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Data point: was supposed to go ewr-sat on mon and return yesterday. I SDCd every day and will end up going there and back today (5 NOV) thru IAH for miles. EUA cleared 3/4 as soon as I switched into that flight and got a battlefield for 1186. If I get full miles for my 1678 through return flight, I'll be very satisfied.

Hi Everyone, here’s an update on each of the items we’ve been researching.

We’ve made good progress here. As of yesterday, the fare class that EUA looks for when processing upgrades before 24 hours should now be much closer to what it was before we made your fare class changes in September and began transitioning our inventory control systems. The migration process of these systems is still a few weeks off, but, with the adjustments that have been made, you should see EUA working again more than 24-hours out.

On this one, please continue to share any examples you may be seeing.

This issue was recently mentioned in the Upgrade Pricing Shenanigans? thread started by bobcastephen. We were able to get to the bottom of this one too. In short, this was an issue with a pricing load that was updated in our test environments, but, that failed to load into our production environments. This was fixed yesterday.

We know how important each of these issues are to you. And, it’s a direct result of your feedback here that we’ve been able to get to research these and make correction. As always, thank you.

Shannon

Thanks as always Shannon. Glad too see things are being diagnosed and are returning to normal.

Still no upgrade at T-24, did OLCI and I seem to be #1 of 4 on the "Upgrade Standby List*", but that's probably because not everyone has checked in yet. R/RN still = 6.

At this stage, is there anything I can do to increase my chances of an upgrade at this point? Or do I just watch the "Upgrade Standby List*"?

I am going to be on this exact same flight on 11/11, but I am traveling with a friend on the same PNR. I have the following questions:

1. I can only split a PNR by calling right? Which continental number do I call?
2. Will my friend lose his seat in the mini-cabin? He has no status.
3. I'm guessing I should do the split at least T-5 since that's when the Platinum sweep begins right?
4. To get my friend onto the "Upgrade Standby List*" as a Platinum companion I do so at the airport correct?

* This list only includes upgrade-eligible customers that have checked in for this flight.

CO1559 IAH-PHL on 11/7 was looking fishy, but some GS/PPlat/maybe plat cleared at T-48:

T-49h: booked 12/20, 2 UG listed
T-47h: booked 16/20, 6 UG listed

I know of a plat and a gold on who have not cleared.

So CO is admitting now that they are going to sell upgrades before all elites clear the upgrade?

-RM

I rarely recommend calling the elite desk, but I think in your case you should. If you've checked in and it's within 24 hours of the flight you might find an agent or supervisor willing to manually process the upgrade.

Regarding your questions:
1. No, you can also split online. I don't have any reservations with two people right now, hopefully someone else can chime in with the steps to split.
2. Friend won't lose seat as long as he doesn't change it
3. I would do the split at T-6 or greater so that the reservation updates with just you in it and you get queued up properly.
4. Correct

No.... they admitted there was a glitch that's been fixed.

That's nothing new - as long as they 1) stick to tthe fare diff as published (instead of TODs), and 2) still field a steady stream of EUAs throught the windows, and not do a massive T-24 UG dump coinciding with people checking in and getting offers.

Thanks again for the reply. For my 11/11 flight on CO72, I was indeed able to split the PNR online. I did so today at T-6 days. When I choose the "View" reservation option and scrolled down to the "Traveler's" section there was an option to "Separate Traveler's".

For my CO72 flight tomorrow (11/6), I'm still #1 on the Upgrade Standby List, but now there are 12 people on the list. I was wondering at what point in time people start moving from the Upgrade Standby List to the Customers Upgraded List? Does it happen at T-3 hours or is at the gate?

Also, I think I read somewhere that when someone checks-in and R/RN>0 (at this point in time R/RN still = 6), then EUA is run at that time. If this is true shouldn't I have already been placed in the Customers Upgraded List?

Hopefully all this confusion will be resolved when the United and Continental systems are merged.

Within 24 hours, upgrades are supposed to run dynamically. In this case that's clearly not happening. I would shoot an email to [email protected] or PM UA Insider to give details. I know that's not going to help you in this case, but the fact that it's only booked 12/20 at T-4hrs I'd say you're looking good.

Upgrades cleared fine for this Gold PIT-IAH-SAN yesterday, no mixed metal anything. Silver Mrs Joshua ended up #1 on the upgrade list on the first leg and #19 on the second (sadly, there were no no-shows).

My return is 100% UA metal and, as expected, upgrades cleared just fine 72 hours in advance.

flight departed 19/20 in BF-L with plenty left on the upgrade list. Love_to_travel, any idea what happened? Looks the upgrades cleared for you and your companion.

I guess my point is - CO said they wouldn't offer any upsells until all upgrade eligible elites were accommodated for free. That's clearly a policy change if CO is going to offer segment or itinerary up-pricing to the elite to get them to the "immediate upgrade" fare bucket (Y/B/M).

Are non-elites being offered this as well?

Just trying to clarify what's going on here. Thanks.

-RM

Fare buy ups (at the expense of EUA) has been around for a while now, no policy change. Many of us have come to accept it as CO not wanting to leave $ on the table. If a silver/gold wants to pay the difference between their fare and a B (especially since most Bs have skyrocketed), have at it. Segment buys up are still supposed to be offered after all elites are accommodated for. They're available to anyone, but for a non-elite to get a fare buy up to a F/Z bucket it's even more pricey.