No option to split PNR on CO.com ?
#1
Original Poster
Join Date: Feb 2004
Location: here and there
Programs: UA Silver, HH Gold, SPG Gold, Avis CHM
Posts: 1,505
No option to split PNR on CO.com ?
Flying to BTR a week from today with 2 pax and an in-cabin dog on one record. I'd like to split the PNR to better my chances for an upgrade, but co.com isn't giving me the option. I've done this many times before without a problem...could it be a recent website "enhancement", or is the dog throwing a kink in things?
Thanks!
Thanks!
#2
Join Date: Oct 2007
Location: Frozen in Carbonite
Programs: UA Aluminum 0.6MM, Bonvoy Life Sentence, Hyatt Eliteist, AA Super Plutonium
Posts: 2,878
Flying to BTR a week from today with 2 pax and an in-cabin dog on one record. I'd like to split the PNR to better my chances for an upgrade, but co.com isn't giving me the option. I've done this many times before without a problem...could it be a recent website "enhancement", or is the dog throwing a kink in things?
Thanks!
Thanks!
#3
Join Date: Sep 2009
Location: HSV
Programs: Silver MileagePlus, Diamond Hilton
Posts: 672
I would guess that you would have to call and do it. The computer can't split (my guess) b/c it doesn't know who to put the dog with.
#4
Original Poster
Join Date: Feb 2004
Location: here and there
Programs: UA Silver, HH Gold, SPG Gold, Avis CHM
Posts: 1,505
Called on Friday and the agent had no problem splitting the res. When I asked which pax the dog was now attached to, she said "Both." My EUA went through at 5days out so we now have a pet res in both F and Y. I wonder how that affects the in-cabin pet limits?
#5
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Join Date: Apr 2008
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#6
Join Date: Jun 2005
Location: NYC and SFO
Programs: UA 1MM (former 1K, Delta Platinum))
Posts: 1,244
On my most recent flight with my wife, we were waitlisted for mileage upgrades both ways. At the 24 hour mark checkin, I answered yes to joining the upgrade standby list. This automatically split our records, with no agent intervention. There was a single locator before, and two new locators after.
This would have surprised me had I not phoned first to get coaching on what would happen. My non-elite wife was Plat for purposes of this flight, because I was attempting to upgrade her with miles. We listed #1, #2, but did not clear.
On the 7am Sunday transcon return, the first cabin was 3/20. I removed my mileage upgrade request, but left my wife's alone. (I did not first to be already full when we would finally be able to request a companion upgrade.) She cleared about 36 hours out, and I cleared about 23 hours out, in time to arrange seats together before everyone else cleared.
This would have surprised me had I not phoned first to get coaching on what would happen. My non-elite wife was Plat for purposes of this flight, because I was attempting to upgrade her with miles. We listed #1, #2, but did not clear.
On the 7am Sunday transcon return, the first cabin was 3/20. I removed my mileage upgrade request, but left my wife's alone. (I did not first to be already full when we would finally be able to request a companion upgrade.) She cleared about 36 hours out, and I cleared about 23 hours out, in time to arrange seats together before everyone else cleared.
#7
Join Date: Nov 2006
Programs: UA nothing (former multi-year CO Platinum), AA 1M Gold, HH Diamond, National Executive
Posts: 449
Flying to BTR a week from today with 2 pax and an in-cabin dog on one record. I'd like to split the PNR to better my chances for an upgrade, but co.com isn't giving me the option. I've done this many times before without a problem...could it be a recent website "enhancement", or is the dog throwing a kink in things?
Thanks!
Thanks!
I have two more reservations booked via Expedia/TYP and neither of them have the Separate Travelers option. I suspect the option only exists for reservations booked via CO.com.
Added: I also have a reward reservation booked for the two of us via CO.com. It does have the separate traveler option under each passenger in passenger details.
Last edited by Flyer737; Jun 28, 2010 at 4:59 pm Reason: Added info
#8
Original Poster
Join Date: Feb 2004
Location: here and there
Programs: UA Silver, HH Gold, SPG Gold, Avis CHM
Posts: 1,505
It is probably not the dog. I also had this problem with reservations booked via Expedia using Thank You points for my wife and me. No option existed on CO.com to split the reservation, which I wanted to do for EUA purposes. So I clicked on change reservation and then said I wanted to change only one passenger. After hitting next (or whatever the button is), the reservation was split. At this point I cancelled out and I now had two reservations. I knew from previous experience (accidental) that this would work.
I have two more reservations booked via Expedia/TYP and neither of them have the Separate Travelers option. I suspect the option only exists for reservations booked via CO.com.