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What Does HK1 Mean?
Purely curiosity...
After a recent bump a CO agent at IAH printed out our itinerary on the dot-matrix printer. It included a column which showed "HK1" for each segment. This in addition to the column which usually contains OK and REQ???? 2 Years ago MissBumpMe! and I ended up being bumped because a DL agent said "We have to get the HKs on board." What are they talking about HK? HK1? |
HK is a term used to determine the status of the booking, I always refered to HK as Hold Konfirmed (i.e. ticketed and booked) there are other status to indicate Stand-by, and non-rev/employee reservations but I dont know what they are. This is also followed by the number of people (for example HK1 referes to one person, HK4 refers to 4 people). There is no other higher or perfered status then HK that I know of.
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Originally Posted by ifly12
HK is a term used to determine the status of the booking, I always refered to HK as Hold Konfirmed (i.e. ticketed and booked) there are other status to indicate Stand-by, and non-rev/employee reservations but I dont know what they are. This is also followed by the number of people (for example HK1 referes to one person, HK4 refers to 4 people). There is no other higher or perfered status then HK that I know of.
Can anyone else 'konfirm' this? |
Agree
HK1 = Holding Confirmed with the digit indeed meaning the number of seats in this res.
If your res should say RQ1 that means that they are requesting a seat for you and you are on some sort of waiting list, but not entitled to a seat assignment. by the way, the class of service...Y or F or V T K etc. is printed right after the flight number. So for example your res could say: CO 126Y 28May SEA-IAH HK1 CO 126F 28May SEA-IAH RQ1 meaning you are confirmed in a coach seat but waitlisted (RQ) in First Class. Clear? |
From my memory back in my AA gate agent days 1983 - 1995 ...
HK = hold confirmed PN = pending. Other airline shows availability but has yet to respond as HK UC = unable to confirm .. other airline said no go to HK WL = waitlisted.. ticketed, HK not avail, on list to change to HK if/when able NS = no show, all downline segments auto cancelled UG = upgraded due operational reasons, no bonus miles DG = downgraded due operational reasons, refund due NN = need.. pretty please, can I have it ? Responds back as PN, UC or HK SS = force sell.. responds as HK (agent must have the authority in their record & only works for the agt's airline) DS = desires.. pax may show up w/ticket but is not HK MM = mealist.. employee nonrev, create a PNR and plan for meal & weight/balance but don't remove seat from inventory Many others. Some may be AA specific. Some are "request" types, other are "status" types. Some are "interim" types, ie: there's another code for "unable to confirm" than UC and it means the passenger has been advised ... don't remember it cuz usually you cancel the requested segments and try something else. Trivia... To request a First Class seat on American flight #9001 from New york Kennedy to Los Angeles on June 31, the entry is (on Sabre .. and it's similar thruout the airline industry): 0AA9001F31JUNJFKLAXNN1 (it's funny how today, 10 years after leaving, I still abbreviate the word "need" as "NN") Newer programs just give the agent a mask to fill in. Faster training, but slower time processing the passenger cuz you have to "tab" to each data field. For those agents who know (were given the training), the "native" program and its cryptic (but one-step) entry was actually much quicker. And if the above "NN" request came back as HK (and for simplicity say that you already have a ticket on United and it's transferable to AA), I could finish your reservation (it's actually called a PNR - Passenger Name Record) with: -JONES/ROBERT&9817-555-1234&7T-&E Sorry I went on-and-on .. it was fun pulling this stuff outta my head |
Originally Posted by steve64
To request a First Class seat on American flight #9001 from New york Kennedy to Los Angeles on June 31, the entry is (on Sabre .. and it's similar thruout the airline industry):0AA9001F31JUNJFKLAXNN1
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Originally Posted by steve64
From my memory back in my AA gate agent days 1983 - 1995 ...
HK = hold confirmed PN = pending. Other airline shows availability but has yet to respond as HK UC = unable to confirm .. other airline said no go to HK WL = waitlisted.. ticketed, HK not avail, on list to change to HK if/when able NS = no show, all downline segments auto cancelled UG = upgraded due operational reasons, no bonus miles DG = downgraded due operational reasons, refund due NN = need.. pretty please, can I have it ? Responds back as PN, UC or HK SS = force sell.. responds as HK (agent must have the authority in their record & only works for the agt's airline) DS = desires.. pax may show up w/ticket but is not HK MM = mealist.. employee nonrev, create a PNR and plan for meal & weight/balance but don't remove seat from inventory Many others. Some may be AA specific. Some are "request" types, other are "status" types. Some are "interim" types, ie: there's another code for "unable to confirm" than UC and it means the passenger has been advised ... don't remember it cuz usually you cancel the requested segments and try something else. Trivia... To request a First Class seat on American flight #9001 from New york Kennedy to Los Angeles on June 31, the entry is (on Sabre .. and it's similar thruout the airline industry): 0AA9001F31JUNJFKLAXNN1 (it's funny how today, 10 years after leaving, I still abbreviate the word "need" as "NN") Newer programs just give the agent a mask to fill in. Faster training, but slower time processing the passenger cuz you have to "tab" to each data field. For those agents who know (were given the training), the "native" program and its cryptic (but one-step) entry was actually much quicker. And if the above "NN" request came back as HK (and for simplicity say that you already have a ticket on United and it's transferable to AA), I could finish your reservation (it's actually called a PNR - Passenger Name Record) with: -JONES/ROBERT&9817-555-1234&7T-&E Sorry I went on-and-on .. it was fun pulling this stuff outta my head Thank you everyone! Why HK for Confirmed? Why not, oh I don't know... HC, though? |
Originally Posted by whiteknuckles
You may be able to request a First Class seat, but you won't get it.... there is no such thing as June 31.
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what is Status OK...like I always used to see on Paper Tickets?
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OK = HK
OK on a paper ticket is the same as HK in a reservation. P.S. to Steve64 - Sabre and DLTerm sound a lot alike. |
This thread brings back good memories of my days as a Reservations Sales Representative for UA at SFORR as I began law school (at night).
See My visit to the old UA Call Center in San Francisco http://www.flyertalk.com/forum/showthread.php?t=111440 |
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