I consider myself neither a CO apologist nor a CO whiner. Here a two positive experiences I have had with CO this past week, please interpret them as you see fit:

Last week, my morning MCO flight was delayed for an hour or so as we attempted to take off three different times with each attempt aborted by an warning light in the cockpit. This week, I received a very nice apology letter from CO, accompanied by 500 OnePass miles and 3 Pres Club passes. I personally consider mechanical delays to "come with the territory", and was already appriciative of getting to my destination safely due to the skill of the CO ground and flight crews. The letter, miles and passes were a pleasant suprise.

This week I noticed that, as of May, 2003 the early morning Monday flight from MCO to EWR was removed. The earliest I could get to EWR on CO was by noon. I sent an e-mail to Gordon Bethune and Onepass last night at 6:30 PM expressing my concern and noting that I, as well as many other business Elites on that flight would have difficulty being loyal to CO with this schedule change. This morning, I received a personal telephone call from the CO Director of Scheduling. He informed me that my e-mail was sent to him, the V.P. of Schedulng Glen Hauenstein, and President Larry Kellner by 7:15 PM (45 minutes later). He informed me that the flight had been deleted by error, and it would be returned as soon as possible. So, if any of you would like a flight added to CO scheduling to better suit your travel needs, just let me know and I'll see what I can do.

[This message has been edited by Joey (edited 01-14-2003).]