Itinerary changed without asking
Aug 23, 2010 | 8:23 pm
#1
Original Poster
Join Date: Nov 2004
Programs: Marriott Plat Lifetime, United 1 Million Miler
Posts: 59
Itinerary changed without asking
I had booked CMH-EWR-ATL with a return ATL-EWR-CMH on Co.com without any manipulation - I paid more to go through EWR instead of CLE so I could get the extra miles. Both had over an hour stopover. However, I got an email saying that my itinerary was changed and the return was changed to ATL-CLE-CMH.
Needless to say, the price did not change, but I will end up getting less miles. I could call to try to get rebooked on the original itinerary, but I will not get the 12A (ERJ) and the 21A (737-500) seats I originally had.
Why did this happen and is there any way for me not be getting shortchanged?
Thanks
Needless to say, the price did not change, but I will end up getting less miles. I could call to try to get rebooked on the original itinerary, but I will not get the 12A (ERJ) and the 21A (737-500) seats I originally had.
Why did this happen and is there any way for me not be getting shortchanged?
Thanks
Aug 23, 2010 | 8:30 pm
#2
Join Date: Apr 2008
Location: San Antonio - the nicest city in northern Mexico
Programs: CO OnePass; AAdvantage Dirt; IHG Priority Club Plat; Hyatt Plat; Marriott Gold; Avis PresPref;
Posts: 902
Call
Call and tell the agent that you do not want the altered routing, that you made the original reservation for specific reasons (which you do not need to specify) and want it back. No guarantees, but seems like your only shot.
Aug 23, 2010 | 8:48 pm
#3
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Do the original flights still exist? Sounds like a schedule change rebooking to me.
Aug 23, 2010 | 8:51 pm
#4
Join Date: Sep 2001
Location: Austin, tx, USA
Programs: UA 1K, Hertz 5-star, Marriott Gold
Posts: 261
Tell the agent that is was a non-refundable ticket and that you need their credit card number to process the $150 change fee 
Aug 23, 2010 | 11:08 pm
#6
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,614
Before you call, do some research and find the flights that you want. Then, call, politely explain that there was a schedule change and that you don't like the flights that "the computer" reassigned you to, and ask nicely but firmly that you would like to be accommodated on these particular flights.
I just had to do this with AS and it worked out fine.
I just had to do this with AS and it worked out fine.
Aug 24, 2010 | 5:04 am
#7
A FlyerTalk Posting Legend
Join Date: Oct 2007
Location: Cleveland, OH
Programs: UA Priemier Gold
Posts: 70,487
Before you call, do some research and find the flights that you want. Then, call, politely explain that there was a schedule change and that you don't like the flights that "the computer" reassigned you to, and ask nicely but firmly that you would like to be accommodated on these particular flights.
Aug 24, 2010 | 11:13 am
#8
Suspended
Join Date: Jul 2009
Location: DCA
Programs: UA Gold
Posts: 1,650
Does anyone have any experience when flight changes leave you "stranded" overnight? Traveling over Thanksgiving, my direct domestic connection was removed from the schedule and the only options left are a one stop red-eye or a next day direct. Can Continental be persuaded into giving hotel/meal vouchers?
Aug 24, 2010 | 11:29 am
#9
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,887
Does anyone have any experience when flight changes leave you "stranded" overnight? Traveling over Thanksgiving, my direct domestic connection was removed from the schedule and the only options left are a one stop red-eye or a next day direct. Can Continental be persuaded into giving hotel/meal vouchers?
Aug 25, 2010 | 5:24 pm
#10
Original Poster
Join Date: Nov 2004
Programs: Marriott Plat Lifetime, United 1 Million Miler
Posts: 59
Thanks
Thanks for the suggestions - I called and they said the itinerary / PNR was locked down because of a code I had used while booking on CO.com and they could not change it.
Aug 26, 2010 | 8:15 am
#11
Suspended
Join Date: Jul 2002
Location: Southern, CA, USA
Programs: UA just 8800 mi short of Silver
Posts: 2,813
I had a SAN-IAH-CDG booked and when I checked-in, I was told it was changed to SAN-EWR-CDG because they needed a few SAN-IAH seats. The agent asked if I minded, and I said other than the 300 miles shortage I didnt really care. She proceeded to upgrade me for taking the EWR flight. It was more than worth it
Aug 26, 2010 | 8:35 am
#12
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,713
You need to call back. Don't call regular reservations, though. Call the web support desk at 800.300.1547 option 3. CO changed the reservation, not you -- and they unilaterally changed it to something that is unacceptable to you.
Aug 26, 2010 | 8:43 am
#13
Suspended
Join Date: Nov 1999
Posts: 24,150
If you used a Meetings Work Code then more likely then not you will have to deal with that Dept. I ran into that during Irrops a couple of yrs ago even as a Plat I wasnt protected and told the only people that can touch a MW tkt is that dept