E Service Mishap, Need Advice Please
Jun 18, 2000 | 8:37 pm
#16
Join Date: May 1999
Location: Madison, WI, USA; NW Platinum, Marriott Silver, Hilton Diamond, Hyatt Platinum
Posts: 938
motnot - I suspect that NW has somehow integrated their system better with Expedia than CO has. Remember, NW developed and operates Worldspan so they have quite a bit more experience in airline reservations systems than CO. (Obviously NW doesn't use Expedia except for retail sales to us web users).
Jun 19, 2000 | 12:13 am
#17
Join Date: Apr 2000
Location: Between SNA and ONT
Posts: 1,486
TravelLover, I mean whatever the "backbone" system is behind Expedia is the same that NW uses, just as Travelocity is really Sabre. I had made a COOL reservation and went to the CTO to purchase the ticket, and the CO agent couldn't pull it up. So she had the NW agent next to her call it up and transfer it or something into CO's system.
Jun 19, 2000 | 12:27 am
#18
Join Date: Apr 2000
Location: Between SNA and ONT
Posts: 1,486
I was just screwing around with a itinerary on the NW site and notice in the "terms and conditions" section on the "travelers preferences" page, it says copyright NW, Microsoft and Worldspan.
That confirms it. Expedia runs on Worldspan, and I remember being told before that CO runs Sabre.
That confirms it. Expedia runs on Worldspan, and I remember being told before that CO runs Sabre.
Jun 19, 2000 | 3:35 am
#19
Original Member
Join Date: May 1998
Location: In protest of Flyertalk's uncalledfor censoring of my point of view, I cancelled my InsideFlyer subscription. So long, and thanks for everything.
Posts: 3,325
When I need "vanilla" tickets, paper or e-tickets, COOL/E-service has never failed me. After I purchase, I call the Elite line and arrange seating (or confirm) just to be sure I'm in the system.
If there's ANYTHING out of the ordinary (voucher, use of miles, intention to switch flights, companion, etc.) I walk to the ticket office down the street from my office, printed cool fare in hand, make them match it, and accept whatever special stuff I have.
If there's ANYTHING out of the ordinary (voucher, use of miles, intention to switch flights, companion, etc.) I walk to the ticket office down the street from my office, printed cool fare in hand, make them match it, and accept whatever special stuff I have.