Same day change and stand-by
Sep 6, 2010 | 4:45 pm
#1
Original Poster
Join Date: Jan 2010
Location: CLE
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Same day change and stand-by
Yes, same day change will allow you provided the same fare class is avalaible to take a flight as much as 24 hours prior to your scheduled departure, paying only a change fee, only $25.00 if you are Gold status.
I thought the rule allowed standby for a flight if the same fare class was not avaliable. I found out the hard way standby for a flight is only allowed the same DAY. This can be confusing since SDC allows changes when it is not the same DAY.
I thought the rule allowed standby for a flight if the same fare class was not avaliable. I found out the hard way standby for a flight is only allowed the same DAY. This can be confusing since SDC allows changes when it is not the same DAY.
Sep 6, 2010 | 5:08 pm
#2
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Wirelessly posted (BlackBerry9630/5.0.0.591 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/105)
The policies for SDC and "standby" are identical in terms of timing. The only difference is whether you clear when you request it or at the gate. You still have to pay for it. There isn't really such a thing as "standby" in the traditional sense anymore, same calendar day or otherwise.
The policies for SDC and "standby" are identical in terms of timing. The only difference is whether you clear when you request it or at the gate. You still have to pay for it. There isn't really such a thing as "standby" in the traditional sense anymore, same calendar day or otherwise.
Sep 12, 2010 | 2:45 pm
#3
Join Date: Jan 2010
Location: EWR
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So how do I do this:
let's say I have a ticket for a flight on 3:00 PM on Wednesday.
SDC should allow me to do the change to same flight 3:00 PM on Tuesday (still within 24 hrs).
Do I just go to the airport and hope that they will issue me a new ticket in there?
let's say I have a ticket for a flight on 3:00 PM on Wednesday.
SDC should allow me to do the change to same flight 3:00 PM on Tuesday (still within 24 hrs).
Do I just go to the airport and hope that they will issue me a new ticket in there?
Sep 12, 2010 | 3:00 pm
#4
Join Date: Jan 2009
Location: IAD
Programs: UA Gold, Marriott Rewards - LTPP
Posts: 4,242
They probably won't let you do that. The 24 hr rule is hard and fast, you can't change your Wed ticket UNTIL 3:00 Tuesday, and by that time the door will be closed and it will have pushed back. You can take a later flight the night before or earlier flight that morning, but those are the only options for getting where you want earlier.
Last edited by njcommodore; Sep 12, 2010 at 3:01 pm Reason: wording
Sep 12, 2010 | 3:11 pm
#5
Join Date: Mar 2005
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They probably won't let you do that. The 24 hr rule is hard and fast, you can't change your Wed ticket UNTIL 3:00 Tuesday, and by that time the door will be closed and it will have pushed back. You can take a later flight the night before or earlier flight that morning, but those are the only options for getting where you want earlier.
Sep 12, 2010 | 3:13 pm
#6
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Sep 12, 2010 | 3:26 pm
#7
Join Date: Jan 2009
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Let me see if I get this. If I fly into "a" at 8 PM and had an original flight leaving the next day at 5 PM, can I go to the TA when I arrive in the PM and ask for a seat on the 6 AM flight out the next morning or do I have to wait and show at the airport at 5 AM to see if they will accommodate me. As a plat, will they give me a standby for free or will they make me pay? This is still somewhat confusing to me.
Sep 12, 2010 | 3:55 pm
#8
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Let me see if I get this. If I fly into "a" at 8 PM and had an original flight leaving the next day at 5 PM, can I go to the TA when I arrive in the PM and ask for a seat on the 6 AM flight out the next morning or do I have to wait and show at the airport at 5 AM to see if they will accommodate me. As a plat, will they give me a standby for free or will they make me pay? This is still somewhat confusing to me.
As a platinum you would get the SDC for free.
Sep 14, 2010 | 8:05 am
#9
Join Date: Jul 2009
Location: DEN
Programs: UA 2MM, Hyatt Diamond, SPG Gold
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It may have been outside the policy, but I was able to change to the same flight on the previous day, i.e. exactly 24 hours before my scheduled flight, with the help of a PC agent. The only confusion was she wanted to charge the fee for SDC, but that was quickly cleared up when I reminded her I was a Plat.
