Originally Posted by xyzzy
They're not stopping this. Wait until tomorrow....
As far as the letter above, I agree completely. I, too, have heard CO employees make comments about pax not paying enough, the company not making money, etc. But I hear this at the airport and when I'm on the plane! I am a PAYING CUSTOMER! Customers don't set the prices. CO and its employees shouldn't blame customers for purchasing what it is selling.
I also agree 100%. Even when I end up paying for First Class most of the time, Continental continues to lie about the products and services onboard, e.g. no cookies or ice cream on the IAH - LAX - IAH or IAH - EWR - IAH flights that are indeed scheduled to be over 3.5 hours. I have ended up flying United and American more and more these days.