CO at SFO
Jul 30, 2010 | 6:41 pm
#1
Original Poster
Join Date: Jan 2010
Location: CLE
Programs: UA,WN,AA,DL, B6
Posts: 4,361
CO at SFO
I made my yearly trip to SFO last week. Will CO move out of it's current location in terminal 1 to terminal 3 once the merger is completed. I guess the PC will close.
Jul 30, 2010 | 6:57 pm
#2
Join Date: Sep 2007
Location: retired from SFO Terminal 3
Posts: 7,437
Yes. But this move was scheduled before the merger announcement. It had everything to do with joining the Star Alliance. We were to move into the area that AA currently is in. Now with the merger I don't know if that will be the case.
Jul 30, 2010 | 7:15 pm
#3
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Location: Pacific Northwest
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I assume US is also expected to move?
Jul 30, 2010 | 8:47 pm
#4
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Join Date: Aug 2002
Location: Bay Area, CA
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It's a hub, so I think the CO crew are in pretty good shape. The size of the CO operation is essentially irrelevant compared to the size of the UAL operation at SFO, so any "downsizing" of flights would be insignificant.
There won't be dedicated CO staff after systems and operaitons merge, but in a hub operation of that size, I'm sure the CO crew can be easily retained over in T3.
The main difference I can see is in club staff. The UA clubs are much higher volume, so the roles are divided up (e.g., checkin vs. ticketing), so some of the multi-taskers may not like that as much.
Jul 31, 2010 | 3:22 am
#5
Join Date: Sep 2007
Location: retired from SFO Terminal 3
Posts: 7,437
The plans prior to the merger announcement had both CO and US moving to the current space to AA occupies. AA was to move into T-2, the old International Terminal that is currently under renovation with the LCC.
Now things have changed. T-2 will house Jet Blue and Virgin America. Southwest is remaining at their current location T-1.
I am going to assume that the merger will be complete prior to the re-opening of T-2.
Now things have changed. T-2 will house Jet Blue and Virgin America. Southwest is remaining at their current location T-1.
I am going to assume that the merger will be complete prior to the re-opening of T-2.
Jul 31, 2010 | 3:31 am
#6
Join Date: Sep 2007
Location: retired from SFO Terminal 3
Posts: 7,437
It's a hub, so I think the CO crew are in pretty good shape. The size of the CO operation is essentially irrelevant compared to the size of the UAL operation at SFO, so any "downsizing" of flights would be insignificant.
There won't be dedicated CO staff after systems and operaitons merge, but in a hub operation of that size, I'm sure the CO crew can be easily retained over in T3.
The main difference I can see is in club staff. The UA clubs are much higher volume, so the roles are divided up (e.g., checkin vs. ticketing), so some of the multi-taskers may not like that as much.
There won't be dedicated CO staff after systems and operaitons merge, but in a hub operation of that size, I'm sure the CO crew can be easily retained over in T3.
The main difference I can see is in club staff. The UA clubs are much higher volume, so the roles are divided up (e.g., checkin vs. ticketing), so some of the multi-taskers may not like that as much.
UA staffs their clubs from the general agent pool. Positions in the RCC are very senior. CO staffs their clubs with "selected" agents; general agents that apply to work in the PClubs, selected via an interview process.
We have not heard how the new company plans on staffing the clubroom.
Jul 31, 2010 | 8:55 am
#7
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That's interesting. I always see the same people at the RCC though. So despite being in the general agent pool, I take it those agents are always able to get enough hours in the RCC that they don't have to work the gates or counter?
Jul 31, 2010 | 11:24 am
#8
Suspended
Join Date: Sep 2001
Posts: 700
I won't shed any tears to see CO leave their gates at SFO. Never a strong point . . .
Jul 31, 2010 | 11:40 am
#9
Join Date: Sep 2007
Location: retired from SFO Terminal 3
Posts: 7,437
Our PClub agents don't have nearly enough seniority, with the possible exception of one of our PClub agents, to be able to work the RCC, if the new company continues with UA's practice.
Jul 31, 2010 | 11:58 am
#11
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Jul 31, 2010 | 11:15 pm
#13
Join Date: Nov 2009
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Aug 1, 2010 | 1:57 pm
#14
Join Date: Sep 2007
Location: retired from SFO Terminal 3
Posts: 7,437
The Master Plan has all of T-1 being re-done, including the gates that DL uses.
Instead of having piers and circles of gates, the airport's new look will have all gates in a straight line. Their wish is that you will get cleared at a security point and be able to access all the airlines and their gates.
Phase 2 (2012-2014) will see the removal of the AS gates
Phase 3 (2015-2016) will see 15 gates added and the US/SW gate area removed
Phase 4 (2017-2018) DL gates are removed and mover straight in gates added
Instead of having piers and circles of gates, the airport's new look will have all gates in a straight line. Their wish is that you will get cleared at a security point and be able to access all the airlines and their gates.
Phase 2 (2012-2014) will see the removal of the AS gates
Phase 3 (2015-2016) will see 15 gates added and the US/SW gate area removed
Phase 4 (2017-2018) DL gates are removed and mover straight in gates added
Aug 2, 2010 | 4:28 pm
#15
Join Date: Jun 2002
Location: SFO/JFK
Programs: UA 1P MM, AA-PP, AS, DL
Posts: 2,060
While I like the people who work there, the PC at SFO is rather pathetic. I will however miss the funny sign on the door.