Sep 14, 2010 | 9:00 am
#10
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It may have been outside the policy, but I was able to change to the same flight on the previous day, i.e. exactly 24 hours before my scheduled flight, with the help of a PC agent. The only confusion was she wanted to charge the fee for SDC, but that was quickly cleared up when I reminded her I was a Plat.
CO Rule #2: Always attempt to charge fee, even if unwarranted.
CO Rule #3: Only waive fee in #2 above if allowed by policy and upon specific request from customer armed with knowledge of such policy. Then play dumb like you weren't aware of said policy.
Sep 14, 2010 | 9:05 am
#11
Join Date: May 2006
Posts: 7,541
CO Rule #1: Always deny a request when possible.
CO Rule #2: Always attempt to charge fee, even if unwarranted.
CO Rule #3: Only waive fee in #2 above if allowed by policy and upon specific request from customer armed with knowledge of such policy. Then play dumb like you weren't aware of said policy.
CO Rule #2: Always attempt to charge fee, even if unwarranted.
CO Rule #3: Only waive fee in #2 above if allowed by policy and upon specific request from customer armed with knowledge of such policy. Then play dumb like you weren't aware of said policy.
Sep 14, 2010 | 1:27 pm
#12
Join Date: Jul 2009
Location: DEN
Programs: UA 2MM, Hyatt Diamond, SPG Gold
Posts: 2,432
Definitely not the experience I was reporting on ... The agent quickly went to work attempting to make the change I requested without any pushback. It did take a few minutes, and a phone call, to make it happen, all while the agent was handling other PC customers.
Personally, I'm happy the agent was focused on making my change, and not my status.
The question of a fee was immediately dismissed when I mentioned my status, with no questions and no "playing dumb"
Personally, I'm happy the agent was focused on making my change, and not my status.
The question of a fee was immediately dismissed when I mentioned my status, with no questions and no "playing dumb"
Sep 16, 2010 | 10:35 pm
#13
Join Date: Aug 2009
Location: Honolulu, HI
Programs: UA 1K 1MM, AA Exec Plat
Posts: 1,245
Somehow I remember reading that same-day flight change/standby is FREE if you are taking an earlier connection than the one you're booked. But if you request SDC at starting point then the fee does apply.
I think there was a footnote before on the SDC rules, but I don't see it anymore.
Anyway, my friend (CO Silver) has a long layover at IAH tomorrow and would like to take an earlier flight to SFO, but I guess she'll have to pay the $50 fee.
I think there was a footnote before on the SDC rules, but I don't see it anymore.
Anyway, my friend (CO Silver) has a long layover at IAH tomorrow and would like to take an earlier flight to SFO, but I guess she'll have to pay the $50 fee.
Sep 16, 2010 | 11:00 pm
#14
Join Date: Aug 2009
Location: Honolulu, HI
Programs: UA 1K 1MM, AA Exec Plat
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I just found a thread dated April 29, 09 where there is discussion on CO implementing FREE changes for earlier connection:
http://www.flyertalk.com/forum/conti...g-sdc-s-2.html
Post # 27
But somehow that's not reflected on the CO website --and the elite line don't know about it and want to charge my friend $50 for the earlier connection at IAH.
http://www.flyertalk.com/forum/conti...g-sdc-s-2.html
Post # 27
But somehow that's not reflected on the CO website --and the elite line don't know about it and want to charge my friend $50 for the earlier connection at IAH.
Sep 17, 2010 | 12:03 am
#15
Join Date: Nov 2009
Location: EWR/GRU/BSL/HND
Programs: UA, DL, AC25k
Posts: 230
CO Rule #1: Always deny a request when possible.
CO Rule #2: Always attempt to charge fee, even if unwarranted.
CO Rule #3: Only waive fee in #2 above if allowed by policy and upon specific request from customer armed with knowledge of such policy. Then play dumb like you weren't aware of said policy.
CO Rule #2: Always attempt to charge fee, even if unwarranted.
CO Rule #3: Only waive fee in #2 above if allowed by policy and upon specific request from customer armed with knowledge of such policy. Then play dumb like you weren't aware of said policy.
I experienced all of the above more than once.
#2 - all the time.