Afraid to post good things since co do
Apr 19, 2005 | 3:16 pm
#1
Original Poster
Join Date: Mar 2004
Location: New York, NY
Programs: CO plat
Posts: 230
Afraid to post good things since co do
Every since I learned they read this board (co) I have been afraid to post about times when co employees have gone out of the way for me.
Im afraid that co mgmt might not like what they did.
Im afraid that co mgmt might not like what they did.
Apr 19, 2005 | 3:25 pm
#2
Join Date: Dec 2004
Location: Lovely Tahoe City
Programs: UA 1mm Gold. Former 1K and GS.
Posts: 951
Every employee would say to stick it in your back pocket....No good deed goes unpunished.
However, good service and fulfillment of an employees duty should always be recognized. The trick is knowing what is a favor and what is great service.
However, good service and fulfillment of an employees duty should always be recognized. The trick is knowing what is a favor and what is great service.
Apr 19, 2005 | 3:38 pm
#3
In Memoriam
Join Date: Jun 2004
Location: EWR (Wayne Township, NJ) and PHX
Programs: CO OnePass Plat and SPG - Plat, Marriott Plat (don't use -it's a comp), AmericaWest CP
Posts: 4,810
I find I wouldn't refrain from posting good deed, but rather I'd be sure I mention the correct things. We known employees break rules to make the customer happy, and therefore we don'twant them to get in trouble.
I find my self writing letter and filling out comment cards much more; these days my line consists of "SO and SO went above and beyond and truely exemplified the true spirit of what continental airlines comes mean" a nice line of praise without much detail into what the employee did... right or wrong...
-Vincent
I find my self writing letter and filling out comment cards much more; these days my line consists of "SO and SO went above and beyond and truely exemplified the true spirit of what continental airlines comes mean" a nice line of praise without much detail into what the employee did... right or wrong...
-Vincent
Apr 19, 2005 | 3:52 pm
#4
Join Date: Nov 2002
Location: NYC
Posts: 927
Go ahead and post it - we love hearing this stuff! There are enough unwarranted complaints out there...the employees need to hear the good stuff to. Positive reinforcement. 
You can always change the names and cities to protect the innocent.
You can always change the names and cities to protect the innocent.
Apr 19, 2005 | 4:36 pm
#5
Join Date: Nov 2004
Location: Grand County, Colorado
Programs: IHG Plat, HH D, UA GS, Perm BonVoyed
Posts: 2,013
.....
Last edited by RoyalFlush; Mar 31, 2009 at 2:42 pm
Apr 19, 2005 | 9:11 pm
#6
Join Date: Nov 2002
Location: NYC
Posts: 927
Originally Posted by RoyalFlush
But wouldnt changing the names and locales defeat the personal recognition of a compliment and just leave it a generic pat on the back?
Last edited by flymeaway; Apr 19, 2005 at 10:20 pm
Apr 19, 2005 | 9:14 pm
#7
In Memoriam
Join Date: Jun 2004
Location: EWR (Wayne Township, NJ) and PHX
Programs: CO OnePass Plat and SPG - Plat, Marriott Plat (don't use -it's a comp), AmericaWest CP
Posts: 4,810
Originally Posted by flymeaway
True...course I get warm and fuzzy compliments that have nothing to do with me, so it's not completely defeated. It's pretty unlikely that one particular employee would be reading flyertalk, anyway - so if personal recognition is what you want to give, send in the comment card.
Send them in? I hand them to the employee of praise personally!
1. I'm to lazy to mail it in; and iI don't use the USPS unless I have too.
2. I want the employee to know for sure what I said.
-Vincent