Are Complementary Meals back
Sep 30, 2011 | 4:39 pm
#31
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Shannon Kelly
Director, Customer Insights
United Airlines
Sep 30, 2011 | 4:46 pm
#32
Join Date: May 2009
Location: PHL
Posts: 2,842
Hi Awtas, correct on both counts. This is indeed a bug. As you may imagine, we're making many changes behind the scenes to our underlying systems as we work to move to a single system and these things sometimes happen. No changes to our meal offerings are on deck and we're working to get this fixed.
Shannon Kelly
Director, Customer Insights
United Airlines
Shannon Kelly
Director, Customer Insights
United Airlines
We can put this one to bed, can't imagine it is a surprise to many of us.
Sep 30, 2011 | 6:36 pm
#33
Join Date: Apr 2010
Location: IAH
Programs: UA/CO-GS/PPlat,AA-Gold,SPG-Plat,Hilton-Diamond,Marriott-Plat,Hertz-Pres_Circe
Posts: 824
Hi Awtas, correct on both counts. This is indeed a bug. As you may imagine, we're making many changes behind the scenes to our underlying systems as we work to move to a single system and these things sometimes happen. No changes to our meal offerings are on deck and we're working to get this fixed.
Shannon Kelly
Director, Customer Insights
United Airlines
Shannon Kelly
Director, Customer Insights
United Airlines
Sep 30, 2011 | 7:01 pm
#34
Join Date: Nov 2009
Location: somewhere
Programs: their are many of them
Posts: 1,614
no surprise. wrap this one up
Sep 30, 2011 | 8:35 pm
#35
Join Date: Aug 2011
Location: IAH + SLC
Programs: UA - 1K, DL-DM, Hilton Gold, IHG Platinum, Marriott Titanium Lifetime
Posts: 2,926
Oct 1, 2011 | 4:20 pm
#36
Original Poster
Join Date: Jan 2010
Location: CLE
Programs: UA,WN,AA,DL, B6
Posts: 4,358
I called the Elite Line today to ask about my flight and she says she sees no meals on her computer on my flight. She says she does not see the same information as Continental.Com. it's in bold letters write on my confirmation print-out, Breakfast. I told her this can be misleading to someone who does not fly that often thinking your getting a meal and your not.
Oct 1, 2011 | 6:36 pm
#37
Join Date: Oct 2009
Location: Houston, TX
Programs: UA 1MM Premier Gold, DL Silver Medallion, HHonors Gold, Marriot Rewards Gold
Posts: 660
I called the Elite Line today to ask about my flight and she says she sees no meals on her computer on my flight. She says she does not see the same information as Continental.Com. it's in bold letters write on my confirmation print-out, Breakfast. I told her this can be misleading to someone who does not fly that often thinking your getting a meal and your not.
