What Does HK1 Mean?
May 12, 2004, 9:53 am
#1
Original Poster
Join Date: Jul 2002
Posts: 2,069
What Does HK1 Mean?
Purely curiosity...
After a recent bump a CO agent at IAH printed out our itinerary on the dot-matrix printer. It included a column which showed "HK1" for each segment. This in addition to the column which usually contains OK and REQ????
2 Years ago MissBumpMe! and I ended up being bumped because a DL agent said "We have to get the HKs on board."
What are they talking about HK? HK1?
After a recent bump a CO agent at IAH printed out our itinerary on the dot-matrix printer. It included a column which showed "HK1" for each segment. This in addition to the column which usually contains OK and REQ????
2 Years ago MissBumpMe! and I ended up being bumped because a DL agent said "We have to get the HKs on board."
What are they talking about HK? HK1?
May 12, 2004, 10:26 am
#2
Join Date: Feb 2004
Location: Dallas, TX
Programs: CO
Posts: 28
HK is a term used to determine the status of the booking, I always refered to HK as Hold Konfirmed (i.e. ticketed and booked) there are other status to indicate Stand-by, and non-rev/employee reservations but I dont know what they are. This is also followed by the number of people (for example HK1 referes to one person, HK4 refers to 4 people). There is no other higher or perfered status then HK that I know of.
May 12, 2004, 7:30 pm
#3
Original Poster
Join Date: Jul 2002
Posts: 2,069
Originally Posted by ifly12
HK is a term used to determine the status of the booking, I always refered to HK as Hold Konfirmed (i.e. ticketed and booked) there are other status to indicate Stand-by, and non-rev/employee reservations but I dont know what they are. This is also followed by the number of people (for example HK1 referes to one person, HK4 refers to 4 people). There is no other higher or perfered status then HK that I know of.
Can anyone else 'konfirm' this?
May 12, 2004, 8:36 pm
#4
Join Date: Apr 2002
Location: LIT/MEM
Programs: UA Gold;DL GM
Posts: 248
Agree
HK1 = Holding Confirmed with the digit indeed meaning the number of seats in this res.
If your res should say RQ1 that means that they are requesting a seat for you and you are on some sort of waiting list, but not entitled to a seat assignment.
by the way, the class of service...Y or F or V T K etc. is printed right after the flight number. So for example your res could say:
CO 126Y 28May SEA-IAH HK1
CO 126F 28May SEA-IAH RQ1
meaning you are confirmed in a coach seat but waitlisted (RQ) in First Class.
Clear?
If your res should say RQ1 that means that they are requesting a seat for you and you are on some sort of waiting list, but not entitled to a seat assignment.
by the way, the class of service...Y or F or V T K etc. is printed right after the flight number. So for example your res could say:
CO 126Y 28May SEA-IAH HK1
CO 126F 28May SEA-IAH RQ1
meaning you are confirmed in a coach seat but waitlisted (RQ) in First Class.
Clear?
May 12, 2004, 9:35 pm
#5
Join Date: Nov 1999
Location: Tucson, AZ USA
Programs: DL-Platinum / AS-PlatPro / Hyatt - Glob / Hilton-Diamond
Posts: 1,573
From my memory back in my AA gate agent days 1983 - 1995 ...
HK = hold confirmed
PN = pending. Other airline shows availability but has yet to respond as HK
UC = unable to confirm .. other airline said no go to HK
WL = waitlisted.. ticketed, HK not avail, on list to change to HK if/when able
NS = no show, all downline segments auto cancelled
UG = upgraded due operational reasons, no bonus miles
DG = downgraded due operational reasons, refund due
NN = need.. pretty please, can I have it ? Responds back as PN, UC or HK
SS = force sell.. responds as HK (agent must have the authority in their record & only works for the agt's airline)
DS = desires.. pax may show up w/ticket but is not HK
MM = mealist.. employee nonrev, create a PNR and plan for meal & weight/balance but don't remove seat from inventory
Many others. Some may be AA specific. Some are "request" types, other are "status" types. Some are "interim" types, ie: there's another code for "unable to confirm" than UC and it means the passenger has been advised ... don't remember it cuz usually you cancel the requested segments and try something else.
