR says Mike, the system is not able to verify!
The PNR was not ticketed or the ETKT is out of sync (change was made and change fee was not paid for example)
If there is more than 1 name in the PNR and the pax have different elite levels, the lower elite level will apply to the entire PNR (book different reservations!)
If there is more than 1 name in the PNR and one of the pax is not elite, the WHOLE PNR will be skipped! (book different reservations!)
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