CO refuses to remove initial
Oct 3, 2011 | 9:46 am
#1
Original Poster
Join Date: May 2001
Location: topeka, ks usa
Posts: 393
CO refuses to remove initial
My onepass and milage plus names do not match because of a middle initial on the onepass account. CO refuses to remove the initial; says to call UA and add an initial. I was one hour on hold at the number they give to change account names. They could at least post what name changes they will make on the phone.
None of my official documention has an initial, but the full middle name; so the error is in the onepass name.
Adding a non-official middle initial to UA account is the wrong way to go.
What has others experience been in correcting name mismatch?
None of my official documention has an initial, but the full middle name; so the error is in the onepass name.
Adding a non-official middle initial to UA account is the wrong way to go.
What has others experience been in correcting name mismatch?
Oct 3, 2011 | 9:51 am
#2
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,529
My onepass and milage plus names do not match because of a middle initial on the onepass account. CO refuses to remove the initial; says to call UA and add an initial. I was one hour on hold at the number they give to change account names. They could at least post what name changes they will make on the phone.
None of my official documention has an initial, but the full middle name; so the error is in the onepass name.
Adding a non-official middle initial to UA account is the wrong way to go.
What has others experience been in correcting name mismatch?
None of my official documention has an initial, but the full middle name; so the error is in the onepass name.
Adding a non-official middle initial to UA account is the wrong way to go.
What has others experience been in correcting name mismatch?
Oct 3, 2011 | 10:09 am
#3
Original Poster
Join Date: May 2001
Location: topeka, ks usa
Posts: 393
When setting up the onepass account I did not have to provide any name documentation. In those days you could board a flight without any ID at all. No restrictions on gate access either. I just filled out the form and sent it in. I usually used my initial on anything. These days you have to only use what can be verified on documentation.
Oct 3, 2011 | 10:22 am
#4
formerly known as felinaar
Join Date: Jan 2010
Location: SEA
Programs: UA Plat, AA Gold, AS MVPG, Hyatt Diamond, Hilton Diamond, SPG Gold
Posts: 612
My driver license says "Michael" but my OP and MP accounts both say "M". No one cares at the airport. Besides, you can still verify the the initial from a full middle name. It's the initial letter of the middle name.
Oct 3, 2011 | 10:37 am
#5
Join Date: May 2007
Location: WAS
Programs: UA 1K, AA EXP, WN A+, Hyatt Globalist, Marriott Tit, Hertz PC
Posts: 1,213
Oct 3, 2011 | 10:46 am
#6
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
CO fixed the m.i. issue for me and the two accounts combined about 5 days later.
Oct 3, 2011 | 10:47 am
#7
Join Date: Jan 2011
Posts: 227
Had middle initial issue. Called 1k line on United side. Fixed within 3 minutes.
Oct 3, 2011 | 1:58 pm
#8
Join Date: Nov 2010
Location: ORD
Programs: United GS
Posts: 52
My onepass and milage plus names do not match because of a middle initial on the onepass account. CO refuses to remove the initial; says to call UA and add an initial. I was one hour on hold at the number they give to change account names. They could at least post what name changes they will make on the phone.
Oct 3, 2011 | 3:31 pm
#9
Join Date: Apr 2006
Location: LIS/ATL/other
Programs: UA 1K, Avis PC, Hertz PC, Sixt Plat, Marriott Gold, HH Silver
Posts: 1,986
I went through this in June 2011, also to match my CO and UA accounts (no middle initial on UA). I emailed CO to drop the middle initial, they emailed back "Your request to modify the name on your OnePass account must be accompanied by legal documentation. Please mail a copy of your government-issued identification such as a passport, drivers license or birth certificate"
I simply emailed back, saying literally "I wish to DROP the middle initial. There should be no need for documentation for that."
That did the trick. I never heard back from them, but a few days later they dropped the middle initial.
I hope this helps.
I simply emailed back, saying literally "I wish to DROP the middle initial. There should be no need for documentation for that."
That did the trick. I never heard back from them, but a few days later they dropped the middle initial.
I hope this helps.
