Why is it that every time I earn CO points, they have to make it into torture? Frontier points don't post automatically, so I have to fight for them. Alaska points don't post, because CO's system doesn't like the booking class, so I have to get AS to re-process the flights.

Now, I ask CO when the 1000 points bonus for email statements will post, and they reply with:
Well, whoopie-do! They did when I signed up for email statements!

When I've queried points with other airlines, they've always corrected them. When I asked US exactly the same question recently, they credited the 500 points within a day.

I don't understand why CO makes it so hard. It just wastes enormous amounts of customers' time as well as plenty of their time. I believe my account activation bonus is the only credit to my CO account that hasn't taken at least 6 emails and 4 months to get it posted!

You are so right! It will be very hard to get points from OP! Especially since they only have MILES!

------------------
Viele Gr��e

Oliver

I don't mind that they call them, just the way they try so hard not to give them out!

(As the mile is a unit of distance and, with the number of ways to earn frequent flyer credit, only occasionally even vaguely related to that amount, it is, IMHO, a really pointless ... ... thing to call the points.)

[my last post wasn't showing up ... now it is]


[This message has been edited by Kremmen (edited 08-23-2001).]

This is a joke, right?

CO has been giving away miles like they are going out of style. A trip from Hartford, CT to Columbus, OH and a trip from Hartford to Oklahoma City earlier this year netted me something like 30,000 with all the accompanying bonuses (Amex, Hyatt, segment challenges, etc. etc. etc.)

------------------
"I will not be pushed, filed, stamped, indexed, briefed, debriefed or numbered. My life is my own."

You've got to be kidding! I've been a member of 4 different airline FF programs, and CO is the easiest to get my miles posted, HANDS DOWN.

No joke. The last time I extracted points from CO was just amazing. See
http://www.flyertalk.com/forum/Forum20/HTML/001972.html .

And it's even more infuriating when I see the stories here about how people are getting enormous bonus deals.

They have actually posted the email statements bonus to my account now. So, at only 3 emails, that was a fairly easy one.

I booked a ticket on-line while the 2500 online bonus was on. A couple of weeks ago after the flights, only a 1000 mile bonus was posted, since at the time of the flight the bonus was 1000 miles. Don't know whether to persue this with them or not. Seems like a gray area to me.

I think Kremmen's point is getting deserved mileage posted (which should be posting automatically). I've had to contact OP numerous times trying to get miles posted from NW-ticketed (and operated!) flights. And don't get me started on the Chase/OP nightmare...

Oh, that's impressively incompetent of them.

It seems, from what I read here, that CO posts credit for its own flights and its own flight-related promotions quite well, but are atrocious when it comes to their partners. Makes you wonder why they have partners at all if they are going to make it so hard to get credit for anything other than flights on Continental.

LGA's problem with Chase/CO and mine with AS/CO seem to boil down to the same thing: CO refuses to talk to their own partners to resolve issues with them.

Maybe it's a company policy to obstruct posting of partner points? I wonder how many millions of points per year never get credited because folks don't go to the effort to keep pursuing CO over these things?

If you've got Frontier miles that aren't posting, you should take that issue up with Frontier, not CO. I have learned over these many years that when partner miles don't post, I call the PARTNER. Saves time and wasted words.
I had a problem with THRIFTY miles not posting to my FF account. I now carry pre-addressed envelopes with Thrifty's address on them in my briefcase. I complete my car rental, make a photo-copy of the rental agreement (at Thrifty's counter), add my FF account number to it, stick it in the envelope, and send it in. I have probably done 20 or 30 of these now and been 100% successful (knock on wood!).