Wrong info printed on Boarding Pass!
Apr 8, 2005 | 10:41 am
#1
Original Poster
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Greener Pastures
Posts: 10,515
Wrong info printed on Boarding Pass!
I just checked in for some flights for this weekend. Normally, I don't look too closely at the BP's, just make sure that the destinations cities are correct & my seats are assigned. So I have a flight from DFW-IAH-SFO tomorrow & according to CO.com & the telephone res agents, the schedule is:
DFW-IAH 3:55PM-5:05PM
IAH-SFO 5:55PM-7:58PM
Which is what I had booked - according to my boarding passes, its:
DFW-IAH 4:35PM-5:47PM
IAH-SFO 5:55PM-7:58PM
I called CO & the referred me to the web support people who just had me reprint my boarding passes (this time, the correct times showed up).
Had I not noticed that the new BP's showed a flight time of 4:35 (40 minutes after the scheduled departure), I could have easily missed that flight. I wonder if CO would have taken care of me & rebooked me at their expense to SFO. I wonder if other people are going to be missing that flight due to this mistake.
DFW-IAH 3:55PM-5:05PM
IAH-SFO 5:55PM-7:58PM
Which is what I had booked - according to my boarding passes, its:
DFW-IAH 4:35PM-5:47PM
IAH-SFO 5:55PM-7:58PM
I called CO & the referred me to the web support people who just had me reprint my boarding passes (this time, the correct times showed up).
Had I not noticed that the new BP's showed a flight time of 4:35 (40 minutes after the scheduled departure), I could have easily missed that flight. I wonder if CO would have taken care of me & rebooked me at their expense to SFO. I wonder if other people are going to be missing that flight due to this mistake.
Apr 8, 2005 | 1:18 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,092
I've seen this before, even on card-stock boarding passes!
Talk about CO's IT team at it's finest.
Talk about CO's IT team at it's finest.
Apr 8, 2005 | 1:51 pm
#3
In Memoriam
Join Date: Jun 2004
Location: EWR (Wayne Township, NJ) and PHX
Programs: CO OnePass Plat and SPG - Plat, Marriott Plat (don't use -it's a comp), AmericaWest CP
Posts: 4,810
HEY!
Atleast your boarind pass printed.
-Vincent
Atleast your boarind pass printed.
-Vincent