Oct 3, 2011 | 5:17 pm
#10
Join Date: Apr 2008
Location: Cypress, TX
Programs: UA 1K, Marriott Platinum, Hertz Gold 1 Presidence Circle
Posts: 662
I went through this in June 2011, also to match my CO and UA accounts (no middle initial on UA). I emailed CO to drop the middle initial, they emailed back "Your request to modify the name on your OnePass account must be accompanied by legal documentation. Please mail a copy of your government-issued identification such as a passport, drivers license or birth certificate"
I simply emailed back, saying literally "I wish to DROP the middle initial. There should be no need for documentation for that."
That did the trick. I never heard back from them, but a few days later they dropped the middle initial.
I hope this helps.
I simply emailed back, saying literally "I wish to DROP the middle initial. There should be no need for documentation for that."
That did the trick. I never heard back from them, but a few days later they dropped the middle initial.
I hope this helps.
I had the toughest time making changes for my father. After he got naturalized, he decided to drop his name that no one can pronounce and make it a middle initial while using his Christian name, per INS document. Oh no, CO had a fit. They wanted this and that and everything I sent, they were not satisfied. At one point, the CO rep wanted a copy if the naturalized form copied and submitted. When I informed her that it is illegal to make a copy she laughed at me and said that is absurd think German accent, and told me that it was only a photo copy. Oh well, I gave up. BUT found a work around. Sad
Oct 3, 2011 | 11:57 pm
#12
Join Date: Apr 2006
Location: LIS/ATL/other
Programs: UA 1K, Avis PC, Hertz PC, Sixt Plat, Marriott Gold, HH Silver
Posts: 1,986
This is an area where OP and MP policies differ. Both have rules for name changes, divided into simple changes (no doc needed) and significant changes (doc needed). For MP, deleting a middle initial is a simple change, no doc needed. For OP, it is a significant change, doc needed.
References: MP link OP link
I guess I got lucky that OP removed my middle initial without docs.
References: MP link OP link
I guess I got lucky that OP removed my middle initial without docs.
Oct 4, 2011 | 7:05 am
#13
Join Date: Jun 2000
Location: 35,000 Ft above Earth
Programs: UA Prem Plat, CX MPC Silver, CI Dynasty Gold; HHonors Gold, Marriott Gold, SPG, IHG Ambassador
Posts: 684
I had a similar problem because of my middle name/initial in my accounts.
It was
First Middle Last on UA
First M. Last on CO
Since it is First Middle Last on my DL, passport, SS#, I called CO and asked how I can have my middle name spelled out instead of just an initial. The lady tried and had some difficulties. Then she told me she would make my first name First Middle in two words and delete the initial M. in the middle name box. Somehow it solved the problem. I'm still not quite sure if that's what she did, or how she could add another word(name) to my first name, but my accounts are since registered and linked, and I've transferred miles from one to the other and my status is matched in both accounts.
P.S. How 9-11 has made the simplest things a hassle and the way we do things.
It was
First Middle Last on UA
First M. Last on CO
Since it is First Middle Last on my DL, passport, SS#, I called CO and asked how I can have my middle name spelled out instead of just an initial. The lady tried and had some difficulties. Then she told me she would make my first name First Middle in two words and delete the initial M. in the middle name box. Somehow it solved the problem. I'm still not quite sure if that's what she did, or how she could add another word(name) to my first name, but my accounts are since registered and linked, and I've transferred miles from one to the other and my status is matched in both accounts.
P.S. How 9-11 has made the simplest things a hassle and the way we do things.
Oct 4, 2011 | 8:55 am
#14
Join Date: Apr 2006
Location: CO hublette
Programs: UA AU MM,HH Diamond,Hyatt Globalist , Marriott Gold
Posts: 2,316
Funny, my accounts are linked and my MP has the middle initial while OP does not.
Oct 4, 2011 | 9:15 am
#15
Join Date: Jun 2000
Location: 35,000 Ft above Earth
Programs: UA Prem Plat, CX MPC Silver, CI Dynasty Gold; HHonors Gold, Marriott Gold, SPG, IHG Ambassador
Posts: 684