EUA IS DOWN!!!!
Dec 9, 2002 | 8:45 am
#1
Original Poster
Join Date: Apr 1999
Location: Homosassa, FL & Ringwood, NJ -UA-G(Lifetime); SPG-Plat (Lifetime)
Posts: 6,122
EUA IS DOWN!!!!
I called because of all the flights I have this week that have not been EUAed despite F5 all over the place.
I was told that EUA has been down since the weekend (and that it was also down Than ksgiving weekend).
I was also told it would be run today. I'm not sure I believe that.
I was also told by the person who I talked to that she could not do it manually since she is on a new system that does not even give her the screen to do it manually I don't believe that either.
I would plan on getting to the airport very early over the next few days.
Ed
I was told that EUA has been down since the weekend (and that it was also down Than ksgiving weekend).
I was also told it would be run today. I'm not sure I believe that.
I was also told by the person who I talked to that she could not do it manually since she is on a new system that does not even give her the screen to do it manually I don't believe that either.
I would plan on getting to the airport very early over the next few days.
Ed
Dec 9, 2002 | 8:48 am
#2
Join Date: Oct 1999
Location: Scottsdale, Arizona
Posts: 4,952
This thread has some potential 
.
.
Dec 9, 2002 | 8:53 am
#3
Join Date: Aug 1999
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Discoverist, SPG Gold, Hilton Diamond, Hertz #1 Gold, IC Ambassador
Posts: 7,451
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Vulcan:
I was also told by the person who I talked to that she could not do it manually since she is on a new system that does not even give her the screen to do it manually I don't believe that either.
Ed</font>
I was also told by the person who I talked to that she could not do it manually since she is on a new system that does not even give her the screen to do it manually I don't believe that either.
Ed</font>
Dec 9, 2002 | 9:07 am
#4
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,683
What difference does it make if they now can't get to the screen to "run it manually" if they never did that for anyone in the first place?!
We've been enhanced again...
We've been enhanced again...
Dec 9, 2002 | 11:02 am
#5
Join Date: Oct 1999
Location: New York, NY, USA
Posts: 1,439
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Vulcan:
I called because of all the flights I have this week that have not been EUAed despite F5 all over the place.
I was told that EUA has been down since the weekend (and that it was also down Than ksgiving weekend).
I was also told it would be run today. I'm not sure I believe that.
I was also told by the person who I talked to that she could not do it manually since she is on a new system that does not even give her the screen to do it manually I don't believe that either.
I would plan on getting to the airport very early over the next few days.
Ed</font>
I called because of all the flights I have this week that have not been EUAed despite F5 all over the place.
I was told that EUA has been down since the weekend (and that it was also down Than ksgiving weekend).
I was also told it would be run today. I'm not sure I believe that.
I was also told by the person who I talked to that she could not do it manually since she is on a new system that does not even give her the screen to do it manually I don't believe that either.
I would plan on getting to the airport very early over the next few days.
Ed</font>
Dec 9, 2002 | 11:04 am
#6
Join Date: Jan 2002
Location: Here, There and Everywhere (but now on the Pacific)!
Programs: AC E75, MPC G and NEXUS/GE fan, Fairmont Plat, SPG Gold, National EE, Amex Plat
Posts: 724
Same for me...I ended up getting EUA emails Sunday evening for a Sunday evening flight. F was only 1/2 full as well.
Geez, this is a horrible system.
Geez, this is a horrible system.
Dec 9, 2002 | 11:07 am
#7
Join Date: Dec 2001
Posts: 5,967
For a company whose entire survival depends on whether they have a credible complimentary upgrade system, they are certainly not taking as much care of it as they should.
Dec 9, 2002 | 11:58 am
#8
Join Date: Nov 2001
Posts: 260
I was EUAed (a new verb?) last Friday EWR to ATL five days out with e-mail, and this morning MCO to EWR 3 hours out, no e-mail (par for the course on the "dawn patrol" flight).
Dec 9, 2002 | 12:10 pm
#9
Original Poster
Join Date: Apr 1999
Location: Homosassa, FL & Ringwood, NJ -UA-G(Lifetime); SPG-Plat (Lifetime)
Posts: 6,122
I suggest writting letter to Larry Kellner, the President. Last time I complained to him, he had Rick Smalley in OP call me an apolpgize for EUA being down. I think Larry cares about his best customers and if he gets enough letters or emails, it might make an impact.
