Fare rules and repricing
Sep 28, 2011 | 2:24 pm
#1
Original Poster
Join Date: Dec 2009
Location: WAS
Posts: 3,048
Fare rules and repricing
Afternoon all. Trying to get my mom from SAT to BZN a few days early. She has a ticket currently for 1 Oct, returning 4 Oct booked into S and L classes respectively. It appears that the L fare is broken in DEN (i.e. two L fares, one each for BZN-DEN and DEN-SAT). She can leave SAT early, so we looked into having her leave tomorrow.
When we talked to CO about it, they said we would have to reprice the return flight as well (not just the outbound) even though we aren't changing the outbound. Is that normal procedure? I looked through the fare rules, and I see where it says any changes will repriced at current fares. But I thought that referred to the segments actually being changed.
When we talked to CO about it, they said we would have to reprice the return flight as well (not just the outbound) even though we aren't changing the outbound. Is that normal procedure? I looked through the fare rules, and I see where it says any changes will repriced at current fares. But I thought that referred to the segments actually being changed.
Sep 28, 2011 | 4:22 pm
#2
Join Date: Nov 2008
Location: SAT / MAA / BOM
Programs: CO Plat; UA 1K; EK Gold
Posts: 5,110
If the ticket was sold as a round-trip ticket, then I would assume they would reprice the whole ticket (if the outbound has not happened yet).
Sep 28, 2011 | 5:51 pm
#3
Original Poster
Join Date: Dec 2009
Location: WAS
Posts: 3,048
Ok, thanks. For some reason, I was under the idea that because it was two different fares (and thus presumably two one-way fares), that I could adjust the outbound without affecting the return.