FlyerTalk Forums - View Single Post - Another Example of Terrible Customer Service
Old Mar 9, 2011 | 11:08 am
  #19  
bseller
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Originally Posted by bocastephen
No, actually it's never covered in the announcements that passengers should use the lavatory in their ticketed cabin for security reasons. That is not the language used in CO's FA manual at all.
While you are completely right about this being RIDICULOUS as regards the "security" issue, IF the combined airline uses the UA FA manual for announcements regarding lavatory use - you WILL get used to hearing that it's for (among other things) "security".
Personally, I try to ignore it, but it happens at UA now.

Dave
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