I would guess that his email is: [email protected]
I'm sending mine now.
I would guess that his email is: [email protected]
I'm sending mine now.
Dec 9, 2002 | 12:14 pm
#10
Join Date: Mar 2001
Location: IAH
Programs: UA 1K/*G
Posts: 2,397
I received three EUAs over Thanksgiving weekend.
Dec 9, 2002 | 12:46 pm
#11
Join Date: Aug 2001
Programs: CO Infinite Plat, UA Lifetime 1K, AA EXP, US(ex-CP), VX, DL, Hilton Diamond, Marriott Plat, SPG Gold
Posts: 422
EUA worked over Thanksgiving for me.
Dec 9, 2002 | 1:30 pm
#12
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,887
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by infiniteflyer:
EUA worked over Thanksgiving for me.</font>
EUA worked over Thanksgiving for me.</font>
Dec 9, 2002 | 1:48 pm
#13
Suspended
Join Date: Dec 2001
Location: new york, ny, usa
Posts: 13,536
i got five EAUs over Thanksgiving. My traveling companion (silver) got three.
Dec 9, 2002 | 1:53 pm
#14
Original Poster
Join Date: Apr 1999
Location: Homosassa, FL & Ringwood, NJ -UA-G(Lifetime); SPG-Plat (Lifetime)
Posts: 6,122
Letter sent to Larry:
--------------------------------------------
Dear Mr. Kellner:
I am writing to tell you how unhappy I am with the current EUA system. Its been down over the weekend (and was down over Thanksgiving weekend). All my flights this Wednesday and Thursday are showing F5 or F6 and nobody can manually upgrade them. It is an unbelievable mess. I know EUA was "broken" in the past and was advised that its been fixed. Clearly this is not so. It is in stark contrast to the NW EUA system which runs flawlessly!
My wife, Sondra (xxxxxxx) and I each fly over 100k miles a year on CO. The big reason is the upgrades which are supposed to be automatic.Clearly things are NOT under control. Can you thing of any reason why we should not give all our business to Northwest whose system at least works?
Its time to kick some serious ...!
Sincerely,
Ed XXXXX
ACXXXXXX
============================================20 minutes later I received the following:
Dear Mr. XXXXXX -- someone is checking into your flights and should get back to you shortly.
Larry K
Larry Kellner
President
Continental Airlines
-------------------------------------------
1600 Smith Street HQSEO
Houston, Texas 77002
==========================================
Update: 3 of my 4 remaining flights have now been upgraded.
[This message has been edited by Vulcan (edited 12-09-2002).]
--------------------------------------------
Dear Mr. Kellner:
I am writing to tell you how unhappy I am with the current EUA system. Its been down over the weekend (and was down over Thanksgiving weekend). All my flights this Wednesday and Thursday are showing F5 or F6 and nobody can manually upgrade them. It is an unbelievable mess. I know EUA was "broken" in the past and was advised that its been fixed. Clearly this is not so. It is in stark contrast to the NW EUA system which runs flawlessly!
My wife, Sondra (xxxxxxx) and I each fly over 100k miles a year on CO. The big reason is the upgrades which are supposed to be automatic.Clearly things are NOT under control. Can you thing of any reason why we should not give all our business to Northwest whose system at least works?
Its time to kick some serious ...!
Sincerely,
Ed XXXXX
ACXXXXXX
============================================20 minutes later I received the following:
Dear Mr. XXXXXX -- someone is checking into your flights and should get back to you shortly.
Larry K
Larry Kellner
President
Continental Airlines
-------------------------------------------
1600 Smith Street HQSEO
Houston, Texas 77002
==========================================
Update: 3 of my 4 remaining flights have now been upgraded.
[This message has been edited by Vulcan (edited 12-09-2002).]
Dec 9, 2002 | 2:10 pm
#15
Join Date: Sep 2002
Location: LAX
Programs: UA
Posts: 1,479
I had to upgrade LAX-IAH and IAH-EWR manually Saturday night. Despite F9's, EUA did not catch me.
But the rep upgraded me with no hassles.
Mitchell
But the rep upgraded me with no hassles.
Mitchell