complaining online?
Dec 23, 2000 | 4:02 pm
#1
Original Poster
Join Date: Jul 2000
Location: Sebastopol, CA 95472
Posts: 30
complaining online?
I'm writing a magazine story on the value of complaining online - has anyone out there used an airline web site to register a complaint? If so, what was the result? Or have you tried the US Dept of Transportation site and has that been any help. The article is for Expedia Travels magazine (a Ziff-Davis pub, not the same as the Expedia site).
PS: About 2 years ago I posted to this board and started a conversation with Rudi Martel that led to the following story about how Rudi uses his FF miles: http://www.sfgate.com/cgi-bin/articl...TRAVEL4298.dtl
Anyone who wants to contact me directly and/or anonymously can write to:
[email protected] - thanks all, -Michael
PS: About 2 years ago I posted to this board and started a conversation with Rudi Martel that led to the following story about how Rudi uses his FF miles: http://www.sfgate.com/cgi-bin/articl...TRAVEL4298.dtl
Anyone who wants to contact me directly and/or anonymously can write to:
[email protected] - thanks all, -Michael
Dec 23, 2000 | 10:14 pm
#2
Join Date: Jul 2000
Location: Sugar Land,Texas USA
Posts: 4,889
I have complained on Planetfeedback.com and that's about it.
Al
Al
Dec 25, 2000 | 3:02 pm
#3
Original Member
Join Date: May 1998
Location: In protest of Flyertalk's uncalledfor censoring of my point of view, I cancelled my InsideFlyer subscription. So long, and thanks for everything.
Posts: 3,325
Stand-by for WWW.denycontinentalthefreddie.com
Going up (hopefully) this week.
It willl be a simple website composed (90%) While flying on Continental aircraft.
Going up (hopefully) this week.
It willl be a simple website composed (90%) While flying on Continental aircraft.
Dec 25, 2000 | 5:31 pm
#4
Original Member
Join Date: May 1998
Location: South Florida
Programs: Delta Silver Medallion, Starwood Gold, Hyatt Diamond, Hilton Silver, Marriott Gold
Posts: 222
I have once complained to Continental and got what I'd call an inadequite response. I was told that someone would get back to me right away, but I heard nothing for two months. I then called by phone and was given an address to register a complaint, which was later resolved to my complete satisfaction.