FlyerTalk Forums - View Single Post - Itinerary changed without asking

Aug 26, 2010 | 8:35 am

#12

Xyzzy

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Join Date: Sep 2002

Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo

Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire

Posts: 38,724

Quote:

Originally Posted by istrategist

Thanks for the suggestions - I called and they said the itinerary / PNR was locked down because of a code I had used while booking on CO.com and they could not change it.

You need to call back. Don't call regular reservations, though. Call the web support desk at 800.300.1547 option 3. CO changed the reservation, not you -- and they unilaterally changed it to something that is unacceptable to you.