Two Positive Experiences With CO
Jan 14, 2003 | 8:47 am
#1
Original Poster
Join Date: Nov 2001
Posts: 260
Two Positive Experiences With CO
I consider myself neither a CO apologist nor a CO whiner. Here a two positive experiences I have had with CO this past week, please interpret them as you see fit:
Last week, my morning MCO flight was delayed for an hour or so as we attempted to take off three different times with each attempt aborted by an warning light in the cockpit. This week, I received a very nice apology letter from CO, accompanied by 500 OnePass miles and 3 Pres Club passes. I personally consider mechanical delays to "come with the territory", and was already appriciative of getting to my destination safely due to the skill of the CO ground and flight crews. The letter, miles and passes were a pleasant suprise.
This week I noticed that, as of May, 2003 the early morning Monday flight from MCO to EWR was removed. The earliest I could get to EWR on CO was by noon. I sent an e-mail to Gordon Bethune and Onepass last night at 6:30 PM expressing my concern and noting that I, as well as many other business Elites on that flight would have difficulty being loyal to CO with this schedule change. This morning, I received a personal telephone call from the CO Director of Scheduling. He informed me that my e-mail was sent to him, the V.P. of Schedulng Glen Hauenstein, and President Larry Kellner by 7:15 PM (45 minutes later). He informed me that the flight had been deleted by error, and it would be returned as soon as possible. So, if any of you would like a flight added to CO scheduling to better suit your travel needs, just let me know and I'll see what I can do.
[This message has been edited by Joey (edited 01-14-2003).]
Last week, my morning MCO flight was delayed for an hour or so as we attempted to take off three different times with each attempt aborted by an warning light in the cockpit. This week, I received a very nice apology letter from CO, accompanied by 500 OnePass miles and 3 Pres Club passes. I personally consider mechanical delays to "come with the territory", and was already appriciative of getting to my destination safely due to the skill of the CO ground and flight crews. The letter, miles and passes were a pleasant suprise.
This week I noticed that, as of May, 2003 the early morning Monday flight from MCO to EWR was removed. The earliest I could get to EWR on CO was by noon. I sent an e-mail to Gordon Bethune and Onepass last night at 6:30 PM expressing my concern and noting that I, as well as many other business Elites on that flight would have difficulty being loyal to CO with this schedule change. This morning, I received a personal telephone call from the CO Director of Scheduling. He informed me that my e-mail was sent to him, the V.P. of Schedulng Glen Hauenstein, and President Larry Kellner by 7:15 PM (45 minutes later). He informed me that the flight had been deleted by error, and it would be returned as soon as possible. So, if any of you would like a flight added to CO scheduling to better suit your travel needs, just let me know and I'll see what I can do.
[This message has been edited by Joey (edited 01-14-2003).]
Jan 14, 2003 | 10:09 am
#2
Suspended
Join Date: Dec 2001
Location: new york, ny, usa
Posts: 13,536
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Joey:
I sent an e-mail to Gordon Bethune and Onepass last night at 6:30 PM expressing my concern and noting that I, as well as many other business Elites on that flight would have difficulty being loyal to CO with this schedule change. This morning, I received a personal telephone call from the CO Director of Scheduling. He informed me that my e-mail was sent to him, the V.P. of Schedulng Glen Hauenstein, and President Larry Kellner by 7:15 PM (45 minutes later). </font>
I sent an e-mail to Gordon Bethune and Onepass last night at 6:30 PM expressing my concern and noting that I, as well as many other business Elites on that flight would have difficulty being loyal to CO with this schedule change. This morning, I received a personal telephone call from the CO Director of Scheduling. He informed me that my e-mail was sent to him, the V.P. of Schedulng Glen Hauenstein, and President Larry Kellner by 7:15 PM (45 minutes later). </font>
Jan 14, 2003 | 10:24 am
#3
Join Date: Dec 2000
Location: IAH
Posts: 536
Hey Joey, since you seem to have some pull in the scheduling department, how about suggesting a new Houston-Milan nonstop flight? I could really use it!!
Jan 14, 2003 | 10:44 am
#4
Original Poster
Join Date: Nov 2001
Posts: 260
Consider it done, Euroflyer!
Jan 14, 2003 | 11:28 am
#5
Suspended
Join Date: Dec 2001
Location: new york, ny, usa
Posts: 13,536
how about AUSTRALIA? i would love USA to Australia. how about berlin? how about barcelona?
[This message has been edited by fly co to see the yanks (edited 01-14-2003).]
[This message has been edited by fly co to see the yanks (edited 01-14-2003).]
Jan 14, 2003 | 1:44 pm
#6
Join Date: Dec 2000
Location: IAH
Posts: 536
Really, Joey, I'm surprised you haven't gotten your pals in the scheduling department on these flights already!!
So many destinations... so many connections (unfortunately).
So many destinations... so many connections (unfortunately).
Jan 14, 2003 | 2:07 pm
#7
Join Date: Jun 2001
Posts: 1,085
how about putting back some of the SAN-EWR flights (and vice versa?)
I think at one point the only flights that exist are the 7am and the redeye. Not a wealth of choices there.
I think at one point the only flights that exist are the 7am and the redeye. Not a wealth of choices there.
Jan 15, 2003 | 5:17 am
#8
Join Date: Aug 2000
Location: Manasquan, NJ
Posts: 1,413
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jetsetter777:
how about putting back some of the SAN-EWR flights (and vice versa?)
I think at one point the only flights that exist are the 7am and the redeye. Not a wealth of choices there.</font>
how about putting back some of the SAN-EWR flights (and vice versa?)
I think at one point the only flights that exist are the 7am and the redeye. Not a wealth of choices there.</font>
Robin
Jan 15, 2003 | 9:48 am
#9
Original Poster
Join Date: Nov 2001
Posts: 260
Wow, I just received an e-mail from the Executive Vice President of Scheduling reiterating that CO will fix the problem. He was very nice. What is fantastic is that his e-mail to me shows the entire e-mail chain, starting with my e-mail. About 15 minutes after receipt of my e-mail, Gordon Bethune forwarded it to the CO President and two Executive Vice Presidents (with a very concise query). I have tried to stay neutral on the "Love CO" vs. "Hate CO" issue, but I am more than a little impressed by this.
[This message has been edited by Joey (edited 01-15-2003).]
[This message has been edited by Joey (edited 01-15-2003).]
Jan 15, 2003 | 10:12 am
#10
Join Date: Dec 2000
Location: IAH
Posts: 536
So what exactly is the magic email address that gets Mr. Bethune's attention?