E+ for CO elites is live!

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Oct 1, 2010, 11:46 pm

#76

Wildman

Join Date: Dec 2005

Programs: DL Diamond. LT SkyClub, AGR, passport

Posts: 742

Thanks for the info, I just booked tickets last night on CO flights operated by UA. I selected good seats, no seat assignments today when I checked the reservation. With a call to UA and a great CSR, now I have some good seats again!

Wildman

Now if we can just get the UG with the CO status!

Oct 2, 2010, 3:24 am

#77

CroATM

Join Date: Sep 2010

Location: SIN

Programs: UA 1K, Hyatt Platinum

Posts: 26

Just called UA for two of my flights SIN - NRT in October and December onwards to IAH on CO...E+ without any issues and a super-helpful CSR.

Oct 2, 2010, 10:40 am

#78

Valsetz

Join Date: Dec 2009

Posts: 37

My CSR said that I was his first request for move to E+ from a CO Plat but that they were expecting a lot and had staffed up. Moved me TPA - TUS via DEN and return all flights no problem. Didn't bring up UG list.

Oct 2, 2010, 10:48 am

#79

Bushdog

Join Date: Oct 2006

Location: Btwn EWR and PHL

Programs: UA 1K; Marriott Gold

Posts: 241

Quote:

Originally Posted by Valsetz

A question, rhetorical no doubt, why don't they just fix the software to allow us to get E+ off of the website, vs bringing extra folks in to manage these requests?

Oct 2, 2010, 1:50 pm

#80

Alexisriley

Join Date: Jan 2009

Location: NYC

Programs: Continental, Starwoods, Intercontinental, Marriott

Posts: 43

I had a previously booked combo United/CO trip and wanted to upgrade the IAD-BRU portion to E+

This morning I checked my reservation on CO.com, there was a message that said I could request seats on the UA legs with a phone number. It also showed my UA confirmation number. I called UA and their automated line was horrible and couldn't understand my voice and the simple difference between yes/no. However, as soon as I got a representative he swiftly changed me into E+. So overall - yay.

Oct 2, 2010, 9:55 pm

#81

Trinners

Join Date: Nov 2007

Programs: UA Plat, SPG Gold

Posts: 89

I called last night to request E+ on a quick trip next week from MSP-ORD and got straight through to a gentleman with a heavy accent who confirmed my *G status but informed me I could only request E+ at the gate. I called again this morning and got straight through to a very pleasant US agent who immediately gave me exit row E+ seats... This is my first experience calling UA - do they transfer CS calls after a certain time to non-US call centres?

Oct 2, 2010, 11:47 pm

#82

astan100

Join Date: Oct 2009

Programs: UA 1K, SPG PLT, Marriott PLT, Hertz PC,National EE

Posts: 466

Is anyone having problems even getting the united site to accept their FF Number? I can add it at checkin but I havne't been able to add it greater than 24 hours out - it just says that it's not a recognized number when I choose continental and put in my #. If I choose mileage plus and put CO-<My number> it then tells me there is a system error.

Anyone found a way to make it come up?

Oct 3, 2010, 12:03 am

#83

palefire

Join Date: Apr 2008

Posts: 389

Hilarious CSR roulette just now. Called to arrange E+ seats on the UA leg of a flight next month (giving my UA conf # to the automated system before eventually getting to an agent). Guy says "You'll have to call Continental about that." I read him the message from the CO website ("You may select or change your seats by contacting United...."), he puts me on hold for a minute, comes back and tells me "Sorry, there are no economy plus seats left for that flight." I ask for a supervisor, again hold for a minute, he comes back and says "Sorry, I have no supervisors available right now".

I hang up, call back immediately, and get a CSR who's as nice as can be; seat 7D on the outbound and 6D on the return.

Oct 3, 2010, 12:47 pm

#84

wizzy

Join Date: Dec 2002

Location: Grand Rapids, MI

Programs: Bonvoy LTT, Hyatt Exp, AA 1MM, UA Silver, Hertz PC, Avis PC

Posts: 970

Quote:

Originally Posted by wizzy

Update: Supervisor confirmed I was eligible and able to do it over the phone, took him 3-4 minutes to give me seats.

Just checked in for my flight tomorrow and while I have E+ seating, I'm in boarding group 4. Will be wonderful for my bulkhead seat!

Oct 3, 2010, 12:52 pm

#85

HNLulu

Join Date: Sep 2010

Location: HNL

Programs: CO Plat

Posts: 10

Called UA reservations and received E+ with no problem. This was for flights booked through UA on UA metal for two passengers on separate reservations (one a reward ticket) and one with OnePass number and status (plat) and the other with MP number and status. CSR was very helpful and asked how I felt about the merger. (I told him that I hoped that they would combine the best of both programs). I asked him if they had been getting a lot of calls from Continental elites and he said the volume was very high the last couple of days. He also offered to stay on the phone with me until I had confirmed that I had received both email confirmations. Very nice.

Oct 3, 2010, 2:23 pm

#86

usa18dca

Join Date: May 2006

Posts: 7,541

Thought I'd throw this in as an added point...Flew UA44 last night LAX-IAD, got upgraded at the Gate with USA18DCA's Sister who is a Plat as well... Excellent Flight! ^