DirecTV Issues
Aug 19, 2010 | 6:44 am
#16
Join Date: Jan 2009
Location: CLEVELAND AREA
Programs: -UA 1K-Hilton Diamond-
Posts: 210
I have had it go down or never up and running on three flights this year. Very disappointing.
Had to power up the laptop and do work…
Had to power up the laptop and do work…
Aug 19, 2010 | 7:46 am
#17
Join Date: Dec 2003
Location: LAS, SAT, IAH
Programs: Flying Nut
Posts: 6,368
Is the system basically the same accross all airlines with it?Is this something that can be fixed in a hub or has to go to MCO for maintenance?
Aug 19, 2010 | 8:03 am
#18
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
CO's version of the system is definitely different than others' plus CO requires a CC swipe for all content versus JetBlue, for example, which only requires the swipe if you want the movies. So the failure rate might be the same per attempt but the number of attempts on CO is going to be much higher.
Aug 19, 2010 | 12:42 pm
#19
Join Date: Nov 2007
Location: USA
Posts: 1,688
I experienced horrible signal distortion on a July CLE-LAX flight on ship 233.
On the ground, in the air, the entire journey the system was unwatchable. I really wonder what they did for pax that paid.
I was hoping others here would have ship numbers to watch out for...
On the ground, in the air, the entire journey the system was unwatchable. I really wonder what they did for pax that paid.
I was hoping others here would have ship numbers to watch out for...
Aug 19, 2010 | 1:40 pm
#20
Suspended
Join Date: Jul 2009
Location: DCA
Programs: UA Gold
Posts: 1,650
Oct 7, 2010 | 9:29 pm
#21
Join Date: Jan 2009
Location: IAD
Programs: UA Gold, Marriott Rewards - LTPP
Posts: 4,242
It would be nice to know what the best method of reset / reboot is for the DirecTV system is.
But, my big question is what if someone already swiped and activated their DirecTV, and then a reset is performed. Would they lose their payment and have to pay again? Would they get double charged?
But, my big question is what if someone already swiped and activated their DirecTV, and then a reset is performed. Would they lose their payment and have to pay again? Would they get double charged?
On a separate note, for flights coming into the US, I wonder if a reboot inside the 200 mile mark would allow the system to be used. As of now, if the plane is parked OCONUS overnight and the system is booted not inside 200mi then DirecTV is not available the whole flight.
Oct 7, 2010 | 9:55 pm
#22
Join Date: Dec 2003
Location: LAS, SAT, IAH
Programs: Flying Nut
Posts: 6,368
I was waiting for Jeff to cut me a check on the plane ORD-IAH last Friday for the Sat no working. didn't happen and no refund of miles! 
Oct 8, 2010 | 1:46 am
#23
FlyerTalk Evangelist
Join Date: Nov 2003
Location: PVD
Programs: Priority Club Plat
Posts: 12,312
On my 739ER flight IAH-LAX on Wednesday, the live TV signals were lost soon after we got to cruise altitude. They said they tried to reboot it but it never came back. Initially, I was very pissed since I already swiped my card, but then I found myself really enjoying Nurse Jackie and Californication.
I think I'll still write to CO about it, though I am not actually looking for a refund, since I was entertained.
I think I'll still write to CO about it, though I am not actually looking for a refund, since I was entertained.
Oct 8, 2010 | 2:51 am
#24
FlyerTalk Evangelist
Join Date: Jan 2003
Location: Brooklyn, NY, USA
Programs: DL SM Plat, B6 TrueBlue, UA MP, AAdvantage
Posts: 10,008
On my 739ER flight IAH-LAX on Wednesday, the live TV signals were lost soon after we got to cruise altitude. They said they tried to reboot it but it never came back. Initially, I was very pissed since I already swiped my card, but then I found myself really enjoying Nurse Jackie and Californication.
I think I'll still write to CO about it, though I am not actually looking for a refund, since I was entertained.
I think I'll still write to CO about it, though I am not actually looking for a refund, since I was entertained.
Oct 8, 2010 | 8:53 am
#25
Join Date: Dec 2004
Posts: 2,034
AAAARRRRGGHHHH...this system....
Wish it was more reliable and that we had some official, effective way of resetting/rebooting (currently we don't). Very frustrating for all.
Wish it was more reliable and that we had some official, effective way of resetting/rebooting (currently we don't). Very frustrating for all.
Oct 8, 2010 | 9:17 am
#26
Join Date: May 2009
Location: PHL
Posts: 2,842
On my PHL-IAH flight last week the system would hiccup (screen went blank then a searching for signal message popped up and then finally it came back) for about 15 seconds every 10 minutes or so. I could understand if it was an isolated area but it occurred prior to takeoff, during takeoff and midflight. Although not as bad as my EWR-ORD flight when we ventured up into Canada and only the CO channels were available for 90% of the flight
Oct 8, 2010 | 9:31 am
#27
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
On a separate note, for flights coming into the US, I wonder if a reboot inside the 200 mile mark would allow the system to be used. As of now, if the plane is parked OCONUS overnight and the system is booted not inside 200mi then DirecTV is not available the whole flight.
Oct 8, 2010 | 9:57 am
#28
Join Date: Aug 2010
Location: DCA/IAD
Programs: UA*S/Club, Hyatt Plat, Marriott Silver
Posts: 485
Oct 8, 2010 | 11:53 pm
#29
FlyerTalk Evangelist
Join Date: Nov 2003
Location: PVD
Programs: Priority Club Plat
Posts: 12,312
Nurse Jackie and Californication are 2 of the ~10 recorded CO entertainment channels (along with a couple of movies, House, etc) that worked throughout the flight. What didn't work was the live DirecTV stuff. And I paid $4.
Apr 24, 2011 | 8:58 am
#30
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,988
IAH-SEA last night on N73251 and the system would show video for 2 seconds but then search for a signal... for the entire 4:11 flight. Doesn't appear that CO has a 1KVoice equivalent, is there an email address for Plats that I should report this to?