Something really odd with EUA ... gold before plat
Feb 9, 2012 | 2:46 pm
#1
Original Poster
Join Date: Jul 2004
Programs: CO Gold; SPG Gold***; AvisFirst;
Posts: 3,970
Something really odd with EUA ... gold before plat
So - My wife and I are on a flight tomorrow booked on the same PNR (both V fares) -split at checkin. Tried to upgrade with RU's - that expired.
We're now waitlisted... the upgrade waitlist is:
1. Me (gold) Seq #6 for checkin
2. someone else
3. Her (Plat) Seq #5 for checkin
...?
(pm'ing UA Insider with full details)
We're now waitlisted... the upgrade waitlist is:
1. Me (gold) Seq #6 for checkin
2. someone else
3. Her (Plat) Seq #5 for checkin
...?
(pm'ing UA Insider with full details)
Feb 9, 2012 | 2:51 pm
#2
Join Date: Mar 2007
Location: CLE
Programs: UA Gold, HH Diamond, Marriott Gold
Posts: 3,718
When I was Pl and my son Gold, he was regularly on the upgrade list ahead of me.
Feb 9, 2012 | 2:56 pm
#3
Original Poster
Join Date: Jul 2004
Programs: CO Gold; SPG Gold***; AvisFirst;
Posts: 3,970
Feb 9, 2012 | 3:57 pm
#4
Original Poster
Join Date: Jul 2004
Programs: CO Gold; SPG Gold***; AvisFirst;
Posts: 3,970
Update... called the elite desk.
The order it seems is due to the order on the original (pre-split) reservation. As all else was equal, seems the order on the original PNR is the tie-breaker. Useful to know when picking seats based on upgrade list order.
The person in the middle seems to have been a glitch that they say they are aware of and are working on. After my call the list seems to have been fixed.
The order it seems is due to the order on the original (pre-split) reservation. As all else was equal, seems the order on the original PNR is the tie-breaker. Useful to know when picking seats based on upgrade list order.
The person in the middle seems to have been a glitch that they say they are aware of and are working on. After my call the list seems to have been fixed.
Feb 9, 2012 | 9:58 pm
#5
Join Date: Dec 2010
Location: WAS-ish
Programs: UA 1K-MM + UC, Marriott Plat, National Exec
Posts: 1,343
Update... called the elite desk.
The order it seems is due to the order on the original (pre-split) reservation. As all else was equal, seems the order on the original PNR is the tie-breaker. Useful to know when picking seats based on upgrade list order.
The person in the middle seems to have been a glitch that they say they are aware of and are working on. After my call the list seems to have been fixed.
The order it seems is due to the order on the original (pre-split) reservation. As all else was equal, seems the order on the original PNR is the tie-breaker. Useful to know when picking seats based on upgrade list order.
The person in the middle seems to have been a glitch that they say they are aware of and are working on. After my call the list seems to have been fixed.
Feb 9, 2012 | 10:07 pm
#6
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,092
That still doesn't make sense to me. Why was all else equal? One of you is Gold, one Plat. There's no way those are equal, unless you are on UA metal (in which case why split the PNR?). The Plat should be ahead on the upgrade list, even if/after the Gold has been added as a companion.
Feb 9, 2012 | 10:16 pm
#7
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Plat
Posts: 13,343
If this is a return leg and the gold was the plat's companion on the outbound, the gold may be treated as a plat companion again automatically. But that doesn't explain why a plat companion would be higher than a plat, or how someone split them.
I had this happen on a IAH-SAN-IAH trip. Gold sponsors no-status IAH-SAN, on SAN-IAH and then no-status automatically appeared on UG waitlist at t-24h auto-checkin at the expected location for a Gold companion.
I had this happen on a IAH-SAN-IAH trip. Gold sponsors no-status IAH-SAN, on SAN-IAH and then no-status automatically appeared on UG waitlist at t-24h auto-checkin at the expected location for a Gold companion.
Feb 10, 2012 | 8:40 am
#8
Join Date: Dec 2010
Location: WAS-ish
Programs: UA 1K-MM + UC, Marriott Plat, National Exec
Posts: 1,343
Am I missing something?
Feb 10, 2012 | 9:23 am
#9
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,092
As far as I know, there's no automatic date validation when a CO agent applies an upgrade. They manually debit the upgrade(s) from the account and upgrade the reservation(s).
Feb 11, 2012 | 6:19 am
#10
Original Poster
Join Date: Jul 2004
Programs: CO Gold; SPG Gold***; AvisFirst;
Posts: 3,970
Both were wait listed using the plat's ru's, so both were treated as plat.
Feb 11, 2012 | 9:44 am
#11
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,092
Feb 11, 2012 | 12:34 pm
#12
Join Date: Dec 2010
Location: WAS-ish
Programs: UA 1K-MM + UC, Marriott Plat, National Exec
Posts: 1,343
Feb 13, 2012 | 8:20 pm
#13
Original Poster
Join Date: Jul 2004
Programs: CO Gold; SPG Gold***; AvisFirst;
Posts: 3,970
Gold before Plat - correct. Someone between us on the waitlist is a glitch I'm told. As we were both waitlisted using the same instrument, same fare class, same check-in time, (sequential sequence numbers) etc., it should not have been possible for someone to be between us on the upgrade list.
Feb 13, 2012 | 9:37 pm
#14
Join Date: Dec 2010
Location: WAS-ish
Programs: UA 1K-MM + UC, Marriott Plat, National Exec
Posts: 1,343
Gold before Plat - correct. Someone between us on the waitlist is a glitch I'm told. As we were both waitlisted using the same instrument, same fare class, same check-in time, (sequential sequence numbers) etc., it should not have been possible for someone to be between us on the upgrade list.
Feb 13, 2012 | 11:32 pm
#15
FlyerTalk Evangelist
Join Date: May 2001
Posts: 11,703
Gold prices are going up and up so...
On my way home on Friday, both of my upgrades did not clear and I was not even the top 5 on the WL. It is sort of unusual (I am UA 1K). I got checked in automatically for some reason so maybe that did something? Maybe the system was broken?
Once a while we need to sit in coach to appreciate what we have
On my way home on Friday, both of my upgrades did not clear and I was not even the top 5 on the WL. It is sort of unusual (I am UA 1K). I got checked in automatically for some reason so maybe that did something? Maybe the system was broken?
Once a while we need to sit in coach to appreciate what we have