My onepass and milage plus names do not match because of a middle initial on the onepass account. CO refuses to remove the initial; says to call UA and add an initial. I was one hour on hold at the number they give to change account names. They could at least post what name changes they will make on the phone.

None of my official documention has an initial, but the full middle name; so the error is in the onepass name.

Adding a non-official middle initial to UA account is the wrong way to go.

What has others experience been in correcting name mismatch?