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Same day change and stand-by
Yes, same day change will allow you provided the same fare class is avalaible to take a flight as much as 24 hours prior to your scheduled departure, paying only a change fee, only $25.00 if you are Gold status.
I thought the rule allowed standby for a flight if the same fare class was not avaliable. I found out the hard way standby for a flight is only allowed the same DAY. This can be confusing since SDC allows changes when it is not the same DAY. |
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The policies for SDC and "standby" are identical in terms of timing. The only difference is whether you clear when you request it or at the gate. You still have to pay for it. There isn't really such a thing as "standby" in the traditional sense anymore, same calendar day or otherwise. |
So how do I do this:
let's say I have a ticket for a flight on 3:00 PM on Wednesday. SDC should allow me to do the change to same flight 3:00 PM on Tuesday (still within 24 hrs). Do I just go to the airport and hope that they will issue me a new ticket in there? |
They probably won't let you do that. The 24 hr rule is hard and fast, you can't change your Wed ticket UNTIL 3:00 Tuesday, and by that time the door will be closed and it will have pushed back. You can take a later flight the night before or earlier flight that morning, but those are the only options for getting where you want earlier.
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Originally Posted by njcommodore
(Post 14645118)
They probably won't let you do that. The 24 hr rule is hard and fast, you can't change your Wed ticket UNTIL 3:00 Tuesday, and by that time the door will be closed and it will have pushed back. You can take a later flight the night before or earlier flight that morning, but those are the only options for getting where you want earlier.
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Originally Posted by Awtas
(Post 14645054)
So how do I do this:
let's say I have a ticket for a flight on 3:00 PM on Wednesday. SDC should allow me to do the change to same flight 3:00 PM on Tuesday (still within 24 hrs). Do I just go to the airport and hope that they will issue me a new ticket in there? |
Originally Posted by radonc1
(Post 14645171)
Let me see if I get this. If I fly into "a" at 8 PM and had an original flight leaving the next day at 5 PM, can I go to the TA when I arrive in the PM and ask for a seat on the 6 AM flight out the next morning or do I have to wait and show at the airport at 5 AM to see if they will accommodate me. As a plat, will they give me a standby for free or will they make me pay? This is still somewhat confusing to me.
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Originally Posted by radonc1
(Post 14645171)
Let me see if I get this. If I fly into "a" at 8 PM and had an original flight leaving the next day at 5 PM, can I go to the TA when I arrive in the PM and ask for a seat on the 6 AM flight out the next morning or do I have to wait and show at the airport at 5 AM to see if they will accommodate me. As a plat, will they give me a standby for free or will they make me pay? This is still somewhat confusing to me.
As a platinum you would get the SDC for free. |
It may have been outside the policy, but I was able to change to the same flight on the previous day, i.e. exactly 24 hours before my scheduled flight, with the help of a PC agent. The only confusion was she wanted to charge the fee for SDC, but that was quickly cleared up when I reminded her I was a Plat.
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Originally Posted by skj
(Post 14655373)
It may have been outside the policy, but I was able to change to the same flight on the previous day, i.e. exactly 24 hours before my scheduled flight, with the help of a PC agent. The only confusion was she wanted to charge the fee for SDC, but that was quickly cleared up when I reminded her I was a Plat.
CO Rule #2: Always attempt to charge fee, even if unwarranted. CO Rule #3: Only waive fee in #2 above if allowed by policy and upon specific request from customer armed with knowledge of such policy. Then play dumb like you weren't aware of said policy. |
Originally Posted by channa
(Post 14655679)
CO Rule #1: Always deny a request when possible.
CO Rule #2: Always attempt to charge fee, even if unwarranted. CO Rule #3: Only waive fee in #2 above if allowed by policy and upon specific request from customer armed with knowledge of such policy. Then play dumb like you weren't aware of said policy. |
Originally Posted by channa
(Post 14655679)
CO Rule #1: Always deny a request when possible.
Originally Posted by channa
(Post 14655679)
CO Rule #2: Always attempt to charge fee, even if unwarranted.
Originally Posted by channa
(Post 14655679)
CO Rule #3: Only waive fee in #2 above if allowed by policy and upon specific request from customer armed with knowledge of such policy. Then play dumb like you weren't aware of said policy.
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Somehow I remember reading that same-day flight change/standby is FREE if you are taking an earlier connection than the one you're booked. But if you request SDC at starting point then the fee does apply.
I think there was a footnote before on the SDC rules, but I don't see it anymore. Anyway, my friend (CO Silver) has a long layover at IAH tomorrow and would like to take an earlier flight to SFO, but I guess she'll have to pay the $50 fee. |
I just found a thread dated April 29, 09 where there is discussion on CO implementing FREE changes for earlier connection:
http://www.flyertalk.com/forum/conti...g-sdc-s-2.html Post # 27 But somehow that's not reflected on the CO website --and the elite line don't know about it and want to charge my friend $50 for the earlier connection at IAH. |
Originally Posted by channa
(Post 14655679)
CO Rule #1: Always deny a request when possible.
CO Rule #2: Always attempt to charge fee, even if unwarranted. CO Rule #3: Only waive fee in #2 above if allowed by policy and upon specific request from customer armed with knowledge of such policy. Then play dumb like you weren't aware of said policy. I experienced all of the above more than once. #2 - all the time. |
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