Trivia...
To request a First Class seat on American flight #9001 from New york Kennedy to Los Angeles on June 31, the entry is (on Sabre .. and it's similar thruout the airline industry):
0AA9001F31JUNJFKLAXNN1
(it's funny how today, 10 years after leaving, I still abbreviate the word "need" as "NN")
Newer programs just give the agent a mask to fill in. Faster training, but slower time processing the passenger cuz you have to "tab" to each data field. For those agents who know (were given the training), the "native" program and its cryptic (but one-step) entry was actually much quicker.
And if the above "NN" request came back as HK (and for simplicity say that you already have a ticket on United and it's transferable to AA), I could finish your reservation (it's actually called a PNR - Passenger Name Record) with:
-JONES/ROBERT&9817-555-1234&7T-&E
Sorry I went on-and-on .. it was fun pulling this stuff outta my head
HK = hold confirmed
PN = pending. Other airline shows availability but has yet to respond as HK
UC = unable to confirm .. other airline said no go to HK
WL = waitlisted.. ticketed, HK not avail, on list to change to HK if/when able
NS = no show, all downline segments auto cancelled
UG = upgraded due operational reasons, no bonus miles
DG = downgraded due operational reasons, refund due
NN = need.. pretty please, can I have it ? Responds back as PN, UC or HK
SS = force sell.. responds as HK (agent must have the authority in their record & only works for the agt's airline)
DS = desires.. pax may show up w/ticket but is not HK
MM = mealist.. employee nonrev, create a PNR and plan for meal & weight/balance but don't remove seat from inventory
Many others. Some may be AA specific. Some are "request" types, other are "status" types. Some are "interim" types, ie: there's another code for "unable to confirm" than UC and it means the passenger has been advised ... don't remember it cuz usually you cancel the requested segments and try something else.
Trivia...
To request a First Class seat on American flight #9001 from New york Kennedy to Los Angeles on June 31, the entry is (on Sabre .. and it's similar thruout the airline industry):
0AA9001F31JUNJFKLAXNN1
(it's funny how today, 10 years after leaving, I still abbreviate the word "need" as "NN")
Newer programs just give the agent a mask to fill in. Faster training, but slower time processing the passenger cuz you have to "tab" to each data field. For those agents who know (were given the training), the "native" program and its cryptic (but one-step) entry was actually much quicker.
And if the above "NN" request came back as HK (and for simplicity say that you already have a ticket on United and it's transferable to AA), I could finish your reservation (it's actually called a PNR - Passenger Name Record) with:
-JONES/ROBERT&9817-555-1234&7T-&E
Sorry I went on-and-on .. it was fun pulling this stuff outta my head
May 12, 2004, 9:47 pm
#6
Join Date: Nov 2003
Location: LAX
Programs: Ex-CO Silver
Posts: 733
Originally Posted by steve64
To request a First Class seat on American flight #9001 from New york Kennedy to Los Angeles on June 31, the entry is (on Sabre .. and it's similar thruout the airline industry):0AA9001F31JUNJFKLAXNN1
May 12, 2004, 11:00 pm
#7
Original Poster
Join Date: Jul 2002
Posts: 2,069
Originally Posted by steve64
From my memory back in my AA gate agent days 1983 - 1995 ...
HK = hold confirmed
PN = pending. Other airline shows availability but has yet to respond as HK
UC = unable to confirm .. other airline said no go to HK
WL = waitlisted.. ticketed, HK not avail, on list to change to HK if/when able
NS = no show, all downline segments auto cancelled
UG = upgraded due operational reasons, no bonus miles
DG = downgraded due operational reasons, refund due
NN = need.. pretty please, can I have it ? Responds back as PN, UC or HK
SS = force sell.. responds as HK (agent must have the authority in their record & only works for the agt's airline)
DS = desires.. pax may show up w/ticket but is not HK
MM = mealist.. employee nonrev, create a PNR and plan for meal & weight/balance but don't remove seat from inventory
Many others. Some may be AA specific. Some are "request" types, other are "status" types. Some are "interim" types, ie: there's another code for "unable to confirm" than UC and it means the passenger has been advised ... don't remember it cuz usually you cancel the requested segments and try something else.
