Why is it that every time I earn CO points, they have to make it into torture? Frontier points don't post automatically, so I have to fight for them. Alaska points don't post, because CO's system doesn't like the booking class, so I have to get AS to re-process the flights.
Now, I ask CO when the 1000 points bonus for email statements will post, and they reply with:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">
Thank you for contacting the OnePass Service Center.
We do not have that promotion any longer.
OnePass Service Center
</font>
Well, whoopie-do! They did when I signed up for email statements!
When I've queried points with other airlines, they've always corrected them. When I asked US exactly the same question recently, they credited the 500 points within a day.
I don't understand why CO makes it so hard. It just wastes enormous amounts of customers' time as well as plenty of their time. I believe my account activation bonus is the
only credit to my CO account that hasn't taken at least 6 emails and 4 months to get it posted!