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Old Sep 10, 2010 | 8:13 pm
  #16  
usa18dca
 
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Originally Posted by Cbmaz
non revs cannot be cleared until all rev stbys are cleared first.
Unless they are on a PS priority (Positive Space)...
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Old Sep 10, 2010 | 8:28 pm
  #17  
CHIC SILBER
 
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No Certainty
Originally Posted by channa
You have to specify it with the agent. "I only want to get on this flight if I can preserve my upgrade." It should not be a problem. I've done it many times.

Just because you "specify" doesn't mean that they will

They don't have to do it your way
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Old Sep 10, 2010 | 8:33 pm
  #18  
Cbmaz
 
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Originally Posted by usa18dca
Unless they are on a PS priority (Positive Space)...
Correct, though PS Doesn't go Stby unless the flight is full, they can assign seats at time of booking, though as a rule they shouldn't. If the flight is full then they are placed on the oversold list (after all rev customers, elite upgrades included) and are the last to clear before any stby pax since they are a confirmed ticketed passanger. If the flight is overbooked and volunteers are needed they must declare themselves a must ride and a follow up is done with their superiors.
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Old Sep 10, 2010 | 8:57 pm
  #19  
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Originally Posted by CHIC SILBER
Just because you "specify" doesn't mean that they will
FWIW they've always done it for me.
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Old Sep 10, 2010 | 9:50 pm
  #20  
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I'm surprised this happened at SEA - I fly from here all the time, and every agent I've dealt with there is great, and I've never seen nor suspected the upgrade process to ever deviate from by-the-book.

Can you describe these agents?
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Old Sep 10, 2010 | 10:04 pm
  #21  
channa
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Originally Posted by CHIC SILBER
Just because you "specify" doesn't mean that they will

They don't have to do it your way

Never had a problem with it. Have you gotten pushback with UA on this?
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Old Sep 10, 2010 | 10:09 pm
  #22  
mike_asia
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what a bunch of ignorant CO staff. They should all be fired and replaced with foreign workers at a fraction of the cost after training by SQ and CX.
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Old Sep 10, 2010 | 10:14 pm
  #23  
channa
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Originally Posted by sfogate
The kiosk is the best way to check in. It doesn't make mistakes like agents do.
The most professional kiosks in the industry...
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Old Sep 10, 2010 | 10:15 pm
  #24  
usa18dca
 
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Originally Posted by mike_asia
what a bunch of ignorant CO staff. They should all be fired and replaced with foreign workers at a fraction of the cost after training by SQ and CX.
Have you flown EK yet Mike? They don't tolerate Trolls who call airline staff ignorant!
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Old Sep 10, 2010 | 10:18 pm
  #25  
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Originally Posted by channa
The most professional kiosks in the industry...
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Old Sep 10, 2010 | 10:18 pm
  #26  
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Originally Posted by usa18dca
Have you flown EK yet Mike? They don't tolerate Trolls who call airline staff ignorant!
Yes i have and all the EK staff i have encountered are very competent unlike the CO ones that have a 'Not my problem attitude'

This is one of the major reasons I moved my operations out of the US and IAH specifically.

peace
(mike_asia)
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Old Sep 10, 2010 | 10:20 pm
  #27  
usa18dca
 
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Originally Posted by mike_asia
Yes i have and all the EK staff i have encountered are very competent unlike the CO ones that have a 'Not my problem attitude'

This is one of the major reasons I moved my operations out of the US and IAH specifically.

peace
(mike_asia)
I hear the People's Republic of North Korea needed the business badly so I wish you and your assistant the best of luck!
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Old Sep 10, 2010 | 10:22 pm
  #28  
mike_asia
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Originally Posted by usa18dca
I hear the People's Republic of North Korea needed the business badly so I wish you and your assistant the best of luck!
Air Koryo probably has more professional people than the trash working at CO
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Old Sep 10, 2010 | 10:25 pm
  #29  
channa
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Originally Posted by mike_asia
This is one of the major reasons I moved my operations out of the US and IAH specifically.
Understandable. IAH labor may be cheap, but any good businessman knows, you get what you pay for.
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Old Sep 10, 2010 | 11:02 pm
  #30  
Olton Hall
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Originally Posted by mike_asia
what a bunch of ignorant CO staff. They should all be fired and replaced with foreign workers at a fraction of the cost after training by SQ and CX.
"Hello. My name is Peggy. What is problem please?"
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