continental.com updated this weekend (8:00pm 12/2 through 5:00am 12/5)
Dec 2, 2011, 8:11 pm
#1
Company Representative, United Airlines
Original Poster
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
continental.com updated this weekend (8:00pm 12/2 through 5:00am 12/5)
Hi Everyone, I just wanted to give you a heads up that continental.com will undergo some system maintenance this weekend that will likely cause some features to be unavailable, or available sporadically during this time. Various phases of maintenance will begin beginning at 8:00pm CST on Dec. 2nd and will run through 5:00am CST on Dec. 5th). Here are some of the key areas that will be impacted:
We apologize for any inconvenience that this may cause. All functionality should return to normal once the maintenance update is complete.
Shannon Kelly
Director, Customer Insights
United Airlines
- Seat maps may not be available
- During the check-in process, bag-fee waivers may not display (e.g. Chase card bag fee waiver)
- The ability to redeem award or upgrades may not be available and an error message may display
- The ability to sign in to OnePass accounts may not be available
- The ability to purchase miles through Mileage Maximizer may not be available
- The ability to updates information in OnePass profiles will not be available
- The ability to book car and hotel reward online will not be available
- The ability to buy or transfer miles will not be available
Shannon Kelly
Director, Customer Insights
United Airlines
Dec 2, 2011, 8:14 pm
#2
Join Date: Aug 2011
Location: IAH / HOU
Programs: UA GS, DL-Plat, Hilton Gold, IHG Platinum, Hyatt Somethingist, Marriott Titanium Lifetime
Posts: 2,854
Thanks for letting us know.
Dec 2, 2011, 8:16 pm
#3
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,410
Dec 2, 2011, 10:22 pm
#4
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,897
Any plans to put a maintenance notice on the site?
Dec 2, 2011, 10:30 pm
#5
Join Date: Jul 2004
Location: HNL
Programs: United Gold
Posts: 1,581
One of the reasons I love FlyerTalk. We get all the inside scoops. Thank you UA Insider!
Dec 2, 2011, 10:31 pm
#6
Company Representative, United Airlines
Original Poster
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Dec 3, 2011, 5:19 am
#7
Join Date: Nov 2011
Location: LAX | FRA
Programs: OnePass | MillagePlus
Posts: 38
! Continental.com is unable to initiate your flight change request at this time. Please contact Continental Reservations at 1-800-525-0280 to make changes to this Itinerary.
Dec 3, 2011, 10:16 pm
#8
Suspended
Join Date: Nov 2003
Location: Tucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"
Posts: 3,386
I'm trying to orchestrate a purchased CO itin, using the Travel Bank credits that have actually posted
, for Shark Jr, with a US Bank Flexperks purchase on Travelocity.I see the flight price out on CO.COM but travelocity finds it unbookable at that price which means different inventory. Expedia finds something different again.
I suppose I'll have to try this again at another time.
Dec 4, 2011, 3:40 am
#9
Join Date: Aug 2003
Location: Menlo Park, CA, USA
Programs: UA: 1K, HH: Diamond
Posts: 1,330
Aha, no wonder I couldn't look at buying miles earlier.
Dec 4, 2011, 6:32 am
#10
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,241
Some flights aren't showing where the plane is coming from (e.g., EWR-NRT, EWR-HKG, v.v.) tomorrow. Don't know if that's connected to the maintenance issue.
Dec 4, 2011, 7:33 am
#11
Join Date: May 2011
Location: CT
Programs: HHonors Silver
Posts: 429
I have to transfer some UA miles to CO before midnight today to confirm a holded reward ticket, I suppose calling CO will enable me to transfer miles anyway?
Dec 4, 2011, 12:59 pm
#12
Company Representative, United Airlines
Original Poster
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Hi Everyone, the maintenance will take us a bit longer than expected. Weve currently expect that maintenance window to end at 7:30am CST on Dec 5th. We appreciate your patience this weekend.
Hi tarheelnj, this is not an area that should be impacted by the maintenance this weekend. That said, it could be an unexpected side effect. If you see this happening after Monday, please post any examples here and well take a look.
Hi redtailshark, your correct. This is an area that is currently being impacted.
Shannon
Shannon
Dec 4, 2011, 1:59 pm
#13
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,072
UA Club could not validate my membership (UC card with my CO number on it at a former RCC). Card scanned, but said could not validate.
They couldn't scan my BP since it was DL.
They ended up calling someone and then punching some stuff in manually to get it to take.
I figured it may be related. It worked earlier today at a former PC.
They couldn't scan my BP since it was DL.
They ended up calling someone and then punching some stuff in manually to get it to take.
I figured it may be related. It worked earlier today at a former PC.
Dec 4, 2011, 4:56 pm
#14
Join Date: Aug 2008
Location: BOS
Programs: JetBlue Mosaic, Marriott Lifetime Titanium
Posts: 264
Anyone else finding flights aren't posting as quickly as usual? I had 2 CO flights on Thursday, using my OP # that have yet to post. I'm a little anxious as I need the 2 segments to re-qualify for 1P.
Dec 5, 2011, 4:53 am
#15
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
