Write to OnePass execs to protest
Jun 21, 2005 | 3:17 pm
#16
Join Date: Sep 2004
Location: Houston, TX
Programs: CO; UA; Delta; Hilton Gold; SPG
Posts: 280
Originally Posted by JimStraz
I think that the days of enjoying travel are almost over. There is always some new rule or restriction or change. I am getting sick of it.
My travel agent is always saying that the reason the airlines are in trouble is because of the Mileage Programs and elite rewards. So now we are going to be stripped of our "REWARDS".
I am mad that CO will even charge me a $100 change fee to upgrade my ticket to first class using CASH! I called and got the new India office and that is there rule and they are sticking to it!
The folks in the India office don't know anything about travel or the onepass program. It is so annoying when they answer the Elite line.
Can you tell I am getting fed up? I am right behind you with trading status to go to AA.
My travel agent is always saying that the reason the airlines are in trouble is because of the Mileage Programs and elite rewards. So now we are going to be stripped of our "REWARDS".
I am mad that CO will even charge me a $100 change fee to upgrade my ticket to first class using CASH! I called and got the new India office and that is there rule and they are sticking to it!
The folks in the India office don't know anything about travel or the onepass program. It is so annoying when they answer the Elite line.
Can you tell I am getting fed up? I am right behind you with trading status to go to AA.
Starwood doesn't send calls to India either. But they have Indian employees in the US and Canada. So where are you getting this CO India office from?
Jun 21, 2005 | 3:27 pm
#17
Join Date: Apr 2005
Programs: CO - Plat, NW - Gold, Hilton Gold, Marriott Silver, Starwood Plat.
Posts: 355
Originally Posted by skymaster
CO has cancelled (probably temporarily) the 50% EQM,
Are you saying we not get 100% when we buy Q,I,S,T, W,X,L from travel agencies? I thought it was still 50%
Jun 21, 2005 | 3:38 pm
#18
Join Date: Apr 2003
Location: Michigan
Programs: AA ExPlat, UA 1K, DL 1MM/Silver
Posts: 1,615
Originally Posted by xyzzy
I, too, have heard CO employees make comments about pax not paying enough, the company not making money, etc. But I hear this at the airport and when I'm on the plane! I am a PAYING CUSTOMER! Customers don't set the prices. CO and its employees shouldn't blame customers for purchasing what it is selling.
So many times I have received cheerful service (phone and in the airport) until they see the fare. I had an agent in EWR (suprise) tell me that people like me were why they are losing money - I was traveling on one of the $75 o/w Z fares LAX-MCI.
The response that I've used in a handful of occasions is to ask them if they've ever bought (name a piece of clothing) that was marked down from $90 to $20, and felt guilty because the store wasn't getting full price.
Jun 21, 2005 | 4:02 pm
#19
Join Date: Apr 2005
Programs: CO - Plat, NW - Gold, Hilton Gold, Marriott Silver, Starwood Plat.
Posts: 355
Why waste the time - hell for that matter the ink and paper to write to them.
Jun 21, 2005 | 4:17 pm
#20
Join Date: Apr 2000
Location: Houston, Texas
Programs: CO Silver
Posts: 2,600
Uh, the original post was made about 9 months ago. It appears FCTSTY just wants to confirm LK's email address and has bumped the thread. 
Jun 21, 2005 | 5:38 pm
#21
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Originally Posted by xyzzy
They're not stopping this. Wait until tomorrow....
As far as the letter above, I agree completely. I, too, have heard CO employees make comments about pax not paying enough, the company not making money, etc. But I hear this at the airport and when I'm on the plane! I am a PAYING CUSTOMER! Customers don't set the prices. CO and its employees shouldn't blame customers for purchasing what it is selling.
As far as the letter above, I agree completely. I, too, have heard CO employees make comments about pax not paying enough, the company not making money, etc. But I hear this at the airport and when I'm on the plane! I am a PAYING CUSTOMER! Customers don't set the prices. CO and its employees shouldn't blame customers for purchasing what it is selling.
I also agree 100%. Even when I end up paying for First Class most of the time, Continental continues to lie about the products and services onboard, e.g. no cookies or ice cream on the IAH - LAX - IAH or IAH - EWR - IAH flights that are indeed scheduled to be over 3.5 hours. I have ended up flying United and American more and more these days.
Jun 21, 2005 | 5:46 pm
#22
Suspended
Join Date: Dec 2001
Location: new york, ny, usa
Posts: 13,536
Originally Posted by IAH_FLYER
Uh, the original post was made about 9 months ago. It appears FCTSTY just wants to confirm LK's email address and has bumped the thread.
Jun 21, 2005 | 6:38 pm
#23
Join Date: Aug 2002
Location: EWR
Programs: CO Plat, AA Gold, UA Premier, Hertz #1 Gold, Hyatt Diamond, Loews Gold, Marriott Gold, etc. etc. etc
Posts: 621
To answer the *new* question, my experience is that either [email protected] or [email protected] get sent to the guy.
I have written him letters from time to time at the [email protected] address and have usually received responses from [email protected], so both work but I think the latter is more current.
I have written him letters from time to time at the [email protected] address and have usually received responses from [email protected], so both work but I think the latter is more current.
Jun 21, 2005 | 8:16 pm
#24
Join Date: Apr 2005
Location: Spring, Tx
Posts: 27
No Office India
Continental DOES NOT have an office in India. But I do work with many Indian speaking coworkers who are American citizens and who pay taxes like the rest of us. Continental is an equal oppurtinity employer. We have alot of diversity in our offices.
Jun 21, 2005 | 9:27 pm
#25
In Memoriam
Join Date: Jun 2004
Location: EWR (Wayne Township, NJ) and PHX
Programs: CO OnePass Plat and SPG - Plat, Marriott Plat (don't use -it's a comp), AmericaWest CP
Posts: 4,810
Originally Posted by geoffco
I can't agree more with this statement!
So many times I have received cheerful service (phone and in the airport) until they see the fare. I had an agent in EWR (suprise) tell me that people like me were why they are losing money - I was traveling on one of the $75 o/w Z fares LAX-MCI.
The response that I've used in a handful of occasions is to ask them if they've ever bought (name a piece of clothing) that was marked down from $90 to $20, and felt guilty because the store wasn't getting full price.
So many times I have received cheerful service (phone and in the airport) until they see the fare. I had an agent in EWR (suprise) tell me that people like me were why they are losing money - I was traveling on one of the $75 o/w Z fares LAX-MCI.
The response that I've used in a handful of occasions is to ask them if they've ever bought (name a piece of clothing) that was marked down from $90 to $20, and felt guilty because the store wasn't getting full price.
Normally I wouldn't be that cocky, but thats just WRONG.
-Vincent