Another Example of Terrible Customer Service
Mar 9, 2011 | 10:59 am
#16
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I don't think I have ever heard this. I have heard that no one may form a line at the front of the cabin for security purposes, but not that no one shall pass from Y to F.
Mar 9, 2011 | 11:03 am
#17
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From memory (sad, but true), I can recite the actual announcement:
"There are x lavatories on board this aircraft, and they are located throughout the cabin. The lavatory located in the first class cabin is reserved for our first class customers only, please. We appreciate you respecting this arrangement."
As an alternative, some FA's will give additional detail on the location of the main cabin lavs. 1/3 of the time, the announcement never even mentions the "reserved for our first class customers only, please" - and even then, 99% of the time, Y people go up and use the F lav and the FA allows it.
"Ticketed cabin" and "security" are never mentioned, although I've heard ONE FA bring it up (not following her authorized script). Alaska does mention this as part of their script - which I find rather annoying.
Now, is the OP's example really terrible customer service? I think the first FA should have handled it much better - so yes, there was a customer service failure here. A security threat? Not at all.
Mar 9, 2011 | 11:08 am
#18
Join Date: May 2009
Location: PHL
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All in all I understand the reasoning but if there is no one in the F lav and no one in line I really don't see how a pax in the first row of Y gets up and uses the F lav can be a security threat. Yes there is the mentality that if you let one person do it you have to let them all, but I have seen an FA tell a person to use the Y Lav maybe 1 out of every 4 times I see it. There is also the mentality to maintain the F allure so to speak, but seriously if I'm in F and one person from Y uses the F lav I'm not throwing a fit, if it were 10 then I may take issue.
Mar 9, 2011 | 11:08 am
#19
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Personally, I try to ignore it, but it happens at UA now.
Dave
Mar 9, 2011 | 11:34 am
#20
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Mar 9, 2011 | 12:52 pm
#21
Join Date: Jun 2005
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So today, March 8, my wife and I are flying from St. Marteen to NWK on CO874. About an hour prior to landing, the lady sitting next to my wife (in the window seat) becomes ill (fortunately, she used the air sickness bag and did not make any sort of mess). My wife asks if she would like to get up and use the washroom. The lady says she is afraid if she gets up she will get sick again and prefers to stay in her seat. My wife rings the flight attendant call button. Nobody comes. Then she rings it a second, third and fourth time. Finally, after several minutes, a flight attendant comes. My wife tell the flight attendant that the lady has become ill. The flight attendant says she cannot handle vomit and immediately turns around and goes to the front of the plane. No inquiry if the lady was ok or needed anything. Now -- nobody was asking her to handle the air sickness bag. However, it would have been nice if the flight attendant asked if the ill lady needed anything - perhaps a wash cloth or a glass of water. Nothing. Not a thing - just a quick return to the first class cabin. My wife then goes up to first class and talks to the other flight attendant and brings back a wash cloth, a glass of water and a plastic bag in which to dispose of the air sickness bag. The other flight attendant then informs my wife that while she is being helpful, she needs to leave the first class cabin because it is an international flight and nobody other than first class passengers are allowed in that cabin.
David
Mar 9, 2011 | 12:58 pm
#22
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Lets just end all the confusion and rename First/BusinessFirst to Pretentious Class. Stock the cabin with all the magazines that pretentious people like to be seen reading and those fancy watch catalogs they have on MarquisJets and in town cars.
Mar 9, 2011 | 1:18 pm
#23
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Mar 9, 2011 | 1:40 pm
#24
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Back to my initial question -- why did the OP feel the need to go to F? What is wrong with getting supplies from the rear galley where OP belonged.
Mar 9, 2011 | 1:45 pm
#25
Join Date: Jun 2002
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I said it before, Gee, those SXM flights are sure rough.
Mar 9, 2011 | 1:46 pm
#26
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what was that woman thinking didnt she realize the damage that she will cause , once word got out that a coach passenger infringed on the FC passengers space, CO wont be able to sell any more FC going forward
Tar & Feathers seems to be the least punishment that should be handed out so as to set an example to every other person that flys in coach not to dare encroach into the FC cabin
man people today are simply taking too many libertys and not caring about anyone but themselves
Mar 9, 2011 | 1:50 pm
#27
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Indeed coach passengers who feel that they are entitled to use amenities for those who are in first class are a perfect example of people believing that they are above the rules.
Mar 9, 2011 | 1:54 pm
#28
Join Date: Feb 2011
Posts: 28
Who is this person?
Back to my initial question -- why did the OP feel the need to go to F? What is wrong with getting supplies from the rear galley where OP belonged.[/QUOTE]
Well, probably because this typically nasty f/a who had just snubbed the ill passenger was hiding out up front.....complaining about how tough her job is and how she just can't stand all those demanding passengers and how the company just doesn't respect the f/a contribution to the success of CO.
This poster has to be a f/a.....the complete lack of common sense and compassion could only be found in a prison guard, IRS agent or a f/a.
Well, probably because this typically nasty f/a who had just snubbed the ill passenger was hiding out up front.....complaining about how tough her job is and how she just can't stand all those demanding passengers and how the company just doesn't respect the f/a contribution to the success of CO.
This poster has to be a f/a.....the complete lack of common sense and compassion could only be found in a prison guard, IRS agent or a f/a.
Mar 9, 2011 | 2:01 pm
#29
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probably because this typically nasty f/a who had just snubbed the ill passenger was hiding out up front.....complaining about how tough her job is and how she just can't stand all those demanding passengers and how the company just doesn't respect the f/a contribution to the success of CO.
Seems to me going to another FA in the rear galley was more likely to yield a better response than chasing the original FA. in addition, the OP had no right to cross into F. That's two reasons to go to the rear galley and none to go to the front of the plane.
CO's employees are the most professional men and women in the industry. This whole story smells a bit fishy to me.
