Bread and Butter customers???

I have been flying with Continental since 1997 untill last year. I had booked a flight in advance from Baltimore to Fresno for about $400.00 dollars. My company asked me to fly out a couple days earlier. So I called the Continental OnePass Gold line to change my dates and was told my new ticket would be $1,600.00 dollars!!! WOW !

What a nice way to treat your bread and butter customers. If I when online I could buy a ticket for $954.00 however but had no way to use the credit for the orginal ticket purchased. So guess what I booked a NWA airline ticket online for $550.00 and Continental lost that business trip and all other trips this year.

@:-) Continental needs to wake up and start treating the BREAD and BUTTER customers (The ones that fly with them everyday) and keep them from walking.

I have been very happy with NWA and Southwest this year.

This is the same on all airlines. While the cheapest fare is normally online, the phone reps can not access those fares. What would the point of making it a web fare be then? The problem becomes that you can't change the ticket online and thus be able to use the web fare, instead it has to be repriced into a regular fare. Even NW has problems with this. I've been able to do some changes online in the past with their site, but normally have to call to get it done.

I seem to recall that you *can* change your ticket online...

Customers are the probelm at CO. Who needs them Some great changes they made for 2005.

"If I say it is $1600 ist is $1600!" that is CO !

In fact, I seem to recall that I tried to do this once, got an error, then called the co.com line. They fixed me up with the exact same routing and exact same online fare - although I did have to insist on getting the online fare... at first it came up several hundred dollars more.