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EQM Miles missing without a trace!

 
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Old Dec 14, 2011 | 2:21 pm
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EQM Miles missing without a trace!

I looked at my November statment with an EQM level and then looked at the online system in December. Somewhere I lost over 5K EQM's. Anyone have this happen? There was not a trace as to why or where. NOV 30th was 5K more than DEC 1st.

How can this happen? I tried emailing and calling onepass but no response and 5 hours on hold, as I posted in another thread.

Any suggestions?
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Old Dec 14, 2011 | 4:03 pm
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Originally Posted by TheMan
I looked at my November statment with an EQM level and then looked at the online system in December. Somewhere I lost over 5K EQM's. Anyone have this happen? There was not a trace as to why or where. NOV 30th was 5K more than DEC 1st.

How can this happen? I tried emailing and calling onepass but no response and 5 hours on hold, as I posted in another thread.

Any suggestions?
I keep a spreadsheet with all of my miles in it and check every few weeks for any discrepancies. I kind of wish the old PDF statements were still around. The current PDF link doesn't even work (just gives you a printed copy of the OnePass login screen).
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Old Dec 14, 2011 | 9:36 pm
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Depending on which page I look at (homepage/my account vs activity summary) on CO.sux I have different numbers of EQS (16.5 vs 15.5) in OP.

Last edited by mduell; Dec 14, 2011 at 9:49 pm
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