Thanks CO; DirectTV preview runs out in F early in SuperBowl and no fix given
Feb 9, 2011, 11:07 am
#61
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I'm not really inventing anything here. UA FA's can flag a flight as problematic for a variety of reasons -- either the whole flight, or a single cabin, and CS takes care of sending the email and goodwill after the fact (usually it's in your inbox by the next morning).
Most people wouldn't worry about the refund if they got some bonus miles or something, and they'd walk away with a better perception of the airline.
Feb 9, 2011, 11:21 am
#63
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Feb 9, 2011, 11:31 am
#64
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I'll try that along with a note about the website being broken - maybe I'll get some bonus miles for reporting it (a man can dream).
Feb 11, 2011, 10:34 am
#65
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During the SB I was seated in the 1st row of economy and was able to see the game on a screen in the last row of FC. I didn't see the FC folks have to swipe cards, and assume they did get it for free. Some folks in coach did pay, and the system did work for the duration of my IAH-SFO flight.
Feb 11, 2011, 10:41 am
#66
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During the SB I was seated in the 1st row of economy and was able to see the game on a screen in the last row of FC. I didn't see the FC folks have to swipe cards, and assume they did get it for free. Some folks in coach did pay, and the system did work for the duration of my IAH-SFO flight.
Feb 11, 2011, 8:16 pm
#67
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Well, $misek has already ruffled the pilots' feathers with the RJ fiasco. Now the FA's with the profit sharing issue. I guess ground staff are next?
The UA staff are really not keen on the guy anymore. I've never seen such a nosedive in terms of perception about a person. Six months ago, they were happy, falling for his smiling, shaking hands, and "working together" mumbo-jumbo. Now, not so much.
The UA staff are really not keen on the guy anymore. I've never seen such a nosedive in terms of perception about a person. Six months ago, they were happy, falling for his smiling, shaking hands, and "working together" mumbo-jumbo. Now, not so much.
Feb 11, 2011, 9:27 pm
#68
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Feb 11, 2011, 10:25 pm
#69
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Feb 12, 2011, 9:36 am
#71
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In this instance UA was both pro-active and efficient.
Feb 12, 2011, 12:40 pm
#72
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Jeff is an attorney and brought his armour to handle the lame criticism sent his way, but the methodical nature he and other senior mgmt are showing is going to make it a better experience than in the 80's, 90's.
"Death Globe" - jeeez.....
Feb 13, 2011, 5:49 am
#73
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The money was finally posted back to my card this week about 2 months after the the fact. On the same day, I got an email from the first person I dealt with saying the couldn't find my transaction. However, the Direct TV rep was able to find it using seat numbers and other details. With a bit of effort I could have had this response 2 months ago. At least it is sorted now. Good luck to the rest of you.
Feb 13, 2011, 6:02 am
#74
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