Trivia...
To request a First Class seat on American flight #9001 from New york Kennedy to Los Angeles on June 31, the entry is (on Sabre .. and it's similar thruout the airline industry):
0AA9001F31JUNJFKLAXNN1
(it's funny how today, 10 years after leaving, I still abbreviate the word "need" as "NN")
Newer programs just give the agent a mask to fill in. Faster training, but slower time processing the passenger cuz you have to "tab" to each data field. For those agents who know (were given the training), the "native" program and its cryptic (but one-step) entry was actually much quicker.
And if the above "NN" request came back as HK (and for simplicity say that you already have a ticket on United and it's transferable to AA), I could finish your reservation (it's actually called a PNR - Passenger Name Record) with:
-JONES/ROBERT&9817-555-1234&7T-&E
Sorry I went on-and-on .. it was fun pulling this stuff outta my head
HK = hold confirmed
PN = pending. Other airline shows availability but has yet to respond as HK
UC = unable to confirm .. other airline said no go to HK
WL = waitlisted.. ticketed, HK not avail, on list to change to HK if/when able
NS = no show, all downline segments auto cancelled
UG = upgraded due operational reasons, no bonus miles
DG = downgraded due operational reasons, refund due
NN = need.. pretty please, can I have it ? Responds back as PN, UC or HK
SS = force sell.. responds as HK (agent must have the authority in their record & only works for the agt's airline)
DS = desires.. pax may show up w/ticket but is not HK
MM = mealist.. employee nonrev, create a PNR and plan for meal & weight/balance but don't remove seat from inventory
Many others. Some may be AA specific. Some are "request" types, other are "status" types. Some are "interim" types, ie: there's another code for "unable to confirm" than UC and it means the passenger has been advised ... don't remember it cuz usually you cancel the requested segments and try something else.
Trivia...
To request a First Class seat on American flight #9001 from New york Kennedy to Los Angeles on June 31, the entry is (on Sabre .. and it's similar thruout the airline industry):
0AA9001F31JUNJFKLAXNN1
(it's funny how today, 10 years after leaving, I still abbreviate the word "need" as "NN")
Newer programs just give the agent a mask to fill in. Faster training, but slower time processing the passenger cuz you have to "tab" to each data field. For those agents who know (were given the training), the "native" program and its cryptic (but one-step) entry was actually much quicker.
And if the above "NN" request came back as HK (and for simplicity say that you already have a ticket on United and it's transferable to AA), I could finish your reservation (it's actually called a PNR - Passenger Name Record) with:
-JONES/ROBERT&9817-555-1234&7T-&E
Sorry I went on-and-on .. it was fun pulling this stuff outta my head
Thank you everyone!
Why HK for Confirmed?
Why not, oh I don't know... HC, though?
May 13, 2004, 6:48 am
#8
Join Date: Jan 2003
Location: TBR, Georgia
Programs: AA EXP MM, UA 1P, DL SM
Posts: 386
Originally Posted by whiteknuckles
You may be able to request a First Class seat, but you won't get it.... there is no such thing as June 31.
May 13, 2004, 8:30 pm
#9
Join Date: Mar 2004
Location: NYC
Programs: UA GS, Amex Centurion, UA 1MM
Posts: 557
what is Status OK...like I always used to see on Paper Tickets?
May 13, 2004, 11:24 pm
#10
Join Date: Dec 2001
Location: USA
Posts: 161
OK = HK
OK on a paper ticket is the same as HK in a reservation.
P.S. to Steve64 - Sabre and DLTerm sound a lot alike.
OK on a paper ticket is the same as HK in a reservation.
P.S. to Steve64 - Sabre and DLTerm sound a lot alike.
May 15, 2004, 1:43 am
#11
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,055
This thread brings back good memories of my days as a Reservations Sales Representative for UA at SFORR as I began law school (at night).
See My visit to the old UA Call Center in San Francisco
http://www.flyertalk.com/forum/showthread.php?t=111440
See My visit to the old UA Call Center in San Francisco
http://www.flyertalk.com/forum/showthread.php?t=111440
