Upgrade using miles and $ question
Jul 24, 2011 | 6:36 pm
#1
Original Poster
Suspended
Join Date: Mar 2011
Location: NYC
Programs: UA 1K
Posts: 1,424
Upgrade using miles and $ question
I am waitlisted for a BusinessFirst upgrade on a EWR-HKG itinerary.
The miles were deducted from my account, but my credit card was not charged.
Aren't both transactions supposed to happen when an itinerary is waitlisted for upgrade?
The miles were deducted from my account, but my credit card was not charged.
Aren't both transactions supposed to happen when an itinerary is waitlisted for upgrade?
Jul 24, 2011 | 6:43 pm
#2
Join Date: Jun 2011
Programs: *G, M+ Platinum
Posts: 619
No, you will pay the copayment when you check in.
Jul 24, 2011 | 7:09 pm
#3
Join Date: Sep 2010
Location: SJC
Programs: UA 1K
Posts: 1,628
Out of curiosity, is this a recent change? (say, to align with UA). I used miles+money to upgrade a CO flight late last year, and my CC was charged at the time the upgrade was applied, not at check-in.
Jul 24, 2011 | 7:31 pm
#4
Join Date: Apr 2006
Location: CO hublette
Programs: UA AU MM,HH Diamond,Hyatt Globalist , Marriott Gold
Posts: 2,316
Can't really answer your question, but in January, I had the CC charged when the upgrade went through day of travel, not when the miles were taken.
Jul 25, 2011 | 12:22 am
#5
Join Date: Jun 2007
Location: SRQ-NYC-DCA
Programs: OnePass Infinite CO MM, PC Charter Lifer SkyMiles GM, MileagePlus
Posts: 1,826
When Seat Clears
I believe the charge occurs when the seat (or seats) clear
Otherwise the points are redeposited if you don't get cleared
Otherwise the points are redeposited if you don't get cleared
Jul 25, 2011 | 3:00 am
#6
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
This is the UA policy; on CO it was policy that the CC charge and miles deduction both happen at the time of request. It doesn't always work that way and they generally charge you the correct amount in the end, but CO policy is to charge both miles and co-pay at the time of the request.
Check the reservation online and make sure it has the "this segment is waitlisted" entry on the reservation as that's really what matters in terms of making sure you're on the list correctly. If that's not there then call in and have the agent figure out why.
Check the reservation online and make sure it has the "this segment is waitlisted" entry on the reservation as that's really what matters in terms of making sure you're on the list correctly. If that's not there then call in and have the agent figure out why.
Jul 25, 2011 | 9:43 am
#7
Original Poster
Suspended
Join Date: Mar 2011
Location: NYC
Programs: UA 1K
Posts: 1,424
This is the UA policy; on CO it was policy that the CC charge and miles deduction both happen at the time of request. It doesn't always work that way and they generally charge you the correct amount in the end, but CO policy is to charge both miles and co-pay at the time of the request.
Check the reservation online and make sure it has the "this segment is waitlisted" entry on the reservation as that's really what matters in terms of making sure you're on the list correctly. If that's not there then call in and have the agent figure out why.
Check the reservation online and make sure it has the "this segment is waitlisted" entry on the reservation as that's really what matters in terms of making sure you're on the list correctly. If that's not there then call in and have the agent figure out why.
I thought that my cc was charged at the time of waitlist on a previous itinerary but I wasn't certain.
The continental.com reservation does indeed show that the segments are waitlisted - so I think I'm good to go.
Aug 7, 2011 | 9:37 pm
#8
Join Date: Jul 2008
Location: NY
Programs: UA 1K (1mm), Marriott Titanium, HH Gold, Hertz Pres
Posts: 433
Strange, I was charged both the miles and CC hit at the same time last month for CO86 PVG to EWR flight. I was waitlisted on the flight too. I thought it was CO policy to charge both and refund if the upgrade isn't done.